What users are saying about
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Top Rated
285 Ratings
161 Ratings
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Score 7.9 out of 101

ServiceNow

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Top Rated
285 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is great for managing a collection of sites in a manner that ensures all the sites are on-brand (adheres to an organization's image guidelines) and that also ensures that each individual site is not too rigid; the content on each site can still be customized to appeal to the intended audience.
Tolulope Lawal profile photo

ServiceNow

Every aspect of the product was born, natively, in the cloud and it shows. Mostly it shines in direct comparison with other so-called cloud platforms that actually were either legacy client-server products or merely web-extensions of the same. From sales discussion through to GoLive! deployment, ServiceNow excels. Secure access, multi-function modules, unified data source, open access web services architecture, (pardon the phrasing but:) idiot-proofed configuration layer - dangerous coding is caught and prevented at several interpreted layers of execution. It is scalable and extensible.Additionally, I would be remiss to fail to mention that ServiceNow as a multi-domain platform install provides all the benefits mentioned in a virtually turn-key managed services platform product
Randall Hodgins profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.5
ServiceNow
Role-based user permissions
Adobe Experience Manager
8.5
ServiceNow

Platform & Infrastructure

Adobe Experience Manager
7.7
ServiceNow
API
Adobe Experience Manager
7.4
ServiceNow
Internationalization / multi-language
Adobe Experience Manager
8.1
ServiceNow

Web Content Creation

Adobe Experience Manager
6.9
ServiceNow
WYSIWYG editor
Adobe Experience Manager
7.6
ServiceNow
Code quality / cleanliness
Adobe Experience Manager
7.0
ServiceNow
Admin section
Adobe Experience Manager
7.6
ServiceNow
Page templates
Adobe Experience Manager
6.9
ServiceNow
Library of website themes
Adobe Experience Manager
5.3
ServiceNow
Mobile optimization / responsive design
Adobe Experience Manager
6.7
ServiceNow
Publishing workflow
Adobe Experience Manager
7.3
ServiceNow
Form generator
Adobe Experience Manager
6.6
ServiceNow

Web Content Management

Adobe Experience Manager
6.0
ServiceNow
Content taxonomy
Adobe Experience Manager
7.1
ServiceNow
SEO support
Adobe Experience Manager
6.2
ServiceNow
Bulk management
Adobe Experience Manager
6.3
ServiceNow
Availability / breadth of extensions
Adobe Experience Manager
5.4
ServiceNow
Community / comment management
Adobe Experience Manager
5.3
ServiceNow

Incident and problem management

Adobe Experience Manager
ServiceNow
8.5
Organize and prioritize service tickets
Adobe Experience Manager
ServiceNow
9.1
Expert directory
Adobe Experience Manager
ServiceNow
8.1
Service restoration
Adobe Experience Manager
ServiceNow
8.6
Self-service tools
Adobe Experience Manager
ServiceNow
8.6
Subscription-based notifications
Adobe Experience Manager
ServiceNow
8.3
ITSM collaboration and documentation
Adobe Experience Manager
ServiceNow
8.4
ITSM reports and dashboards
Adobe Experience Manager
ServiceNow
8.4

ITSM asset management

Adobe Experience Manager
ServiceNow
8.1
Configuration mangement
Adobe Experience Manager
ServiceNow
8.2
Asset management dashboard
Adobe Experience Manager
ServiceNow
8.2
Policy and contract enforcement
Adobe Experience Manager
ServiceNow
7.8

Change management

Adobe Experience Manager
ServiceNow
8.8
Change requests repository
Adobe Experience Manager
ServiceNow
9.1
Change calendar
Adobe Experience Manager
ServiceNow
8.6
Service-level management
Adobe Experience Manager
ServiceNow
8.8

Pros

Adobe Experience Manager

  • Give content editors an easy and intuitive interface to manage content. For example the WCM allows users to create and edit pages. The page editor allows the users to navigate the DAM and drag/drop images onto the page. Once done editing, they can submit the page into a workflow for manager review.
  • Give managers the tools to establish an editorial workflow to better control what is published. Managers can create custom workflows, often with out of the box components (there is a workflow editor) to allow them to control the review and publishing of content.
  • Based on Open Source so it is easier for developers to work with. There are at least 2 major OSS libraries out there, ACS Commons and WCM.IO.
  • Out of the box integrations with many other systems, especially the Adobe Marketing Cloud.
No photo available

