What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

ClickTale

39 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

ClickTale

39 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

Adobe Experience Manager

Out of the box, AEM is great for building simple websites. For more complex websites such as e-commerce and database integrated websites it requires a lot of customization. Due to this, our team does not use AEM for an e-commerce site we support.
No photo available

ClickTale

I would want to know whether the colleague works either in a setting in which conversion optimization is an important business goal, or has a large analytics but not user testing budget (just like my company). In this case I would definitely recommend ClickTale.
Leor Maizel profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
ClickTale
Role-based user permissions
Adobe Experience Manager
8.1
ClickTale

Platform & Infrastructure

Adobe Experience Manager
7.7
ClickTale
API
Adobe Experience Manager
7.5
ClickTale
Internationalization / multi-language
Adobe Experience Manager
7.9
ClickTale

Web Content Creation

Adobe Experience Manager
7.1
ClickTale
WYSIWYG editor
Adobe Experience Manager
8.3
ClickTale
Code quality / cleanliness
Adobe Experience Manager
6.9
ClickTale
Admin section
Adobe Experience Manager
7.2
ClickTale
Page templates
Adobe Experience Manager
6.9
ClickTale
Library of website themes
Adobe Experience Manager
5.8
ClickTale
Mobile optimization / responsive design
Adobe Experience Manager
8.0
ClickTale
Publishing workflow
Adobe Experience Manager
7.8
ClickTale
Form generator
Adobe Experience Manager
6.0
ClickTale

Web Content Management

Adobe Experience Manager
6.3
ClickTale
Content taxonomy
Adobe Experience Manager
7.2
ClickTale
SEO support
Adobe Experience Manager
6.9
ClickTale
Bulk management
Adobe Experience Manager
5.4
ClickTale
Availability / breadth of extensions
Adobe Experience Manager
6.5
ClickTale
Community / comment management
Adobe Experience Manager
5.3
ClickTale

Pros

  • AEM is great for customization. Web Dev builds the parts and authors use what they need.
  • Branding can be ensured with the ability to require brand colors, fonts, and styles.
  • It's easy to see who has built, modified, and published pages. It makes tracking changes very convenient.
No photo available
  • The qualitative aspects of user experience are very well captured by ClickTale. We can get solid actionable insights through the various dashboards which track mouse movements, clicks, scrolls, etc.
  • The visual conversion funnels give a very good high level view of landing page performance and how they work together.
  • The video recordings are especially helpful. The user behavior captured is especially helpful in making decisions about user interface - form fields, call to actions, etc.
Vishal Maru profile photo

Cons

  • Cost. AEM is expensive.
  • Touch UI not as intuitive as classic UI.
No photo available
  • ClickTale provides sample data. At some instances we saw some discrepancies with conversion metrics provide by ClickTale. You can use the data for directional insights. However, I wouldn't use this data for measuring conversions.
Vishal Maru profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
ClickTale7.5
Based on 11 answers
For the price it's hard to beat the value Clicktale provides to a larger organization like ourselves. Likewise, we often use Clicktale as a way to justify programming and development time, additional resources, and headcount...all of which have lead to increased sales, retention, and conversation. The familiarity with the program also helps justify the renewal because we have so many users that look at it, we wouldn't want to switch and have to retrain.
No photo available

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
ClickTale7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

This was a C-Level decision.
Meghan Hays profile photo
Google in-page analytics- while it does many of the things Clicktale does and for free, it lacks the full featured offering that Clicktale provides. Mouse Recordings alone are worth it. They allow our new designers to watch and learn from real customers, then create solutions to solve problems the customer didn't even know they had.
No photo available

Return on Investment

  • A few clients see no ROI but few are heavily dependent and align on it.. Mixed reviews from clients
Sujeet Sharma profile photo
  • Better understanding of analytical results
  • Better efficiency b/c we're able to direct agency resources to the source of issues faster and earlier
  • UX and A/B testing is driven by actual customer experiences on the site
No photo available

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ClickTale

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details