Top Rated
153 Ratings
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Score 7.9 out of 101
30 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
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Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
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Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Pega Customer Engagement Suite
8.4
Role-based user permissions
Adobe Experience Manager
8.2
Pega Customer Engagement Suite
8.4
Single sign-on capability
Adobe Experience Manager
Pega Customer Engagement Suite
8.3

Platform & Infrastructure

Adobe Experience Manager
7.6
Pega Customer Engagement Suite
API
Adobe Experience Manager
7.4
Pega Customer Engagement Suite
Internationalization / multi-language
Adobe Experience Manager
7.8
Pega Customer Engagement Suite

Web Content Creation

Adobe Experience Manager
7.0
Pega Customer Engagement Suite
WYSIWYG editor
Adobe Experience Manager
8.3
Pega Customer Engagement Suite
Code quality / cleanliness
Adobe Experience Manager
7.0
Pega Customer Engagement Suite
Admin section
Adobe Experience Manager
7.5
Pega Customer Engagement Suite
Page templates
Adobe Experience Manager
6.9
Pega Customer Engagement Suite
Library of website themes
Adobe Experience Manager
5.5
Pega Customer Engagement Suite
Mobile optimization / responsive design
Adobe Experience Manager
6.9
Pega Customer Engagement Suite
Publishing workflow
Adobe Experience Manager
7.9
Pega Customer Engagement Suite
Form generator
Adobe Experience Manager
6.3
Pega Customer Engagement Suite

Web Content Management

Adobe Experience Manager
6.1
Pega Customer Engagement Suite
Content taxonomy
Adobe Experience Manager
6.6
Pega Customer Engagement Suite
SEO support
Adobe Experience Manager
6.4
Pega Customer Engagement Suite
Bulk management
Adobe Experience Manager
6.1
Pega Customer Engagement Suite
Availability / breadth of extensions
Adobe Experience Manager
6.0
Pega Customer Engagement Suite
Community / comment management
Adobe Experience Manager
5.3
Pega Customer Engagement Suite

Sales Force Automation

Adobe Experience Manager
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Workflow management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Territory management
Adobe Experience Manager
Pega Customer Engagement Suite
7.0
Opportunity management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Integration with email client (e.g., Outlook or Gmail)
Adobe Experience Manager
Pega Customer Engagement Suite
7.3
Interaction tracking
Adobe Experience Manager
Pega Customer Engagement Suite
7.3

Customer Service & Support

Adobe Experience Manager
Pega Customer Engagement Suite
8.3
Case management
Adobe Experience Manager
Pega Customer Engagement Suite
8.7
Call center management
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Help desk management
Adobe Experience Manager
Pega Customer Engagement Suite
8.2

Marketing Automation

Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Lead management
Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Email marketing
Adobe Experience Manager
Pega Customer Engagement Suite
8.0

CRM Project Management

Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Task management
Adobe Experience Manager
Pega Customer Engagement Suite
8.3
Reporting
Adobe Experience Manager
Pega Customer Engagement Suite
7.9

CRM Reporting & Analytics

Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Pipeline visualization
Adobe Experience Manager
Pega Customer Engagement Suite
8.0
Customizable reports
Adobe Experience Manager
Pega Customer Engagement Suite
8.1

Customization

Adobe Experience Manager
Pega Customer Engagement Suite
7.3
Custom fields
Adobe Experience Manager
Pega Customer Engagement Suite
8.1
Custom objects
Adobe Experience Manager
Pega Customer Engagement Suite
7.5
Scripting environment
Adobe Experience Manager
Pega Customer Engagement Suite
6.7
API for custom integration
Adobe Experience Manager
Pega Customer Engagement Suite
7.0

Social CRM

Adobe Experience Manager
Pega Customer Engagement Suite
7.4
Social data
Adobe Experience Manager
Pega Customer Engagement Suite
7.5
Social engagement
Adobe Experience Manager
Pega Customer Engagement Suite
7.3

Integrations with 3rd-party Software

Adobe Experience Manager
Pega Customer Engagement Suite
7.0
Marketing automation
Adobe Experience Manager
Pega Customer Engagement Suite
7.0

