What users are saying about
Top Rated
153 Ratings

Qualtrics

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Top Rated
260 Ratings
Top Rated
153 Ratings
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Score 7.9 out of 101

Qualtrics

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Top Rated
260 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

Adobe is an enterprise level software that is best suited for large amounts of web content. The entire web management experience is engineered around the author. It is a large solution with many capabilities readily available to you out of the box.
Vagner Polund profile photo

Qualtrics

Qualtrics is well suited for surveys that I can send out. The reminder function is great, I appreciate that a survey and all reminders can be programed all at once. That way I don't have to remember if I sent a reminder or not. I know it is taken care of. I have been told it is not so practical for instant surveys, like at a graduation ceremony where it is necessary to get the URL to an audience.
Katharine Mason profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Qualtrics
Role-based user permissions
Adobe Experience Manager
8.2
Qualtrics

Platform & Infrastructure

Adobe Experience Manager
7.6
Qualtrics
API
Adobe Experience Manager
7.4
Qualtrics
Internationalization / multi-language
Adobe Experience Manager
7.8
Qualtrics

Web Content Creation

Adobe Experience Manager
7.0
Qualtrics
WYSIWYG editor
Adobe Experience Manager
8.3
Qualtrics
Code quality / cleanliness
Adobe Experience Manager
7.0
Qualtrics
Admin section
Adobe Experience Manager
7.5
Qualtrics
Page templates
Adobe Experience Manager
6.9
Qualtrics
Library of website themes
Adobe Experience Manager
5.5
Qualtrics
Mobile optimization / responsive design
Adobe Experience Manager
6.9
Qualtrics
Publishing workflow
Adobe Experience Manager
7.9
Qualtrics
Form generator
Adobe Experience Manager
6.3
Qualtrics

Web Content Management

Adobe Experience Manager
6.1
Qualtrics
Content taxonomy
Adobe Experience Manager
6.6
Qualtrics
SEO support
Adobe Experience Manager
6.4
Qualtrics
Bulk management
Adobe Experience Manager
6.1
Qualtrics
Availability / breadth of extensions
Adobe Experience Manager
6.0
Qualtrics
Community / comment management
Adobe Experience Manager
5.3
Qualtrics

Survey Format & Appearance

Adobe Experience Manager
Qualtrics
8.2
Survey templates
Adobe Experience Manager
Qualtrics
8.4
Themes
Adobe Experience Manager
Qualtrics
7.4
Custom logo/branding
Adobe Experience Manager
Qualtrics
8.8

Survey Content

Adobe Experience Manager
Qualtrics
8.8
Changes to live survey
Adobe Experience Manager
Qualtrics
8.7
Question design help
Adobe Experience Manager
Qualtrics
8.5
Multiple question types
Adobe Experience Manager
Qualtrics
9.4

Survey Logic

Adobe Experience Manager
Qualtrics
8.5
Survey logic flexibility
Adobe Experience Manager
Qualtrics
8.5

Survey Reporting & Analytics

Adobe Experience Manager
Qualtrics
7.6
Response tracking
Adobe Experience Manager
Qualtrics
7.8
Data export
Adobe Experience Manager
Qualtrics
8.5
Standard reports
Adobe Experience Manager
Qualtrics
7.4
Custom reports
Adobe Experience Manager
Qualtrics
8.2
Analytics
Adobe Experience Manager
Qualtrics
6.2

Survey Administration & Security

Adobe Experience Manager
Qualtrics
8.5
Access controls
Adobe Experience Manager
Qualtrics
8.7
Compliance
Adobe Experience Manager
Qualtrics
8.3

Survey Distribution

Adobe Experience Manager
Qualtrics
7.8
Vendor-offered crowdsourcing
Adobe Experience Manager
Qualtrics
8.1
Respondent restrictions
Adobe Experience Manager
Qualtrics
7.4

Pros

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo
  • Ease of user interface. The programming underlying Qualtrics allows for dynamic and rich text editing of question type, ordering, presentation, and administrating. One of the greatest strengths is it helps the apprehensive learn to love data collection. This is because you feel empowered by how easy it is to design and set-up a study.
  • The branching, embedded data, and conditional responses can be used for more sophisticated applications in research, such as counterbalancing, randomization, pre-screening, and tracking carelessness in participants' responses. Even better is the fact so many other platforms are designing unique ways to interface with Qualtrics given its popularity. For instance, I can gather a large sample for numerous research questions on MTurk within a matter of seconds all thanks to the fact that Qualtrics can take in unique ids from Mturk and provide randomized codes for those completing the study. This automates the process and saves a ton of time.
  • Qualtrics has very responsive customer service. They always respond within a data, are truly interested in understanding your problem, and will send you useful videos and screenshots highlighting how they helped problem solve the particular issue. This has the doubled advantage of solving my issue but also teaching me more about the mechanics of Qualtrics.
Daniel Simonet profile photo

Cons

  • Components were introduced to reduce the development & authoring time by reusing them. With some clients, it worked very well because they had page structure and content like that. But if you have UI requirements that can not support component re-usability then your life will be difficult. You will end up creating more and more components in the hope that they will be utilized one day some where on some page... Although you can achieve re-usability by creating smaller customizable component but then again it will increase your development time. In a Nutshell, you will not save development time.
  • Osgi was a great concept. AEM Developer used to write the most of business logic in them but due to adaptation of micro-services, now everybody wants to implement business logic in there instead of AEM internal OSGi. If your architecture had micro services then power of Osgi is useless for you, you will just use 10-20% of it which will bring no big value.
  • License of AEM is super costly, not every organization can afford it. Once you have implemented AEM, it will be hard to get rid of it. Getting rid will mean another investment.
  • Like other products, AEM also releases new versions. Upgrades to new versions never happens smoothly. Means organization needs to spend more money to upgrade the servers.
  • You need a big infrastructure to deploy AEM server setup. Each setup needs at least 3 machines, one for author, one for publisher and one for dispatcher. This means spending more money on maintenance.
  • TouchUI is confusing sometimes for everyone i.e business, authors, developers.
Sujeet Sharma profile photo
  • The only weakness I can think of was the reporting in Beta mode. However since then there have been significant improvements and the reporting element runs beautifully.
  • Not sure if this is an issue anymore, however in the beginning they gave quicker support to their larger clients. That being said, today when I had a questions for support they got back to me within the hour.
Erika Meeske profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
Qualtrics9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Qualtrics8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Qualtrics10.0
Based on 11 answers
One point docked since waiting times occur occasionally and another point docked for the long time it takes for an email response.
Benjamin Sider profile photo

Online Training

No score
No answers yet
No answers on this topic
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
Like the total package better with Qualtrics.
Jason Gray profile photo

Return on Investment

  • We have a lot of work for AEM, it's very popular currently
  • Clients seem very happy with AEM, mostly when they are not assisting in development
  • Overall a lot of work has been won because of our AEM expertise
No photo available
  • Fast survey deployment in-house when we were rushing to meet some critical deadlines
Ben Lawder profile photo

Screenshots

Adobe Experience Manager

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details