Likelihood to Recommend I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Read full review If people are regularly sharing your product favorably across social media, this tool will help you automate, segment and display that social content across websites, emails and events. Products as big as destinations can benefit from Stackla all the way down to merchandise such as clothing. Stackla can not benefit your product if your product is not very visual or if people aren't talking about your product.
Read full review Pros It provides and allows comments and comment management that is fast, seamless and shareable. Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits. Read full review GoConnect feature lets you upload to a feed without using social media. A number of display options including an email embed code, website widgets and event walls. Read full review Cons Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time. The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow. CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'. Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected. It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization. Read full review The UI can generally be confusing, and there are roughly four steps with detailed settings that don't feel intuitive to create one widget. Read full review Likelihood to Renew We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Read full review Usability It's really easy to implement that app but should improve some analytics.
Read full review Support Rating From purchasing to implementation, the customer service/support was really perfect!
Read full review Support has been a positive experience with quick response times and an extensive knowledgebase and ticketing system.
Read full review Alternatives Considered We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Read full review Minimal experience with
CrowdRiff , but the user interface is generally a little more friendly. Stackla was chosen after a thorough R&D process and the potential to partner with our company and industry.
Read full review Return on Investment The heavy work is already done given that we take the time to implement. Very useful insights and AI powered delivery. Read full review In some situations, including Stackla event walls in a sponsorship package has increased our bottom line for an event we plan. Stackla saves you quite a bit of time when creating social media albums to display on your website. Read full review ScreenShots Adobe Experience Manager Livefyre Screenshots