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Top Rated
150 Ratings

Pendo.io

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Top Rated
58 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101

Pendo.io

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Top Rated
58 Ratings
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Score 9.2 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

Pendo.io

On the messaging front, we're constantly finding new use cases to use Pendo. As previously mentioned, guides:
  • are quick to set up and deploy
  • don't necessarily require dev resources
  • are super customizable and can be targeted effectively
On the analytics front, I'd say that high-level reporting is great, but very granular reporting isn't as easy.
Jonathan Slavuter profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Pendo.io
Role-based user permissions
Adobe Experience Manager
8.2
Pendo.io

Platform & Infrastructure

Adobe Experience Manager
7.6
Pendo.io
API
Adobe Experience Manager
7.5
Pendo.io
Internationalization / multi-language
Adobe Experience Manager
7.7
Pendo.io

Web Content Creation

Adobe Experience Manager
7.0
Pendo.io
WYSIWYG editor
Adobe Experience Manager
8.2
Pendo.io
Code quality / cleanliness
Adobe Experience Manager
7.0
Pendo.io
Admin section
Adobe Experience Manager
7.5
Pendo.io
Page templates
Adobe Experience Manager
6.9
Pendo.io
Library of website themes
Adobe Experience Manager
5.5
Pendo.io
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Pendo.io
Publishing workflow
Adobe Experience Manager
8.0
Pendo.io
Form generator
Adobe Experience Manager
6.3
Pendo.io

Web Content Management

Adobe Experience Manager
6.1
Pendo.io
Content taxonomy
Adobe Experience Manager
6.6
Pendo.io
SEO support
Adobe Experience Manager
6.5
Pendo.io
Bulk management
Adobe Experience Manager
6.1
Pendo.io
Availability / breadth of extensions
Adobe Experience Manager
6.1
Pendo.io
Community / comment management
Adobe Experience Manager
5.4
Pendo.io

Pros

  • It is easy for people who are not web designers to achieve an attractive and useful website
  • It is easy to manage users and their permissions
  • It allows users to assemble their digital assets in one place, for use on the web site
Diana Williams profile photo
  • Pendo provides a flexible solution to rapidly create and deploy messaging to our users directly in the context of our application. We can target segments of users easily, and can even set up engagement tracking on the guides themselves to gauge how effective they are.
  • We also utilize Pendo for good high-level on-going reporting centered around feature engagement. On the Product team, we reference these reports for our QBRs, as well as during design strategy sessions to substantiate which areas of our application we want to focus on for improvements.
  • We utilize NPS poll data to understand user perspectives, delightful moments & pain points, and use that qualitative data to power customer stories for internal & external presentations on application usage. We also combine that qualitative data with engagement data to further plan ongoing product update efforts.
  • Customer service is top class. Really. Their team is amazing, and I chat with them pretty regularly. I create lots of custom implementations of guides and often have questions about what I can & can't do. Our CSM is super responsive and very knowledgeable. When I have more technical questions, I have an easy time scheduling 1-on-1's with their tech support team, and 98% of the time, my questions are resolved quickly. I recently had the pleasure of speaking with the VP of Product regarding their roadmap and was pleasantly surprised to find out that a feature I wanted to suggest is already in the roadmap & being developed.
  • This team is super engaged and cares about their partners. They are a terrific example of how to effectively grow a product, create an environment to foster customer loyalty, and make sure everyone wins.
Jonathan Slavuter profile photo

Cons

  • The move to the new interface for authoring is drastically different from the previous interface. Moving has been difficult.
  • Since it is so customizable, a talented web dev team is needed to make all the parts.
  • It is not easy to tell if the page is live or draft in the new interface.
  • Integration with non-Adobe marketing automation tools is very difficult.
No photo available
  • Some portions of their product can be harder to use for users who do not understand HTML/CSS.
  • I sometimes experience lag in their frame builder.
Lance Gorji profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
No photo available

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
No photo available

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
No photo available

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
No photo available

Alternatives Considered

AEM exceeds WordPress on customizability. It is the backbone for the many modules and APIs we need to run our business.
No photo available
I came into the department four years after product launch, and Pendo had been selected a couple of years before. I was not involved in the evaluation of any competitive products--just told that "this is what we use." So I have no basis for comparison. I will say however that I have never felt the need to look around for a "better alternative" because Pendo does everything I need it to do.
Joel Baldwin profile photo

Return on Investment

  • Difficult to calculate ROI, which would likely only be measured by time savings and improved SEO.
  • Takes time, which lowers productivity, to get up and running smoothly when first adopted.
  • Ensures we're using best practices, including maximizing SEO and more, through check lists and evaluations/ratings.
Courtney E. Howard profile photo
  • We no longer have to wait weeks for an engineer to produce new product guides, which saves us time, lots of money, and frustration. We can have engineers focus on building new products and features while the product and design team focuses on the messaging and delivery to clients.
Lance Gorji profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details