What users are saying about
176 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
InMoment
Role-based user permissions
Adobe Experience Manager
8.4
InMoment

Platform & Infrastructure

Adobe Experience Manager
8.0
InMoment
API
Adobe Experience Manager
7.8
InMoment
Internationalization / multi-language
Adobe Experience Manager
8.2
InMoment

Web Content Creation

Adobe Experience Manager
7.1
InMoment
WYSIWYG editor
Adobe Experience Manager
6.7
InMoment
Code quality / cleanliness
Adobe Experience Manager
6.9
InMoment
Admin section
Adobe Experience Manager
7.3
InMoment
Page templates
Adobe Experience Manager
7.4
InMoment
Library of website themes
Adobe Experience Manager
7.0
InMoment
Mobile optimization / responsive design
Adobe Experience Manager
7.4
InMoment
Publishing workflow
Adobe Experience Manager
7.3
InMoment
Form generator
Adobe Experience Manager
7.0
InMoment

Web Content Management

Adobe Experience Manager
6.8
InMoment
Content taxonomy
Adobe Experience Manager
7.8
InMoment
SEO support
Adobe Experience Manager
6.4
InMoment
Bulk management
Adobe Experience Manager
6.8
InMoment
Availability / breadth of extensions
Adobe Experience Manager
6.4
InMoment
Community / comment management
Adobe Experience Manager
6.8
InMoment

Survey Format & Appearance

Adobe Experience Manager
InMoment
10.0
Survey templates
Adobe Experience Manager
InMoment
10.0
Themes
Adobe Experience Manager
InMoment
10.0
Custom logo/branding
Adobe Experience Manager
InMoment
10.0

Survey Content

Adobe Experience Manager
InMoment
10.0
Changes to live survey
Adobe Experience Manager
InMoment
10.0
Question design help
Adobe Experience Manager
InMoment
10.0
Multiple question types
Adobe Experience Manager
InMoment
10.0

Survey Logic

Adobe Experience Manager
InMoment
10.0
Survey logic flexibility
Adobe Experience Manager
InMoment
10.0

Survey Reporting & Analytics

Adobe Experience Manager
InMoment
10.0
Response tracking
Adobe Experience Manager
InMoment
10.0
Data export
Adobe Experience Manager
InMoment
10.0
Standard reports
Adobe Experience Manager
InMoment
10.0
Custom reports
Adobe Experience Manager
InMoment
10.0
Analytics
Adobe Experience Manager
InMoment
10.0

Survey Administration & Security

Adobe Experience Manager
InMoment
10.0
Access controls
Adobe Experience Manager
InMoment
10.0
Compliance
Adobe Experience Manager
InMoment
10.0

Survey Distribution

Adobe Experience Manager
InMoment
10.0
Vendor-offered crowdsourcing
Adobe Experience Manager
InMoment
10.0
Respondent restrictions
Adobe Experience Manager
InMoment
10.0

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

InMoment

  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

InMoment

  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

InMoment

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

InMoment

No answers on this topic

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

InMoment

  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InMoment

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
InMoment
10.0

Likelihood to Renew

Adobe Experience Manager
9.0
InMoment

Usability

Adobe Experience Manager
10.0
InMoment

Support Rating

Adobe Experience Manager
9.0
InMoment

Implementation Rating

Adobe Experience Manager
8.7
InMoment

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