What users are saying about
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Top Rated
103 Ratings
22 Ratings
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Score 8.6 out of 100

PathFactory

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Top Rated
103 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

PathFactory

PathFactory is great for:
  • Nurture campaigns
  • Social promotions
  • Event campaigns (for virtual events or webinars, pre-event, during the event, and after the event)
  • Explore pages to do a complete blog takeover (if your blog is lacking in organization, and would take too many developer hours to fix)
Honestly, I can't think of a reason it wouldn't be appropriate. You get to choose what you gate, and when. There's never harm in using PathFactory for any link.
Sara Kelly | TrustRadius Reviewer

Feature Rating Comparison

Content Publishing

Adobe Experience Manager Livefyre
PathFactory
8.5
Content hub
Adobe Experience Manager Livefyre
PathFactory
8.7
Forms / Gated content
Adobe Experience Manager Livefyre
PathFactory
8.3
Embedded CTAs
Adobe Experience Manager Livefyre
PathFactory
7.9
Content distribution
Adobe Experience Manager Livefyre
PathFactory
9.0
Content promotion
Adobe Experience Manager Livefyre
PathFactory
9.0
Content automation
Adobe Experience Manager Livefyre
PathFactory
8.1

Content Reporting & Analytics

Adobe Experience Manager Livefyre
PathFactory
8.2
Audience profiling and targeting
Adobe Experience Manager Livefyre
PathFactory
7.8
Closed-loop tracking and reporting
Adobe Experience Manager Livefyre
PathFactory
7.6
Content performance analytics
Adobe Experience Manager Livefyre
PathFactory
8.4
Campaign optimization dashboard
Adobe Experience Manager Livefyre
PathFactory
8.9

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

PathFactory

  • Easy to use thanks to the streamlined UI. I find the headings and categories that house the sections of the platform to be very clear and comprehensive.
  • Makes it very easy to manage content. I can filter by type, topic, date, etc and find what I need very simply. Changing details and information about a piece of content after it's been uploaded is easy to find and simple to do.
  • Integrations with other platforms that we use has been seamless. It's very easy to update a PDF that is housed in another software for example, if we have small tweaks to a file that have been changed, since the link within PathFactory to the file stays consistent.
  • This is a feature I've yet to completely dive into, but I appreciate the detailed analytics and features around this. It's great to get an overview or in-depth view of how our content is performing.
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

PathFactory

  • Greater guidance on internal governance for large enterprise use. They are excellent partners in figuring everything out.
  • Requires meticulous management (tagging, naming conventions, etc). Not a con, but this is why internal governance over tool management and processes is important.
  • Even greater reporting options. They are happy, willing, and eager to work with you to satisfy all your custom reporting needs.
  • Mobile view is less appealing than desktop, especially for heavier content types.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

PathFactory

PathFactory 8.3
Based on 3 answers
We have seen a lot of value from our team's use of Path Factory. We also like working with this vendor as they actually take our feedback and implement it on their roadmap. A great vendor with a great product
Anonymous | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

PathFactory

PathFactory 10.0
Based on 1 answer
Probably the easiest piece of technology I've ever used for work. It's even more intuitive than Slack
Loren Robeck | TrustRadius Reviewer

Reliability and Availability

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.7
Based on 3 answers
I think there was only one time where we had issues reaching our account manager, otherwise PathFactory was always willing to hop on the phone to talk through strategy, to work through issues, and help build custom solutions to fit our needs. Customer service is a big selling point of PathFactory.
Anonymous | TrustRadius Reviewer

Performance

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.3
Based on 3 answers
I have found no issues with PathFactory's performance. PathFactory offers several integrations that are useful, although I am most biased towards the integration with Marketo. We leverage this integration to help with our lead scoring efforts, which has been a great benefit to our team
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

PathFactory

PathFactory 10.0
Based on 1 answer
Working with the Solutions Consultants is amazing. They are extremely knowledgeable and willing to go way above and beyond - ie working in our Marketo instance to trouble shoot form issues.Love having access to chat the support team in-app. CSMs are knowledgeable and we also get to draw on the expertise of marketers inside PathFactory
Loren Robeck | TrustRadius Reviewer

Online Training

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.3
Based on 3 answers
The customer service, from technical through to customer success, is one of the biggest reasons I'd recommend PathFactory. This is true of their training. It can be as bespoke as you like, at least in my experience, and the team is always willing (where possible) to incorporate your suggestions.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 8.3
Based on 3 answers
Any implementation of a tool like PathFactory is going to be a heavy lift in terms of organization, strategy, tracking, and execution. However, we on boarded at a time where a lot of what we wanted to do with PathFactory had to be custom built, from CTA buttons to matching the brand to the landing page look, it took a ton of work and a lot of time from other departments to execute and to feel truly “ready.”
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

PathFactory

I used the incumbent for probably 6 or 7 years across 3 companies. I made the switch due to enhanced analytics engine and the sophistication of the track based content system that is offered by PathFactory. I am very happy with my decision and couldn't imagine doing content marketing and engagement any other way.
Naor Chazan | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

PathFactory

  • Ability to add "contact us" forms to each content track to allow users to contact us directly when viewing a track.
  • Also has a form submission happening behind the scenes that passes all submission data to our marketing automation platform for further analysis/nurturing.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

PathFactory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
PathFactory
8.8

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
PathFactory
8.3

Usability

Adobe Experience Manager Livefyre
7.3
PathFactory
10.0

Reliability and Availability

Adobe Experience Manager Livefyre
PathFactory
9.7

Performance

Adobe Experience Manager Livefyre
PathFactory
9.3

Support Rating

Adobe Experience Manager Livefyre
8.2
PathFactory
10.0

Online Training

Adobe Experience Manager Livefyre
PathFactory
9.3

Implementation Rating

Adobe Experience Manager Livefyre
PathFactory
8.3

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