2 Ratings
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Score 7 out of 100
14 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Adobe Experience Platform

The Adobe Experience Platform is well suited for companies that are maturing or have matured in their digital offerings and are looking for very sophisticated tools to elevate to the next level. It's also for well resourced teams, both financially and head count to take advantage of the deep functionality and integrations.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
Anonymous | TrustRadius Reviewer

Pros

Adobe Experience Platform

  • Integrated products for a holistic multi-channel marketing platform
  • Customization at it's finest. Very granular in it's settings, permissions, and functionality
  • Sophisticated products that are very powerful
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Platform

  • You need to be well trained and resourced to use the product
  • Features and integration work but often times you need to pay Adobe consultants for help
  • Not transparent in their pricing per customer
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Platform

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
Anonymous | TrustRadius Reviewer

Usability

Adobe Experience Platform

Adobe Experience Platform 7.0
Based on 1 answer
Overall I really like the Adobe Experience Cloud after a couple years of figuring out various tools. They are extremely powerful. The time commitment to learn them is high since it's not a tool you can easily begin using without much training.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Experience Platform

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
Anonymous | TrustRadius Reviewer

Performance

Adobe Experience Platform

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Experience Platform

Adobe Experience Platform 8.0
Based on 1 answer
Adobe has support at all levels and for each product but beyond tool questions you'll often be told they can help but it requires some paid consulting hours. So you either hire Adobe consultants or find 3rd part consultants who know their products well.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.6
Based on 14 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Anonymous | TrustRadius Reviewer

Online Training

Adobe Experience Platform

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Experience Platform

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Platform

In most cases we have found Adobe products to be harder to use but offer a lot more capabilities. In some cases Adobe products are missing key, basic functions. Adobe does offer a more holistic toolset rather than buying pieces of the puzzle and having to integrate on your own but that results in paying for a higher price tag.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Experience Platform

  • The platform has allowed us to mature into digital spaces we couldn't otherwise have experienced
  • Contract pricing went up yearly on some products by 200%
  • We were able to consolidate email tools to save on yearly contract expenses
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Experience Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Customer Data Cloud (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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