Top Rated
159 Ratings
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Score 7.9 out of 101
21 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
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Khoros Communities (Formerly Spredfast + Lithium)

If you're looking for an enterprise-grade forum platform, capable of growing with your business then Lithium is ideal. In addition to the core community product, you have a number of other tools and features you can bolt on to take your support experience to the next level. So far every idea we've had, we've been able to build it on the platform
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Feature Rating Comparison

Security

Adobe Experience Manager
8.3
Khoros Communities (Formerly Spredfast + Lithium)
Role-based user permissions
Adobe Experience Manager
8.3
Khoros Communities (Formerly Spredfast + Lithium)

Platform & Infrastructure

Adobe Experience Manager
7.7
Khoros Communities (Formerly Spredfast + Lithium)
API
Adobe Experience Manager
7.4
Khoros Communities (Formerly Spredfast + Lithium)
Internationalization / multi-language
Adobe Experience Manager
8.0
Khoros Communities (Formerly Spredfast + Lithium)

Web Content Creation

Adobe Experience Manager
6.9
Khoros Communities (Formerly Spredfast + Lithium)
WYSIWYG editor
Adobe Experience Manager
7.6
Khoros Communities (Formerly Spredfast + Lithium)
Code quality / cleanliness
Adobe Experience Manager
6.9
Khoros Communities (Formerly Spredfast + Lithium)
Admin section
Adobe Experience Manager
7.5
Khoros Communities (Formerly Spredfast + Lithium)
Page templates
Adobe Experience Manager
6.8
Khoros Communities (Formerly Spredfast + Lithium)
Library of website themes
Adobe Experience Manager
5.4
Khoros Communities (Formerly Spredfast + Lithium)
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Khoros Communities (Formerly Spredfast + Lithium)
Publishing workflow
Adobe Experience Manager
7.4
Khoros Communities (Formerly Spredfast + Lithium)
Form generator
Adobe Experience Manager
6.4
Khoros Communities (Formerly Spredfast + Lithium)

Web Content Management

Adobe Experience Manager
6.0
Khoros Communities (Formerly Spredfast + Lithium)
Content taxonomy
Adobe Experience Manager
7.0
Khoros Communities (Formerly Spredfast + Lithium)
SEO support
Adobe Experience Manager
6.2
Khoros Communities (Formerly Spredfast + Lithium)
Bulk management
Adobe Experience Manager
6.1
Khoros Communities (Formerly Spredfast + Lithium)
Availability / breadth of extensions
Adobe Experience Manager
5.6
Khoros Communities (Formerly Spredfast + Lithium)
Community / comment management
Adobe Experience Manager
5.3
Khoros Communities (Formerly Spredfast + Lithium)

Pros

Adobe Experience Manager

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo

Khoros Communities (Formerly Spredfast + Lithium)

  • Community - it has the robust functionality and all the bells and whistles that customers typically look for
  • Out-of-the-box widgets - there are a number of out of the box widgets, such as "Most recent threads" or "Unanswered questions" that can be easily deployed throughout the community. Depending on where you deploy them, e.g., homepage vs. a specific board, these widgets "narrow down" their content based on the context you are in.
  • Programmability - well documented APIs that allow you to custom-program functionality
Veit Irtenkauf profile photo

Cons

Adobe Experience Manager

  • Steep learning curve for both Authors and Developers when it comes to customized components and workflows.
  • Development community is small and somewhat closed. It keeps growing with the years as CQ becomes more popular, which is a good thing.
  • Expensive, both to purchase, train and certify. This makes it harder to learn unless companies are willing to spend thousands on official training.
Fernando Galeano profile photo

Khoros Communities (Formerly Spredfast + Lithium)

  • Not a knock on the product per se - but each product in this space follows a certain philosophy. If customers don't want to learn that philosophy and thus force-feed Lithium to do something it's not designed, it becomes hard to implement and maintenance heavy. Same is true with Jive and Salesforce Communities
  • Design adaptation sometimes requires a lot of custom-programming. This is often caused by designers not fully understanding how communities work. On the other hand, esp. on homepages, in order to draw people in, a mix of content is often the best approach. And that requires at least some custom-programming for Lithium's integrators
Veit Irtenkauf profile photo

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
It's a great value.
Veit Irtenkauf profile photo

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
It is easy as could be to use. Clients can also use it easily.

The analytics are easy to use
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Reliability and Availability

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf profile photo

Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
Knowledgable, does custom code analysis to point out issues that might make the code not work (well), have a great developer community that can help, even if their support does not
Veit Irtenkauf profile photo

Online Training

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.0
Based on 1 answer
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Lithium connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Lithium has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech savvy team, you can do a self-migration. Lithium have a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Lithium helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better)
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Alternatives Considered

Adobe Experience Manager

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo

Khoros Communities (Formerly Spredfast + Lithium)

We've looked at many platform providers as an alternative in recent times and have recently re-signed with lithium. InSided, Vanilla, Salesforce, CMNTY etc.
No photo available

Return on Investment

Adobe Experience Manager

  • AEM allows authors to push content live in a matter of minutes. This has greatly increased launch times for business.
  • Good integration with Adobe Marketing suite allows for analytics.
  • Poor documentation of the system proves a challenge for developers and administrators.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

  • Increase in call deflection
  • Increase in customer closeness
  • Better products through customer trials
No photo available

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is variable based on the needs of the customer.

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