What users are saying about
Top Rated
157 Ratings
5 Ratings
Top Rated
157 Ratings
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Score 7.8 out of 101
5 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
No photo available

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.3
Clarabridge
Role-based user permissions
Adobe Experience Manager
8.3
Clarabridge

Platform & Infrastructure

Adobe Experience Manager
7.7
Clarabridge
API
Adobe Experience Manager
7.4
Clarabridge
Internationalization / multi-language
Adobe Experience Manager
8.0
Clarabridge

Web Content Creation

Adobe Experience Manager
6.9
Clarabridge
WYSIWYG editor
Adobe Experience Manager
7.6
Clarabridge
Code quality / cleanliness
Adobe Experience Manager
6.9
Clarabridge
Admin section
Adobe Experience Manager
7.5
Clarabridge
Page templates
Adobe Experience Manager
6.8
Clarabridge
Library of website themes
Adobe Experience Manager
5.5
Clarabridge
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Clarabridge
Publishing workflow
Adobe Experience Manager
7.5
Clarabridge
Form generator
Adobe Experience Manager
6.3
Clarabridge

Web Content Management

Adobe Experience Manager
6.1
Clarabridge
Content taxonomy
Adobe Experience Manager
7.0
Clarabridge
SEO support
Adobe Experience Manager
6.2
Clarabridge
Bulk management
Adobe Experience Manager
6.1
Clarabridge
Availability / breadth of extensions
Adobe Experience Manager
5.7
Clarabridge
Community / comment management
Adobe Experience Manager
5.3
Clarabridge

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
Vagner Polund profile photo
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
Brandon Johnson profile photo

Cons

  • In all honesty, Adobe Experience Manager is not without its glitches, like anything. Some errors have perplexed our internal IT staff.
  • Likely to require some finessing or customization to work with or port over assets in an existing system.
  • Check that it supports any ancillary, third-party or custom solutions you might already use.
  • Check on hardware requirements, to ensure your infrastructure is sufficient to take full advantage of AEM (web server capacity, speeds, etc.).
Courtney E. Howard profile photo
  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

This is one of the best java based Web CMS solutions and Adobe has done extremely well to connect all possible integrations required for digital marketing. The rest of the other vendors are still struggling for a complete solution.
Shishir Srivastava profile photo
Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson profile photo

Return on Investment

  • Increase employee efficiency
  • Complete control of content by marketing team
  • Great user experience
Nadia Sweeting, MS profile photo
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Clarabridge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details