What users are saying about
179 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 179 reviews and ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 24 reviews and ratings
Likelihood to Recommend
Adobe Experience Manager
Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.

Verified User
Team Lead in Marketing
Non-Profit Organization Management Company, 10,001+ employeesPayPal Here
PayPal Here seems to be well suited for low volume merchants with a low average sale. We seem to struggle to have any kind of stability or success in taking payments with an average single sale amount of $300 and have to call in for help every time. They also don't always follow their own rules regarding when they will hold funds and when they won't.

Verified User
Partner in Other
Consumer Services Company, 1-10 employeesFeature Rating Comparison
Security
Adobe Experience Manager
8.3
PayPal Here
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Role-based user permissions
Adobe Experience Manager
8.3
PayPal Here
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Platform & Infrastructure
Adobe Experience Manager
8.0
PayPal Here
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API
Adobe Experience Manager
7.9
PayPal Here
—
Internationalization / multi-language
Adobe Experience Manager
8.1
PayPal Here
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Web Content Creation
Adobe Experience Manager
7.2
PayPal Here
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WYSIWYG editor
Adobe Experience Manager
6.7
PayPal Here
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Code quality / cleanliness
Adobe Experience Manager
6.9
PayPal Here
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Admin section
Adobe Experience Manager
7.2
PayPal Here
—
Page templates
Adobe Experience Manager
7.6
PayPal Here
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Library of website themes
Adobe Experience Manager
7.5
PayPal Here
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Mobile optimization / responsive design
Adobe Experience Manager
7.6
PayPal Here
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Publishing workflow
Adobe Experience Manager
7.5
PayPal Here
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Form generator
Adobe Experience Manager
7.0
PayPal Here
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Web Content Management
Adobe Experience Manager
7.1
PayPal Here
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Content taxonomy
Adobe Experience Manager
7.9
PayPal Here
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SEO support
Adobe Experience Manager
6.5
PayPal Here
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Bulk management
Adobe Experience Manager
6.9
PayPal Here
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Availability / breadth of extensions
Adobe Experience Manager
6.9
PayPal Here
—
Community / comment management
Adobe Experience Manager
7.2
PayPal Here
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Pros
Adobe Experience Manager
- Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
- Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
- Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Customer Success Manager
AccenutureInformation Technology and Services, 10,001+ employees
PayPal Here
- Our customers can check out no matter where we are.
- It is incredibly easy to use. Training new retail employees and volunteers takes almost no time.
- When we were shopping around for solutions, Paypal Here was very cost effective.
- Implementation with our current systems went very smoothly. The Paypal support team was great.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employeesCons
Adobe Experience Manager
- Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
- Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
- There isn't a good backup system, particularly one that can be scheduled to run reliably.
Senior System Administrator
University of Georgia College of AgricultureHigher Education, 10,001+ employees
PayPal Here
- The receipt that people receive for a donation made through PayPal Here isn't easily edited/adjusted. I would like to add our branding and specific text to it.

Verified User
Manager in Finance and Accounting
Non-profit Organization Management Company, 1-10 employeesLikelihood to Renew
Adobe Experience Manager
Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
CQ5 Developer
TravelocityLeisure, Travel & Tourism, 51-200 employees
PayPal Here
No score
No answers yet
No answers on this topic
Usability
Adobe Experience Manager
Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Software developer
Axis41Computer Software, 51-200 employees
PayPal Here
No score
No answers yet
No answers on this topic
Support Rating
Adobe Experience Manager
Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.

Verified User
Project Manager in Information Technology
Computer Software Company, 51-200 employeesPayPal Here
PayPal Here 8.5
Based on 4 answers
Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Owner
Visionforce Solutions LLCMarketing & Advertising, 1-10 employees
Implementation Rating
Adobe Experience Manager
Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Software developer
Axis41Computer Software, 51-200 employees
PayPal Here
No score
No answers yet
No answers on this topic
Alternatives Considered
Adobe Experience Manager
I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Team Lead
Search DiscoveryInformation Technology and Services, 1001-5000 employees
PayPal Here
The PayPal Here app and the PayPal Here card reader are the only solutions we have ever used for manual processing of credit card payments or performing transactions where we physically accept payment via credit cards in person. We have never tried the Square credit card reader device or any other point of sale system.
Team Agreda Leader
Agreda CommunicationsInternet, 1-10 employees
Return on Investment
Adobe Experience Manager
- Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
- We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
- Our brand value has risen considerably since we polished our web properties with AEM.
Director of Marketing
Cylance Inc.Computer Software, 501-1000 employees
PayPal Here
- PayPal Here is worth every penny. We aren't charged anything more than processing fees and for those people that have PayPal accounts when they donate it costs us nothing, which is a money saver.
- Also, we have access to the donations collected within 1-2 business days via direct deposit, and having access to capital sooner increases our ability to meet our campaign goals.
- PayPal Here is also cheaper than ActBlue, the leading donation collection mechanism for Democratic campaigns. Additionally, the donations are bundled and sent to us via paper check once a week which causes a delay in access to funds and requires trips to the bank.
Communications & Payroll Manager
Elad Gross for MissouriFund-Raising, 1-10 employees
Pricing Details
Adobe Experience Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
PayPal Here
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No