Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

Pega Customer Engagement Suite

29 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
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Pega Customer Engagement Suite

Seamless Integration across various incoming channels. Please don't misunderstand this review to be for Omni channel as we have not implemented it yet.Case management to record interactions of the customer inquiry and take actions.Capability to customize case types based on customer needs.Contact data exposure to external systems is a challenge. BIX is not the best way to extract data.Next Best Action is promising but have not implemented it yet.WFI doesn't work as expected.Word integration with Pega requires Silverlight which is getting out of support.
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Feature Rating Comparison

Security

Adobe Experience Manager
8.1
Pega Customer Engagement Suite
8.3
Role-based user permissions
Adobe Experience Manager
8.1
Pega Customer Engagement Suite
8.3
Single sign-on capability
Adobe Experience Manager
Pega Customer Engagement Suite
8.3

Platform & Infrastructure

Adobe Experience Manager
7.7
Pega Customer Engagement Suite
API
Adobe Experience Manager
7.5
Pega Customer Engagement Suite
Internationalization / multi-language
Adobe Experience Manager
7.9
Pega Customer Engagement Suite

Web Content Creation

Adobe Experience Manager
7.1
Pega Customer Engagement Suite
WYSIWYG editor
Adobe Experience Manager
8.3
Pega Customer Engagement Suite
Code quality / cleanliness
Adobe Experience Manager
6.9
Pega Customer Engagement Suite
Admin section
Adobe Experience Manager
7.2
Pega Customer Engagement Suite
Page templates
Adobe Experience Manager
6.9
Pega Customer Engagement Suite
Library of website themes
Adobe Experience Manager
5.8
Pega Customer Engagement Suite
Mobile optimization / responsive design
Adobe Experience Manager
8.0
Pega Customer Engagement Suite
Publishing workflow
Adobe Experience Manager
7.8
Pega Customer Engagement Suite
Form generator
Adobe Experience Manager
6.0
Pega Customer Engagement Suite

Web Content Management

Adobe Experience Manager
6.3
Pega Customer Engagement Suite
Content taxonomy
Adobe Experience Manager
7.2
Pega Customer Engagement Suite
SEO support
Adobe Experience Manager
6.9
Pega Customer Engagement Suite
Bulk management
Adobe Experience Manager
5.4
Pega Customer Engagement Suite
Availability / breadth of extensions
Adobe Experience Manager
6.5
Pega Customer Engagement Suite
Community / comment management
Adobe Experience Manager
5.3
Pega Customer Engagement Suite

Sales Force Automation

Adobe Experience Manager
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Workflow management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Territory management
Adobe Experience Manager
Pega Customer Engagement Suite
7.0
Opportunity management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Integration with email client (e.g., Outlook or Gmail)
Adobe Experience Manager
Pega Customer Engagement Suite
7.3
Interaction tracking
Adobe Experience Manager
Pega Customer Engagement Suite
7.3

Customer Service & Support

Adobe Experience Manager
Pega Customer Engagement Suite
8.3
Case management
Adobe Experience Manager
Pega Customer Engagement Suite
8.7
Call center management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Help desk management
Adobe Experience Manager
Pega Customer Engagement Suite
8.2

Marketing Automation

Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Lead management
Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Email marketing
Adobe Experience Manager
Pega Customer Engagement Suite
8.0

CRM Project Management

Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Task management
Adobe Experience Manager
Pega Customer Engagement Suite
8.3
Reporting
Adobe Experience Manager
Pega Customer Engagement Suite
7.9

CRM Reporting & Analytics

Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Pipeline visualization
Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Customizable reports
Adobe Experience Manager
Pega Customer Engagement Suite
8.1

Customization

Adobe Experience Manager
Pega Customer Engagement Suite
7.3
Custom fields
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Custom objects
Adobe Experience Manager
Pega Customer Engagement Suite
7.5
Scripting environment
Adobe Experience Manager
Pega Customer Engagement Suite
6.8
API for custom integration
Adobe Experience Manager
Pega Customer Engagement Suite
7.0

Social CRM

Adobe Experience Manager
Pega Customer Engagement Suite
7.4
Social data
Adobe Experience Manager
Pega Customer Engagement Suite
7.5
Social engagement
Adobe Experience Manager
Pega Customer Engagement Suite
7.3

Integrations with 3rd-party Software

Adobe Experience Manager
Pega Customer Engagement Suite
7.0
Marketing automation
Adobe Experience Manager
Pega Customer Engagement Suite
7.0

Platform

Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Mobile access
Adobe Experience Manager
Pega Customer Engagement Suite
7.9

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
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  • Pegasystems is a leader in the field of BPM software and is active worldwide. Pega is considered the market leader in BPM solutions by Gartner and Forrester. With the PegaRULES Process Commander (PRPC for short), Pegasystems enables companies to set up processes that are efficient, flexible and transparent
  • The software offers many possibilities for building an application in a short time and easily integrating it into existing systems in your organisation. Pega supports the common protocols for making these links. Applications are built in a reusable and flexible way without hard-coding anything into the system. This enabled changes to be carried out by authorised users and/or administrators.
  • Pegasystems is the leading provider of enterprise-class business process management software and solutions. Pega BPM puts business users in control of business process management, with features such as highly intuitive process design tools and automated generation of application code. The result is less reliance on technologists and greater process agility.
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Cons

  • Steep learning curve for both Authors and Developers when it comes to customized components and workflows.
  • Development community is small and somewhat closed. It keeps growing with the years as CQ becomes more popular, which is a good thing.
  • Expensive, both to purchase, train and certify. This makes it harder to learn unless companies are willing to spend thousands on official training.
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  • Workforce Intelligence for better staffing.
  • Data externalization from Pega PCS and SA to CRM.
  • Word document integration for Correspondences.
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Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
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No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
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On Premise solution and comparatively cheaper
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Return on Investment

  • Extreme flexibility and speed to publish new pages with as little as a few hours of notice. This allowed us to be more efficient in handling landing pages for lead generation.
  • Powerful technology stack that allows for an infinite amount of customization. New ideas came up as we learned all the capabilities of CQ. It helped us innovate in the way we build and author pages.
  • Poor documentation and small community slowed our initial ramp up and development times until first release. By now this should have improved with the increased popularity.
Fernando Galeano profile photo
  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
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Screenshots

Adobe Experience Manager
Pega Customer Engagement Suite

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pega Customer Engagement Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details