176 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 9 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Richard Perroset | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
Verint Digital Feedback Management (OpinionLab)
Role-based user permissions
Adobe Experience Manager
8.4
Verint Digital Feedback Management (OpinionLab)

Platform & Infrastructure

Adobe Experience Manager
8.0
Verint Digital Feedback Management (OpinionLab)
API
Adobe Experience Manager
7.8
Verint Digital Feedback Management (OpinionLab)
Internationalization / multi-language
Adobe Experience Manager
8.2
Verint Digital Feedback Management (OpinionLab)

Web Content Creation

Adobe Experience Manager
7.1
Verint Digital Feedback Management (OpinionLab)
WYSIWYG editor
Adobe Experience Manager
6.7
Verint Digital Feedback Management (OpinionLab)
Code quality / cleanliness
Adobe Experience Manager
6.9
Verint Digital Feedback Management (OpinionLab)
Admin section
Adobe Experience Manager
7.3
Verint Digital Feedback Management (OpinionLab)
Page templates
Adobe Experience Manager
7.4
Verint Digital Feedback Management (OpinionLab)
Library of website themes
Adobe Experience Manager
7.0
Verint Digital Feedback Management (OpinionLab)
Mobile optimization / responsive design
Adobe Experience Manager
7.3
Verint Digital Feedback Management (OpinionLab)
Publishing workflow
Adobe Experience Manager
7.3
Verint Digital Feedback Management (OpinionLab)
Form generator
Adobe Experience Manager
7.0
Verint Digital Feedback Management (OpinionLab)

Web Content Management

Adobe Experience Manager
6.8
Verint Digital Feedback Management (OpinionLab)
Content taxonomy
Adobe Experience Manager
7.8
Verint Digital Feedback Management (OpinionLab)
SEO support
Adobe Experience Manager
6.3
Verint Digital Feedback Management (OpinionLab)
Bulk management
Adobe Experience Manager
6.8
Verint Digital Feedback Management (OpinionLab)
Availability / breadth of extensions
Adobe Experience Manager
6.4
Verint Digital Feedback Management (OpinionLab)
Community / comment management
Adobe Experience Manager
6.8
Verint Digital Feedback Management (OpinionLab)

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
Dieter Davis | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • Add a multi user dashboard.
Alex Corzo | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

Verint Digital Feedback Management (OpinionLab) 8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

No score
No answers yet
No answers on this topic

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
Richard Perroset | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Dieter Davis | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Digital Feedback Management (OpinionLab)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
Verint Digital Feedback Management (OpinionLab)
9.0

Likelihood to Renew

Adobe Experience Manager
9.0
Verint Digital Feedback Management (OpinionLab)
8.0

Usability

Adobe Experience Manager
10.0
Verint Digital Feedback Management (OpinionLab)

Support Rating

Adobe Experience Manager
9.0
Verint Digital Feedback Management (OpinionLab)

Implementation Rating

Adobe Experience Manager
8.7
Verint Digital Feedback Management (OpinionLab)

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