What users are saying about
Top Rated
150 Ratings
3 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Adobe Experience Manager

It is very well suited for large websites and clients with multiple properties where some data is shared. I would not recommend it for smaller websites as the overheard would be too much for small clients and basic websites.
Mike Plant profile photo

Delighted

For a small or medium business, Delighted will do everything needed for providing insightful Net Promoter Score data. Larger enterprises with more product lines might encounter issues segmenting data to get helpful results (Then again, larger businesses might have the staff/resources to manage this tool better). Overall, Delighted is the first name I'd drop if asked about NPS software.
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Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Delighted
Role-based user permissions
Adobe Experience Manager
8.2
Delighted

Platform & Infrastructure

Adobe Experience Manager
7.6
Delighted
API
Adobe Experience Manager
7.5
Delighted
Internationalization / multi-language
Adobe Experience Manager
7.7
Delighted

Web Content Creation

Adobe Experience Manager
7.0
Delighted
WYSIWYG editor
Adobe Experience Manager
8.2
Delighted
Code quality / cleanliness
Adobe Experience Manager
7.0
Delighted
Admin section
Adobe Experience Manager
7.5
Delighted
Page templates
Adobe Experience Manager
6.9
Delighted
Library of website themes
Adobe Experience Manager
5.5
Delighted
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Delighted
Publishing workflow
Adobe Experience Manager
8.0
Delighted
Form generator
Adobe Experience Manager
6.3
Delighted

Web Content Management

Adobe Experience Manager
6.1
Delighted
Content taxonomy
Adobe Experience Manager
6.6
Delighted
SEO support
Adobe Experience Manager
6.5
Delighted
Bulk management
Adobe Experience Manager
6.1
Delighted
Availability / breadth of extensions
Adobe Experience Manager
6.1
Delighted
Community / comment management
Adobe Experience Manager
5.4
Delighted

Survey Format & Appearance

Adobe Experience Manager
Delighted
8.2
Themes
Adobe Experience Manager
Delighted
8.5
Custom logo/branding
Adobe Experience Manager
Delighted
8.0

Survey Reporting & Analytics

Adobe Experience Manager
Delighted
7.5
Response tracking
Adobe Experience Manager
Delighted
8.5
Data export
Adobe Experience Manager
Delighted
6.5
Standard reports
Adobe Experience Manager
Delighted
7.5

Survey Distribution

Adobe Experience Manager
Delighted
9.0
Respondent restrictions
Adobe Experience Manager
Delighted
9.0

Pros

  • AEM is great for customization. Web Dev builds the parts and authors use what they need.
  • Branding can be ensured with the ability to require brand colors, fonts, and styles.
  • It's easy to see who has built, modified, and published pages. It makes tracking changes very convenient.
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  • The user dashboard is exceptionally simple and easy to navigate.
  • The survey experience is sufficiently customizable but is mostly pre-configured and ready to use.
  • Customer support is remarkable. Very quick, thorough answers!
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Cons

  • Can be very difficult to develop for
  • Adobe takes a very long time to fix bugs, sometimes not fixing them at all
  • Lack of any consistent documentation
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  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
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Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
If I had the choice to renew, I would. Adobe CQ is one of the better CMS's I've been able to use. It's well organized, fast and easy to use. Although it is a little high in price, the fact that it does a good job justifies the decision to renew
Cassie Lyn Dusute profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It really comes down to how much money you are willing to spend (Adobe is more) and the skill set of your developers (Sitecore is .NET vs. Adobe is Java).
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I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
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Return on Investment

  • Increase employee efficiency
  • Complete control of content by marketing team
  • Great user experience
Nadia Sweeting, MS profile photo
  • Delighted increased visibility of our Net Promoter Score immediately. Huge win for the whole company.
  • A little expensive to get the advanced integrations we need.
  • The Slack integration helps key stakeholders stay informed about survey results in real time.
No photo available

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Experience Manager Editions & Modules
Adobe Experience Manager
Additional Pricing Details

Delighted

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Delighted Editions & Modules
Delighted
Edition
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.