Adobe Experience Manager Livefyre vs. Kontentino

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.

Kontentino can play a crucial role in your organization, if:

1. You were struggling with internal collaboration. With Kontentino, you can transfer all those processes to the platform.
2. You didn't know how to onboard people well. With checklists, it's easier than ever before.
3. You need a great social media planner. Here it comes.
4. Your clients have no time to accept your posts. With Kontentino, they can do it with just one click and it works wonders for us.

Incentivized

• It provides and allows comments and comment management that is fast, seamless and shareable.
• Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
• It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.

• Easy to use
• Everything in one place
• Fantastic customer service
• Helpful innovations

• Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
• The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
• CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
• Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
• It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.

• There is nothing I could mention here! Kontentino saved our life.

Incentivized

We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.

It's really easy to implement that app but should improve some analytics.

Incentivized

I just like Kontentino. It is intuitive, easy to use, and easy to manage.

From purchasing to implementation, the customer service/support was really perfect!

Incentivized

Their Customer Support is excellent and something they could train other companies in. Quick, helpful, fun... All thumbs up!

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.

Kontentino also offers a collaboration platform that you can use both for internal and external communication. We needed such a tool to improve the communication and onboarding process, and Kontentino works great. Kontentino manages all of the types of LinkedIn posts so that was also a huge YES for us. Also, our clients really liked it so we decided to use it for longer.

Incentivized

• The heavy work is already done given that we take the time to implement.
• Very useful insights and AI powered delivery.

Incentivized

• Helped us create more publications on social media channels and get higher engagement rates due to more publications.
• We are focusing on our business core instead of small processes.
• Given us a higher ROI.

Incentivized