What users are saying about
Top Rated
150 Ratings

Qualtrics

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Top Rated
246 Ratings
Top Rated
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Qualtrics

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
246 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

Adobe is an enterprise level software that is best suited for large amounts of web content. The entire web management experience is engineered around the author. It is a large solution with many capabilities readily available to you out of the box.
Vagner Polund profile photo

Qualtrics

It is well suited if you have a large enterprise, many people are collecting data, and you want an easy to use and enjoyable experience for both designers and takers of surveys or tests. It is less appropriate if you are wanting cheaper, more complicated, or an integrative research platform that covers experimental design, statistical analyses, and visualization all in one. That is, Qualtrics is great at data collection but may cost more money to carry out improved reporting and longitudinal data collection.
Daniel Simonet profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Qualtrics
Role-based user permissions
Adobe Experience Manager
8.2
Qualtrics

Platform & Infrastructure

Adobe Experience Manager
7.6
Qualtrics
API
Adobe Experience Manager
7.5
Qualtrics
Internationalization / multi-language
Adobe Experience Manager
7.7
Qualtrics

Web Content Creation

Adobe Experience Manager
7.0
Qualtrics
WYSIWYG editor
Adobe Experience Manager
8.2
Qualtrics
Code quality / cleanliness
Adobe Experience Manager
7.0
Qualtrics
Admin section
Adobe Experience Manager
7.5
Qualtrics
Page templates
Adobe Experience Manager
6.9
Qualtrics
Library of website themes
Adobe Experience Manager
5.5
Qualtrics
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Qualtrics
Publishing workflow
Adobe Experience Manager
8.0
Qualtrics
Form generator
Adobe Experience Manager
6.3
Qualtrics

Web Content Management

Adobe Experience Manager
6.1
Qualtrics
Content taxonomy
Adobe Experience Manager
6.6
Qualtrics
SEO support
Adobe Experience Manager
6.5
Qualtrics
Bulk management
Adobe Experience Manager
6.1
Qualtrics
Availability / breadth of extensions
Adobe Experience Manager
6.1
Qualtrics
Community / comment management
Adobe Experience Manager
5.4
Qualtrics

Survey Format & Appearance

Adobe Experience Manager
Qualtrics
8.2
Survey templates
Adobe Experience Manager
Qualtrics
8.5
Themes
Adobe Experience Manager
Qualtrics
7.0
Custom logo/branding
Adobe Experience Manager
Qualtrics
9.0

Survey Content

Adobe Experience Manager
Qualtrics
9.0
Changes to live survey
Adobe Experience Manager
Qualtrics
8.8
Question design help
Adobe Experience Manager
Qualtrics
8.5
Multiple question types
Adobe Experience Manager
Qualtrics
9.7

Survey Logic

Adobe Experience Manager
Qualtrics
8.6
Survey logic flexibility
Adobe Experience Manager
Qualtrics
8.6

Survey Reporting & Analytics

Adobe Experience Manager
Qualtrics
7.9
Response tracking
Adobe Experience Manager
Qualtrics
7.7
Data export
Adobe Experience Manager
Qualtrics
8.7
Standard reports
Adobe Experience Manager
Qualtrics
7.3
Custom reports
Adobe Experience Manager
Qualtrics
8.3
Analytics
Adobe Experience Manager
Qualtrics
7.5

Survey Administration & Security

Adobe Experience Manager
Qualtrics
8.3
Access controls
Adobe Experience Manager
Qualtrics
8.3
Compliance
Adobe Experience Manager
Qualtrics
8.3

Survey Distribution

Adobe Experience Manager
Qualtrics
7.6
Vendor-offered crowdsourcing
Adobe Experience Manager
Qualtrics
8.1
Respondent restrictions
Adobe Experience Manager
Qualtrics
7.1

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
Vagner Polund profile photo
  • Fantastic customer service. I have never encountered better service anywhere else. They genuinely care about helping you.
  • Easy to use.
  • Instant, adjustable dashboards and other graphics (like a word cloud) that tell your data story. You can use them in a PowerPoint to help paint that picture for executives.
Denise Henry profile photo

Cons

  • Steep learning curve for both Authors and Developers when it comes to customized components and workflows.
  • Development community is small and somewhat closed. It keeps growing with the years as CQ becomes more popular, which is a good thing.
  • Expensive, both to purchase, train and certify. This makes it harder to learn unless companies are willing to spend thousands on official training.
Fernando Galeano profile photo
  • On occasion, the site is unavailable.
Denise Henry profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
If I had the choice to renew, I would. Adobe CQ is one of the better CMS's I've been able to use. It's well organized, fast and easy to use. Although it is a little high in price, the fact that it does a good job justifies the decision to renew
Cassie Lyn Dusute profile photo
Qualtrics9.4
Based on 41 answers
We really get a lot of value from our Qualtrics purchase and we don't even come close to using all of the available features, the sky is the limit.
Margaret Deegan Seifert profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Qualtrics8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Qualtrics10.0
Based on 11 answers
One point docked since waiting times occur occasionally and another point docked for the long time it takes for an email response.
Benjamin Sider profile photo

Online Training

No score
No answers yet
No answers on this topic
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
I found Qualtrics to be superior to the SurveyMonkey tool I used in a previous role. I prefer the look and feel of a Qualtrics survey and can easily identify in the surveys I am invited to take whether or not it is a Qualtrics survey or something else. Another benefit is the level of security Qualtrics provides to safeguard your data. In an age where data security is a concern, I am comfortable with the protection Qualtrics provides. They are happy to share with you how they protect your data. When exploring other survey options, it was alarming to learn how other survey tools own your data and/or the lack of measures they take in protecting the data you collect.
Denise Henry profile photo

Return on Investment

  • Extreme flexibility and speed to publish new pages with as little as a few hours of notice. This allowed us to be more efficient in handling landing pages for lead generation.
  • Powerful technology stack that allows for an infinite amount of customization. New ideas came up as we learned all the capabilities of CQ. It helped us innovate in the way we build and author pages.
  • Poor documentation and small community slowed our initial ramp up and development times until first release. By now this should have improved with the increased popularity.
Fernando Galeano profile photo
  • Qualtrics has made my job a LOT easier and faster especially with the copy survey feature
Sydni C. Warner profile photo

Screenshots

Adobe Experience Manager

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details