What users are saying about
Top Rated
153 Ratings
31 Ratings
Top Rated
153 Ratings
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Score 7.9 out of 101
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.3 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If the employees in charge of creating pages are not developers, this is a great platform since everything is easy and drag and drop style. For a developer, this might be more frustrating since small code tweaks are not as accessible.
Vanessa Suarez profile photo

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
OpenText ECM
Role-based user permissions
Adobe Experience Manager
8.2
OpenText ECM

Platform & Infrastructure

Adobe Experience Manager
7.6
OpenText ECM
API
Adobe Experience Manager
7.4
OpenText ECM
Internationalization / multi-language
Adobe Experience Manager
7.8
OpenText ECM

Web Content Creation

Adobe Experience Manager
7.0
OpenText ECM
WYSIWYG editor
Adobe Experience Manager
8.3
OpenText ECM
Code quality / cleanliness
Adobe Experience Manager
7.0
OpenText ECM
Admin section
Adobe Experience Manager
7.5
OpenText ECM
Page templates
Adobe Experience Manager
6.9
OpenText ECM
Library of website themes
Adobe Experience Manager
5.5
OpenText ECM
Mobile optimization / responsive design
Adobe Experience Manager
6.9
OpenText ECM
Publishing workflow
Adobe Experience Manager
7.9
OpenText ECM
Form generator
Adobe Experience Manager
6.3
OpenText ECM

Web Content Management

Adobe Experience Manager
6.1
OpenText ECM
Content taxonomy
Adobe Experience Manager
6.6
OpenText ECM
SEO support
Adobe Experience Manager
6.4
OpenText ECM
Bulk management
Adobe Experience Manager
6.1
OpenText ECM
Availability / breadth of extensions
Adobe Experience Manager
6.0
OpenText ECM
Community / comment management
Adobe Experience Manager
5.3
OpenText ECM

Enterprise Content Management

Adobe Experience Manager
OpenText ECM
4.7
Content capture & imaging
Adobe Experience Manager
OpenText ECM
5.2
File sync, storage & archiving
Adobe Experience Manager
OpenText ECM
6.3
Document management
Adobe Experience Manager
OpenText ECM
6.0
Records management
Adobe Experience Manager
OpenText ECM
6.0
Content search & retrieval
Adobe Experience Manager
OpenText ECM
6.3
Enterprise content collaboration
Adobe Experience Manager
OpenText ECM
5.6
Content publishing & creation
Adobe Experience Manager
OpenText ECM
4.6
Security, risk management & information governance
Adobe Experience Manager
OpenText ECM
6.0
Contract lifecycle management
Adobe Experience Manager
OpenText ECM
5.3
Automated workflows
Adobe Experience Manager
OpenText ECM
4.0
Artificial intelligence
Adobe Experience Manager
OpenText ECM
3.0
Mobile support
Adobe Experience Manager
OpenText ECM
1.0
Integration
Adobe Experience Manager
OpenText ECM
2.0

Pros

  • Provides instant access from anywhere with a web connection to content.
  • Enables development and use of large image repository that is well organized, promoting easy reuse and accessibility.
  • Accommodates near-real-time edits/changes; changes are reflected almost instantly, as soon as refreshed.
  • Adobe does a decent job of adding features and support, such as for new file formats (added PNG support, when previously only supported GIF and JPG).
  • User interface reminiscent of Microsoft Word, enabling fast customization.
  • Great way to add Cloud capabilities and content management to your workflow.
  • Easy to learn and use; learning curve minor.
Courtney E. Howard profile photo
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
Neill Payne profile photo

Cons

  • Components were introduced to reduce the development & authoring time by reusing them. With some clients, it worked very well because they had page structure and content like that. But if you have UI requirements that can not support component re-usability then your life will be difficult. You will end up creating more and more components in the hope that they will be utilized one day some where on some page... Although you can achieve re-usability by creating smaller customizable component but then again it will increase your development time. In a Nutshell, you will not save development time.
  • Osgi was a great concept. AEM Developer used to write the most of business logic in them but due to adaptation of micro-services, now everybody wants to implement business logic in there instead of AEM internal OSGi. If your architecture had micro services then power of Osgi is useless for you, you will just use 10-20% of it which will bring no big value.
  • License of AEM is super costly, not every organization can afford it. Once you have implemented AEM, it will be hard to get rid of it. Getting rid will mean another investment.
  • Like other products, AEM also releases new versions. Upgrades to new versions never happens smoothly. Means organization needs to spend more money to upgrade the servers.
  • You need a big infrastructure to deploy AEM server setup. Each setup needs at least 3 machines, one for author, one for publisher and one for dispatcher. This means spending more money on maintenance.
  • TouchUI is confusing sometimes for everyone i.e business, authors, developers.
Sujeet Sharma profile photo
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
Paul Benenati profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
OpenText ECM8.5
Based on 2 answers
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
OpenText ECM8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenText ECM8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati profile photo

Performance

No score
No answers yet
No answers on this topic
OpenText ECM8.0
Based on 1 answer
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
OpenText ECM8.0
Based on 1 answer
No, it's pretty easy to implement and use.
Paul Benenati profile photo

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
I also used Tridion while at AP. It's tougher to learn (HTML knowledge is very helpful), but it is a much more powerful CMS. Tridion allows for language variation, more customization and the embedding of HD video. OpenText was a legacy system of our internal site. Tridion was purchased corporately to drive an external web site upgrade.
Paul Benenati profile photo

Return on Investment

  • Positive: Can quickly create and launch marketing campaigns.
  • Negative: Can be expensive to develop custom AEM experiences.
No photo available
  • OpenText is good for internal communications and for quick internal updates.
Paul Benenati profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpenText ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details