164 Ratings
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Score 7.9 out of 101
6 Ratings
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Score 6.4 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
No photo available

Epsilon Agility Harmony

Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
Kimberly Yolitz profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.7
Epsilon Agility Harmony
Role-based user permissions
Adobe Experience Manager
8.7
Epsilon Agility Harmony

Platform & Infrastructure

Adobe Experience Manager
7.7
Epsilon Agility Harmony
API
Adobe Experience Manager
7.3
Epsilon Agility Harmony
Internationalization / multi-language
Adobe Experience Manager
8.2
Epsilon Agility Harmony

Web Content Creation

Adobe Experience Manager
6.9
Epsilon Agility Harmony
WYSIWYG editor
Adobe Experience Manager
7.5
Epsilon Agility Harmony
Code quality / cleanliness
Adobe Experience Manager
7.1
Epsilon Agility Harmony
Admin section
Adobe Experience Manager
7.6
Epsilon Agility Harmony
Page templates
Adobe Experience Manager
7.1
Epsilon Agility Harmony
Library of website themes
Adobe Experience Manager
5.2
Epsilon Agility Harmony
Mobile optimization / responsive design
Adobe Experience Manager
6.6
Epsilon Agility Harmony
Publishing workflow
Adobe Experience Manager
7.2
Epsilon Agility Harmony
Form generator
Adobe Experience Manager
6.8
Epsilon Agility Harmony

Web Content Management

Adobe Experience Manager
6.0
Epsilon Agility Harmony
Content taxonomy
Adobe Experience Manager
7.1
Epsilon Agility Harmony
SEO support
Adobe Experience Manager
6.1
Epsilon Agility Harmony
Bulk management
Adobe Experience Manager
6.4
Epsilon Agility Harmony
Availability / breadth of extensions
Adobe Experience Manager
5.2
Epsilon Agility Harmony
Community / comment management
Adobe Experience Manager
5.3
Epsilon Agility Harmony

Email & Online Marketing

Adobe Experience Manager
Epsilon Agility Harmony
10.0
Dynamic content
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Ability to test dynamic content
Adobe Experience Manager
Epsilon Agility Harmony
10.0
A/B testing
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Mobile optimization
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Email deliverability
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Triggered drip sequences
Adobe Experience Manager
Epsilon Agility Harmony
10.0

Reporting & Analytics

Adobe Experience Manager
Epsilon Agility Harmony
10.0
Dashboards
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Standard reports
Adobe Experience Manager
Epsilon Agility Harmony
10.0
Custom reports
Adobe Experience Manager
Epsilon Agility Harmony
10.0

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal profile photo

Epsilon Agility Harmony

  • Fairly intuitive if you have previous experience with high-end email tools.
  • The training opportunities are good - they offer both online and/or live training.
  • The support we receive is very good.
  • The reporting feature is good - a lot of detailed information.
Kimberly Yolitz profile photo

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams profile photo

Epsilon Agility Harmony

  • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
  • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
  • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
  • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
Kimberly Yolitz profile photo

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo

Epsilon Agility Harmony

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo

Epsilon Agility Harmony

No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available

Epsilon Agility Harmony

No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

Epsilon Agility Harmony

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant profile photo

Epsilon Agility Harmony

While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
Kimberly Yolitz profile photo

Return on Investment

Adobe Experience Manager

  • Our direct business landing pages have seen an increase in ROI since switching to Adobe Experience Manager.
  • Our non-direct pages have seen a severe drop-off in traffic and conversions since the switch to Adobe Experience Manager. The more creative, editorial-type content that used to be imperative to our site is now relegated to second tier. Just getting a "content hub" with this site was a beast of a project.
  • The overall efficiency of our web team has increased with bulk edits, so that they can make single updates and impact our multiple sites. This is a huge money-saver for team staffing.
No photo available

Epsilon Agility Harmony

  • Increased email production = more communication to customers.
  • Better reporting = determine areas for improvement or scale up efforts.
  • Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
Kimberly Yolitz profile photo

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epsilon Agility Harmony

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
7.2
Epsilon Agility Harmony
7.0

Likelihood to Renew

Adobe Experience Manager
9.0
Epsilon Agility Harmony

Usability

Adobe Experience Manager
10.0
Epsilon Agility Harmony

Support

Adobe Experience Manager
9.0
Epsilon Agility Harmony

Implementation

Adobe Experience Manager
8.7
Epsilon Agility Harmony

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