What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

OpinionLab

6 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

OpinionLab

6 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If the employees in charge of creating pages are not developers, this is a great platform since everything is easy and drag and drop style. For a developer, this might be more frustrating since small code tweaks are not as accessible.
Vanessa Suarez profile photo

OpinionLab

OpinionLab is best suited where you want unrestrained, unbiased feedback and not complicated surveys. It means you get less structured information, but you DO get information you hadn't anticipated that leads you in new directions. Most useful when you can tie it to other analytical systems such as Tealeaf, ClickTale, Adobe Analytics, etc.
Dieter Davis profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
OpinionLab
Role-based user permissions
Adobe Experience Manager
8.1
OpinionLab

Platform & Infrastructure

Adobe Experience Manager
7.7
OpinionLab
API
Adobe Experience Manager
7.5
OpinionLab
Internationalization / multi-language
Adobe Experience Manager
7.9
OpinionLab

Web Content Creation

Adobe Experience Manager
7.1
OpinionLab
WYSIWYG editor
Adobe Experience Manager
8.3
OpinionLab
Code quality / cleanliness
Adobe Experience Manager
6.9
OpinionLab
Admin section
Adobe Experience Manager
7.2
OpinionLab
Page templates
Adobe Experience Manager
6.9
OpinionLab
Library of website themes
Adobe Experience Manager
5.8
OpinionLab
Mobile optimization / responsive design
Adobe Experience Manager
8.0
OpinionLab
Publishing workflow
Adobe Experience Manager
7.8
OpinionLab
Form generator
Adobe Experience Manager
6.0
OpinionLab

Web Content Management

Adobe Experience Manager
6.2
OpinionLab
Content taxonomy
Adobe Experience Manager
7.2
OpinionLab
SEO support
Adobe Experience Manager
6.9
OpinionLab
Bulk management
Adobe Experience Manager
5.4
OpinionLab
Availability / breadth of extensions
Adobe Experience Manager
6.5
OpinionLab
Community / comment management
Adobe Experience Manager
5.3
OpinionLab

Survey Format & Appearance

Adobe Experience Manager
OpinionLab
6.7
Survey templates
Adobe Experience Manager
OpinionLab
7.0
Themes
Adobe Experience Manager
OpinionLab
5.0
Custom logo/branding
Adobe Experience Manager
OpinionLab
8.0

Survey Content

Adobe Experience Manager
OpinionLab
7.3
Changes to live survey
Adobe Experience Manager
OpinionLab
9.0
Question design help
Adobe Experience Manager
OpinionLab
8.0
Multiple question types
Adobe Experience Manager
OpinionLab
5.0

Survey Logic

Adobe Experience Manager
OpinionLab
4.0
Survey logic flexibility
Adobe Experience Manager
OpinionLab
4.0

Survey Reporting & Analytics

Adobe Experience Manager
OpinionLab
6.4
Response tracking
Adobe Experience Manager
OpinionLab
7.0
Data export
Adobe Experience Manager
OpinionLab
7.0
Standard reports
Adobe Experience Manager
OpinionLab
6.0
Custom reports
Adobe Experience Manager
OpinionLab
5.0
Analytics
Adobe Experience Manager
OpinionLab
7.0

Survey Administration & Security

Adobe Experience Manager
OpinionLab
9.0
Access controls
Adobe Experience Manager
OpinionLab
8.0
Compliance
Adobe Experience Manager
OpinionLab
10.0

Pros

  • It's a drag and drop kind of platform, so building pages is very easy and you don't need coding abilities.
  • The ability to copy existing blocks and section from other pages is excellent! Instead of creating content from scratch, you can actually copy the section you want from an existing page, and paste it in your new page and update the content. This saves a lot of time!
  • The block/brick system is very clean and the results look very good!
  • You can easily embed videos from Youtube only by adding the Youtube ID. Very easy!
Vanessa Suarez profile photo
  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
Dieter Davis profile photo

Cons

  • Cost. AEM is expensive.
  • Touch UI not as intuitive as classic UI.
No photo available
  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
Dieter Davis profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
OpinionLab8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We have used both Hybris and AEM, Hybris for e-commerce site and AEM for front facing site. Generally we prefer AEM due to the ease of use and user friendliness, as well as improved interface
No photo available
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.
Dieter Davis profile photo

Return on Investment

  • AEM allows authors to push content live in a matter of minutes. This has greatly increased launch times for business.
  • Good integration with Adobe Marketing suite allows for analytics.
  • Poor documentation of the system proves a challenge for developers and administrators.
No photo available
  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Dieter Davis profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

OpinionLab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details