Top Rated
150 Ratings
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Score 7.9 out of 101
23 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Adobe Experience Manager

CQ is best suited for multi-site projects that require frequent updates or new pages spun up very quickly and with the same quality as the rest of your site. It's also a great fit if you have extensive media libraries: pictures, videos, etc. The Digital Asset Manager is very powerful and if it's coupled with a CDN, it can be itself a great solution for that particular purpose alone.Key questions to ask would be:- How comfortable will our authors be with this publishing platform? What are their needs and wants? Can CQ accommodate them?- How skilled is our development team to take a project like CQ? The best of CQ comes when is customized but it will come with a price. Time and talent will be necessary to tweak it to the right fit.- Do we have enough time and resources to allow our technical and non-technical stuff to learn? Can we afford all the oficial training levels?
Fernando Galeano profile photo

ServiceNow Governance, Risk, and Compliance

It is well suited when you already have ServiceNow installed in the environment. You can benefit from a budgetary perspective as there's no need to buy another tool that requires support, cost, etc. You can also benefit as there is easy integration with your asset library if you leverage for your CMDB, etc. It is less appropriate if there are adequate resources (people and money) and you want to quickly hit the ground running with a more enhanced, robust GRC platform. Other products would require less development as industry processes are delivered out of the box for systems that are truly GRC tools.
Nick Bettes, CRISC, MBA profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
ServiceNow Governance, Risk, and Compliance
Role-based user permissions
Adobe Experience Manager
8.2
ServiceNow Governance, Risk, and Compliance

Platform & Infrastructure

Adobe Experience Manager
7.6
ServiceNow Governance, Risk, and Compliance
API
Adobe Experience Manager
7.5
ServiceNow Governance, Risk, and Compliance
Internationalization / multi-language
Adobe Experience Manager
7.7
ServiceNow Governance, Risk, and Compliance

Web Content Creation

Adobe Experience Manager
7.0
ServiceNow Governance, Risk, and Compliance
WYSIWYG editor
Adobe Experience Manager
8.2
ServiceNow Governance, Risk, and Compliance
Code quality / cleanliness
Adobe Experience Manager
7.0
ServiceNow Governance, Risk, and Compliance
Admin section
Adobe Experience Manager
7.5
ServiceNow Governance, Risk, and Compliance
Page templates
Adobe Experience Manager
6.9
ServiceNow Governance, Risk, and Compliance
Library of website themes
Adobe Experience Manager
5.5
ServiceNow Governance, Risk, and Compliance
Mobile optimization / responsive design
Adobe Experience Manager
7.0
ServiceNow Governance, Risk, and Compliance
Publishing workflow
Adobe Experience Manager
8.0
ServiceNow Governance, Risk, and Compliance
Form generator
Adobe Experience Manager
6.3
ServiceNow Governance, Risk, and Compliance

Web Content Management

Adobe Experience Manager
6.1
ServiceNow Governance, Risk, and Compliance
Content taxonomy
Adobe Experience Manager
6.6
ServiceNow Governance, Risk, and Compliance
SEO support
Adobe Experience Manager
6.5
ServiceNow Governance, Risk, and Compliance
Bulk management
Adobe Experience Manager
6.1
ServiceNow Governance, Risk, and Compliance
Availability / breadth of extensions
Adobe Experience Manager
6.1
ServiceNow Governance, Risk, and Compliance
Community / comment management
Adobe Experience Manager
5.4
ServiceNow Governance, Risk, and Compliance

Governance, Risk & Compliance

Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
8.0
Common repository of GRC items
Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
10.0
Risk management
Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
6.0
Integration with Corporate Performance Management (CPM) systems
Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
7.0
GRC policy management
Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
8.0
Incident management
Adobe Experience Manager
ServiceNow Governance, Risk, and Compliance
9.0

Pros

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo
  • ServiceNow GRC is easily configurable. It does not require an extremely large team to support a decent size company.
  • While out of the box it does not deliver functionality offered by other GRC competitors, it can easily be designed. And by giving you the ability to design, you can make it fit your program with relative ease.
  • Cost benefit if ServiceNow is already leveraged within the environment. Deploying GRC capabilities comes at the cost of extra licenses.
Nick Bettes, CRISC, MBA profile photo

Cons

  • There is no easy way to change a template if it has been built a certain way. Sometimes it would be nice to have an option to add an extra item on the spot. Instead, you have to ask your IT team to create for you.
  • You can set up a staging site and a site to publish... but sometimes the 2 environments doesn't connect correctly, meaning some changes in the staging sites doesn't show of on the live site.
  • The quick publish button is dangerous and not that helpful: pages can be published with the "quick publish" option even if they are blocked... however, the purpose of a blocked page is to prevent it from publishing until you unblock it. Also, the "quick publish" option will publish your age and every other page connected to it! so be careful!!
Vanessa Suarez profile photo
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
No photo available
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I had no involvement in the selection process of Adobe Experience Manager, however, from a user experience point of view, I would recommend it over other CMS due to its ease of use, user friendliness, and clean appearance. You can look at the pages by listing, or by structure. This makes it so easy to find pages
Vanessa Suarez profile photo
This response would have been provided in previous responses. There are pro's and con's to selecting the tool. It stacks of very nicely when you have time to develop and deploy the right processes.
Nick Bettes, CRISC, MBA profile photo

Return on Investment

  • Increased employee efficiency - Once the components were created the content authors could knock out a ton of pages in one day.
  • Customer changes were easier to fix.
No photo available
  • It provided a polished look on our risk program that Excel and PPT could not provide.
  • Made it much easier to manage hundreds of risks at any given time.
  • Provided clear view of ownership of risks with risk impact, etc.
Nick Bettes, CRISC, MBA profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow Governance, Risk, and Compliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details