Platform

Adobe Experience Manager
Pega Customer Engagement Suite
7.9
Mobile access
Adobe Experience Manager
Pega Customer Engagement Suite
7.9

Pros

  • Easily searchable with the proper meta data
  • Creating links to assets, publishing assets and sharing assets is very easy and fast
  • Uploading files and creating folders is fast and easy
Meghan Hays profile photo
  • Pegasystems is a leader in the field of BPM software and is active worldwide. Pega is considered the market leader in BPM solutions by Gartner and Forrester. With the PegaRULES Process Commander (PRPC for short), Pegasystems enables companies to set up processes that are efficient, flexible and transparent
  • The software offers many possibilities for building an application in a short time and easily integrating it into existing systems in your organisation. Pega supports the common protocols for making these links. Applications are built in a reusable and flexible way without hard-coding anything into the system. This enabled changes to be carried out by authorised users and/or administrators.
  • Pegasystems is the leading provider of enterprise-class business process management software and solutions. Pega BPM puts business users in control of business process management, with features such as highly intuitive process design tools and automated generation of application code. The result is less reliance on technologists and greater process agility.
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Cons

  • Components were introduced to reduce the development & authoring time by reusing them. With some clients, it worked very well because they had page structure and content like that. But if you have UI requirements that can not support component re-usability then your life will be difficult. You will end up creating more and more components in the hope that they will be utilized one day some where on some page... Although you can achieve re-usability by creating smaller customizable component but then again it will increase your development time. In a Nutshell, you will not save development time.
  • Osgi was a great concept. AEM Developer used to write the most of business logic in them but due to adaptation of micro-services, now everybody wants to implement business logic in there instead of AEM internal OSGi. If your architecture had micro services then power of Osgi is useless for you, you will just use 10-20% of it which will bring no big value.
  • License of AEM is super costly, not every organization can afford it. Once you have implemented AEM, it will be hard to get rid of it. Getting rid will mean another investment.
  • Like other products, AEM also releases new versions. Upgrades to new versions never happens smoothly. Means organization needs to spend more money to upgrade the servers.
  • You need a big infrastructure to deploy AEM server setup. Each setup needs at least 3 machines, one for author, one for publisher and one for dispatcher. This means spending more money on maintenance.
  • TouchUI is confusing sometimes for everyone i.e business, authors, developers.
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  • A major shortfall for Pega is its integration capability, unlike IBM BPM which is integration-centric. IBM comes with an array of products which suits needs of varying degree.
  • Advanced integration is solved by BPEL Process Server which has support for state-based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security use cases with DataPower, Social BPM with IBM BPM, WODM, Mobile app development with Worklight.
  • Pega Customer Engagement Suite is a Pretty Expensive tool and many small organizations cannot afford the high price for licensing and cloud implementation.
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Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
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No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
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No score
No answers yet
No answers on this topic

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
Both are equally good in what they support and capabilities they provide. Pega is much more integrated and can be customized I believe while Salesforce is more user-friendly.
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Return on Investment

  • Positive: Can quickly create and launch marketing campaigns.
  • Negative: Can be expensive to develop custom AEM experiences.
No photo available
  • Pega implementation provides an Incremental Revenue on manual conversions from file systems & workflow automation. We have an example of the incremental revenue for health care claims approval & it was 78% for the total volume of claims received in a quarter.
  • Pega application development has censing fees, upgrade costs, training costs, secondary hardware and software overhead, additional FTEs and headcount increases, because chances those costs are very real and often much higher than the original price tag. Hence, Total Cost of Ownership (TCO) is very high and the benefits will be realized in a few years.
  • As enterprises focus on ROI analyses related to IT investments, there are multiple methodologies that serve to provide a complete picture of the total economic impact of purchase decisions of PRPC. The organizations wanted to improve key contact center KPIs around customer satisfaction, including incremental conversions, higher order values or lifetime values, and higher retention and loyalty using PRPC and it gets measured using ticketing systems, surveys, and multiple metrics. Quantitatively capturing implementation risk and impact risk by directly adjusting the financial estimates results provides more meaningful and accurate estimates and a more accurate projection of the ROI.
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Screenshots

Adobe Experience Manager
Pega Customer Engagement Suite

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pega Customer Engagement Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details