What users are saying about

Adobe LiveCycle ES4

20 Ratings
Score 7 out of 101

Aurea CX Platform

8 Ratings
Score 5.7 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

We use PDF forms for our submissions to the USPTO as well as for obtaining signature documents. With LiveCycle, I can update forms, save them, load them into my docketing database, and have them pre-populated with data. This process ensures continuity, less chance for error, and the ability to save the paralegals time when it comes to preparing filings.
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Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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Feature Rating Comparison

Reporting & Analytics

Adobe LiveCycle ES4
Aurea CX Platform
5.3
Dashboards
Adobe LiveCycle ES4
Aurea CX Platform
6.0
Standard reports
Adobe LiveCycle ES4
Aurea CX Platform
6.0
Custom reports
Adobe LiveCycle ES4
Aurea CX Platform
4.0

Process Engine

Adobe LiveCycle ES4
Aurea CX Platform
5.8
Process designer
Adobe LiveCycle ES4
Aurea CX Platform
6.0
Process simulation
Adobe LiveCycle ES4
Aurea CX Platform
7.0
Business rules engine
Adobe LiveCycle ES4
Aurea CX Platform
5.0
SOA support
Adobe LiveCycle ES4
Aurea CX Platform
5.0
Process player
Adobe LiveCycle ES4
Aurea CX Platform
7.0
Model execution
Adobe LiveCycle ES4
Aurea CX Platform
5.0

Collaboration

Adobe LiveCycle ES4
Aurea CX Platform
4.0
Social collaboration tools
Adobe LiveCycle ES4
Aurea CX Platform
4.0

Content Management Capabilties

Adobe LiveCycle ES4
Aurea CX Platform
4.0
Content management
Adobe LiveCycle ES4
Aurea CX Platform
4.0

Pros

  • Ease of use for end users - the forms made from LiveCycle work flawlessly
  • Adding sections dedicated to pictures or other elements - there is some room for design here
  • Variety of choices for types of input to be added to each form and many options for configuring each of them
  • Works REALLY well for forms that just require text information to be filled in
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  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
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Cons

  • There are so many bells and whistles it can be intimidating.
  • It is not a product you just pick up and use, there is some training needed.
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  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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Alternatives Considered

Because LiveCycle comes with the Adobe Suite, I've never really looked outside of it because it was something I already had access to.
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Return on Investment

  • Having LiveCycle enables me to offer more products in my lineup, so that is always a good thing. Most clients like the idea of being able to purchase a template and then making changes themselves, so I've had quite a few sales here. However it's not really something that will make me rich overnight or anything. It's just a tool that enables me to have different products.
  • If they could figure out a way to improve the limitations in terms of design capability in the form creation process, I could probably leverage this software a lot better since I would use it more.
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  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Aurea CX Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details