What users are saying about
Top Rated
159 Ratings
3 Ratings
Top Rated
159 Ratings
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Score 7.9 out of 101
3 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
No photo available

Delighted

For a small or medium business, Delighted will do everything needed for providing insightful Net Promoter Score data. Larger enterprises with more product lines might encounter issues segmenting data to get helpful results (Then again, larger businesses might have the staff/resources to manage this tool better). Overall, Delighted is the first name I'd drop if asked about NPS software.
No photo available

Feature Rating Comparison

Security

Adobe Experience Manager
8.3
Delighted
Role-based user permissions
Adobe Experience Manager
8.3
Delighted

Platform & Infrastructure

Adobe Experience Manager
7.7
Delighted
API
Adobe Experience Manager
7.4
Delighted
Internationalization / multi-language
Adobe Experience Manager
8.0
Delighted

Web Content Creation

Adobe Experience Manager
6.9
Delighted
WYSIWYG editor
Adobe Experience Manager
7.6
Delighted
Code quality / cleanliness
Adobe Experience Manager
6.9
Delighted
Admin section
Adobe Experience Manager
7.5
Delighted
Page templates
Adobe Experience Manager
6.8
Delighted
Library of website themes
Adobe Experience Manager
5.4
Delighted
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Delighted
Publishing workflow
Adobe Experience Manager
7.4
Delighted
Form generator
Adobe Experience Manager
6.4
Delighted

Web Content Management

Adobe Experience Manager
6.0
Delighted
Content taxonomy
Adobe Experience Manager
7.0
Delighted
SEO support
Adobe Experience Manager
6.2
Delighted
Bulk management
Adobe Experience Manager
6.1
Delighted
Availability / breadth of extensions
Adobe Experience Manager
5.6
Delighted
Community / comment management
Adobe Experience Manager
5.3
Delighted

Survey Format & Appearance

Adobe Experience Manager
Delighted
8.2
Themes
Adobe Experience Manager
Delighted
8.4
Custom logo/branding
Adobe Experience Manager
Delighted
8.1

Survey Reporting & Analytics

Adobe Experience Manager
Delighted
7.5
Response tracking
Adobe Experience Manager
Delighted
8.5
Data export
Adobe Experience Manager
Delighted
6.6
Standard reports
Adobe Experience Manager
Delighted
7.5

Survey Distribution

Adobe Experience Manager
Delighted
9.0
Respondent restrictions
Adobe Experience Manager
Delighted
9.0

Pros

Adobe Experience Manager

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo

Delighted

  • The user dashboard is exceptionally simple and easy to navigate.
  • The survey experience is sufficiently customizable but is mostly pre-configured and ready to use.
  • Customer support is remarkable. Very quick, thorough answers!
No photo available

Cons

Adobe Experience Manager

  • Searching for and organizing images can be a clunky experience.
  • Standard components frequently do not meet our needs. New components must constantly be in production to run what I usually consider pretty standard functionality.
  • Steep learning curve for people not used to web design or development. Not intuitive at all levels.
No photo available

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
No photo available

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo

Delighted

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo

Delighted

No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available

Delighted

No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

Delighted

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

AEM exceeds WordPress on customizability. It is the backbone for the many modules and APIs we need to run our business.
No photo available

Delighted

I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
No photo available

Return on Investment

Adobe Experience Manager

  • Difficult to calculate ROI, which would likely only be measured by time savings and improved SEO.
  • Takes time, which lowers productivity, to get up and running smoothly when first adopted.
  • Ensures we're using best practices, including maximizing SEO and more, through check lists and evaluations/ratings.
Courtney E. Howard profile photo

Delighted

  • Delighted increased visibility of our Net Promoter Score immediately. Huge win for the whole company.
  • A little expensive to get the advanced integrations we need.
  • The Slack integration helps key stakeholders stay informed about survey results in real time.
No photo available

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Experience Manager Editions & Modules

Adobe Experience Manager
Additional Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Delighted
Edition
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

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