What users are saying about
22 Ratings
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Score 8.7 out of 100
Top Rated
340 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Experience Manager Livefyre
Sprout Social
7.7
Boolean keyword searches
Adobe Experience Manager Livefyre
Sprout Social
8.2
Filtering out noise/spam
Adobe Experience Manager Livefyre
Sprout Social
6.8
Sentiment analysis
Adobe Experience Manager Livefyre
Sprout Social
7.3
Broad channel coverage
Adobe Experience Manager Livefyre
Sprout Social
8.4

Publishing

Adobe Experience Manager Livefyre
Sprout Social
7.7
Content planning and scheduling
Adobe Experience Manager Livefyre
Sprout Social
7.8
Audience targeting
Adobe Experience Manager Livefyre
Sprout Social
7.7
Content optimization
Adobe Experience Manager Livefyre
Sprout Social
7.7
Workflow management
Adobe Experience Manager Livefyre
Sprout Social
7.7

Engagement

Adobe Experience Manager Livefyre
Sprout Social
7.7
Automated routing and prioritization
Adobe Experience Manager Livefyre
Sprout Social
8.0
Customer interaction histories
Adobe Experience Manager Livefyre
Sprout Social
7.7
Bulk actions
Adobe Experience Manager Livefyre
Sprout Social
7.5

Marketing

Adobe Experience Manager Livefyre
Sprout Social
7.4
Lead generation
Adobe Experience Manager Livefyre
Sprout Social
7.6
Content marketing
Adobe Experience Manager Livefyre
Sprout Social
8.7
Paid media management
Adobe Experience Manager Livefyre
Sprout Social
6.2
Campaigns and promotions
Adobe Experience Manager Livefyre
Sprout Social
7.2

Channel coverage/integration

Adobe Experience Manager Livefyre
Sprout Social
7.9
Twitter
Adobe Experience Manager Livefyre
Sprout Social
9.1
Facebook
Adobe Experience Manager Livefyre
Sprout Social
8.6
LinkedIn
Adobe Experience Manager Livefyre
Sprout Social
7.9
Google+
Adobe Experience Manager Livefyre
Sprout Social
5.4
Instagram
Adobe Experience Manager Livefyre
Sprout Social
8.0
Pinterest
Adobe Experience Manager Livefyre
Sprout Social
8.3
YouTube
Adobe Experience Manager Livefyre
Sprout Social
8.0

Reporting/analytics

Adobe Experience Manager Livefyre
Sprout Social
8.0
Campaign success analytics
Adobe Experience Manager Livefyre
Sprout Social
8.2
Real-time tracking
Adobe Experience Manager Livefyre
Sprout Social
8.4
Competitor analysis
Adobe Experience Manager Livefyre
Sprout Social
7.3

Account management

Adobe Experience Manager Livefyre
Sprout Social
8.1
Role-based user permissions & privileges
Adobe Experience Manager Livefyre
Sprout Social
8.5
Mobile access
Adobe Experience Manager Livefyre
Sprout Social
7.8

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 5.6
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
Sprout Social
7.6

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
Sprout Social
6.2

Usability

Adobe Experience Manager Livefyre
7.3
Sprout Social
5.6

Reliability and Availability

Adobe Experience Manager Livefyre
Sprout Social
7.7

Performance

Adobe Experience Manager Livefyre
Sprout Social
8.0

Support Rating

Adobe Experience Manager Livefyre
8.2
Sprout Social
3.0

Online Training

Adobe Experience Manager Livefyre
Sprout Social
7.3

Implementation Rating

Adobe Experience Manager Livefyre
Sprout Social
8.9

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