What users are saying about

Adobe Sign

99 Ratings

Adobe LiveCycle ES4

20 Ratings
Score 7 out of 101

Adobe Sign

99 Ratings
Score 8 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

We use PDF forms for our submissions to the USPTO as well as for obtaining signature documents. With LiveCycle, I can update forms, save them, load them into my docketing database, and have them pre-populated with data. This process ensures continuity, less chance for error, and the ability to save the paralegals time when it comes to preparing filings.
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Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Pros

  • It enables me to quickly update and distribute forms that have been changed.
  • The layout features help ensure that the forms look professional.
  • The ability to preview what the final form will look like and how it will work, while still editing, is extremely helpful.
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  • Incredibly easy to upload routine documents stored in account library or upload a brand new, customized document.
  • Website provides clear instructions for reader use. Also very easy to guide new users through signing documents.
  • EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp.
  • Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline.
  • Provides return receipt to the signer of the document once completed.
Alaina Jones profile photo

Cons

  • Biggest issue is the user friendliness for the designer. It is hard to get elements to do what you want if you are adding any sort of design to your form. In my case I make flyers which require not only the form fills, but also other elements like pictures and background design elements.
  • The import from PSD or AI function does not work properly most of the time. If you create a document with lots of visual elements, your best bet is to convert as much of that as possible to a rasterized image and then popping that in as the background rather than trying to import elements. They come out very wonky, colors are lost in conversion, and the layout doesn't come over.
Ruby Javaid profile photo
  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
Scott Evans profile photo

Likelihood to Renew

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Adobe Sign10.0
Based on 24 answers
The effectiveness of an individual link for every deal we market has provided us with the ease and efficiency of improved quality control and client satisfaction. Although there are items we would like to see worked on, such as multi-signing, multi-recipients, and maintenance, we are extremely satisfied with the quality and service Echosign has provided to us. Gold star!
Jessie Mead profile photo

Usability

No score
No answers yet
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Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo

Reliability and Availability

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Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
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Performance

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Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
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Support

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Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
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Online Training

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Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

Implementation

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Adobe Sign8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
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Alternatives Considered

Because LiveCycle comes with the Adobe Suite, I've never really looked outside of it because it was something I already had access to.
Ruby Javaid profile photo
None, actually. We didn't evaluate other options because we've been very happy with Adobe Sign and it was included in our Adobe package.
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Return on Investment

  • Having LiveCycle enables me to offer more products in my lineup, so that is always a good thing. Most clients like the idea of being able to purchase a template and then making changes themselves, so I've had quite a few sales here. However it's not really something that will make me rich overnight or anything. It's just a tool that enables me to have different products.
  • If they could figure out a way to improve the limitations in terms of design capability in the form creation process, I could probably leverage this software a lot better since I would use it more.
Ruby Javaid profile photo
  • Very positive impact; the ease of having clients sign contracts online instead of having them print a contract out, sign it and scan it again to email it. The latter usually takes longer and clients sometime procrastinate with that a lot more. In short; I receive signed contracts back a lot faster with Adobe Sign
  • It comes with the Adobe Suite, so I don't have to purchase yet another software solution. Obviously that is a plus on expense and just overal ease.
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Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details