ServiceNow

  • Incident Management is the obvious first choice. It arrives out of the box (OOB) fully able to meet the needs of an ITIL compliant/guided Service Desk. The relatively low amount of configuration (usually data and/or special use needs) required to get up and running in an enterprise means that you can immediately be productive with the product and begin identifying mission critical concerns that impede your business success. The #1 benefit, in my estimation, is that the product prevents issues from falling through the cracks. Clients will no longer fail to get resolution because their incidents get lost, passed over or simply forgotten.
  • Change Management, always a challenge, benefits from the task based nature of ServiceNow. When combined with the Configuration Management Database and the intrinsic Workflow Manager, ServiceNow provides an integrated set of tools to respond to IT change processes. When integration of Incident, problem and change are in place an enterprise has all it needs to identify concerns, investigate root cause, make critical changes or reparation expediently. The platform also provides for executive level (and deeper) reporting to identify trends of service improvement - or degradation.
  • Keep in mind that the tool does not necessarilly require a troop of developers to configure. Most configurations and behaviors require either no or a only a few simple javascript code lines to accomplish. Very often the stakeholders themselves can perform the module changes they need.
  • While the individual topic modules are excellent, they would be less effective were it not for the notification engine that permeates the entire platform. Keeping everyone on the same page is a snap. Customer facing communications are separate from internal facing communications. Messages are automated at configurable ticket state changes, at defined events in the system, on the fly in a task form... The methods are email - easily customized to be branded and even personalized by user or department, and SMS notifications.
Randall Hodgins profile photo

Cons

Adobe Experience Manager

  • Allow all vested parties to a project to be notified once any changes occur to a page
  • Allow for paid media campaign management
Nadia Sweeting, MS profile photo

ServiceNow

  • Complex reporting is an area that still needs improvement. It is not yet possible to obtain parameterized reporting. In truth, this is the only function of the platform that I would count down.
Randall Hodgins profile photo

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo

ServiceNow

ServiceNow 9.9
Based on 12 answers
Northcraft Analytics doesn't have a choice, we support the top 5 products in the market based on share.
Lee Cullom profile photo

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo

ServiceNow

ServiceNow 9.9
Based on 7 answers
I have used Service Now with two different companies and found in both instances that it was very easy to use and get comfortable with. I like the fact that it is web-based, providing an opportunity to use from home when needed. I also have used other forms of service delivery software and so far have found Service Now to be far and away the easiest to use
Paul Trupka profile photo

Reliability and Availability

Adobe Experience Manager

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

Adobe Experience Manager

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available

ServiceNow

ServiceNow 10.0
Based on 4 answers
Excellent Support and Fast Response.
No photo available

Online Training

Adobe Experience Manager

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Adobe Experience Manager

I would say that Adobe CQ and WordPress come in neck and neck. They both have easy to understand dashboards, and both require a knowledge of a specific programming language. If you are more comfortable with JSP and Java, Adobe CQ is right for you; if you are more of a PHP person, then WordPress may be a better choice. Adobe CQ, however, controls resources 10 times better than WordPress. Looking for an image or document is easier and more organized than WordPress
Cassie Lyn Dusute profile photo

ServiceNow

The question for an enterprise IT department today is... do I choose:- BMC Remedy ITSM - ServiceNow - BMC RemedyforceYour unique needs, implementation partner options and organizational DNA will drive the decision.
Lee Cullom profile photo

Scalability

Adobe Experience Manager

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

Adobe Experience Manager

  • It has had a good turnaround for us when doing pitch work
No photo available

ServiceNow

  • Reduced Average Handling Time for Incidents
  • Increased % of Incidents & Requests from Self-Service
  • Lower average change duration with orchestration
  • Higher recurring operational expenditures in comparison to traditional perpetual license model
  • Lower storage costs due to SaaS (does this offset subscription costs?)
  • Lower systems administration costs (does this offset subscription costs?)
  • Equal or higher application administration costs (People are still the most important factor in an implementation)
  • Lower database administration costs (does this offset subscription costs?)
  • Equal or higher upgrade costs
  • SaaS Vendor lock-in Potential
  • Higher % of Incidents resolved at the front-line with password reset automation via orchestration
Lee Cullom profile photo

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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