What users are saying about

DocuSign

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295 Ratings
24 Ratings
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Score 6.9 out of 101

DocuSign

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295 Ratings
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Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Adobe LiveCycle ES4

We use PDF forms for our submissions to the USPTO as well as for obtaining signature documents. With LiveCycle, I can update forms, save them, load them into my docketing database, and have them pre-populated with data. This process ensures continuity, less chance for error, and the ability to save the paralegals time when it comes to preparing filings.
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DocuSign

Very well suited for small to large scale signature sharing between multiple parties. We use this for our closings of large-scale private equity mergers and acquisitions and all sides appreciate the efficiency and ease of use that is so typical to DocuSign's products -- truly the leader in the eSignature industry.
Olivia Crellin profile photo

Pros

  • It enables me to quickly update and distribute forms that have been changed.
  • The layout features help ensure that the forms look professional.
  • The ability to preview what the final form will look like and how it will work, while still editing, is extremely helpful.
No photo available
  • Easy to navigate.
  • Available on all devices.
  • Trustworthy.
  • Multiple signatories.
Lark Ismail profile photo

Cons

  • Biggest issue is the user friendliness for the designer. It is hard to get elements to do what you want if you are adding any sort of design to your form. In my case I make flyers which require not only the form fills, but also other elements like pictures and background design elements.
  • The import from PSD or AI function does not work properly most of the time. If you create a document with lots of visual elements, your best bet is to convert as much of that as possible to a rasterized image and then popping that in as the background rather than trying to import elements. They come out very wonky, colors are lost in conversion, and the layout doesn't come over.
Ruby Javaid profile photo
  • It would be helpful if DocuSign plugged into different software that we use internally.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
DocuSign8.6
Based on 9 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD profile photo

Usability

No score
No answers yet
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DocuSign9.9
Based on 5 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
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Support

No score
No answers yet
No answers on this topic
DocuSign10.0
Based on 6 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer profile photo

Implementation

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No answers yet
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DocuSign10.0
Based on 3 answers
DocuSign is easy to use and implement across a broad range of computer literacy levels. It was very easy to mirror our existing paper process in an electronic form using DocuSign's software.
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Alternatives Considered

Because LiveCycle comes with the Adobe Suite, I've never really looked outside of it because it was something I already had access to.
Ruby Javaid profile photo
As DocuSign is the industry leader and our IT, Legal and Finance teams had all leveraged it previously we did not evaluate other tools. I highly recommend DocSign
No photo available

Return on Investment

  • Having LiveCycle enables me to offer more products in my lineup, so that is always a good thing. Most clients like the idea of being able to purchase a template and then making changes themselves, so I've had quite a few sales here. However it's not really something that will make me rich overnight or anything. It's just a tool that enables me to have different products.
  • If they could figure out a way to improve the limitations in terms of design capability in the form creation process, I could probably leverage this software a lot better since I would use it more.
Ruby Javaid profile photo
  • Removing most manual processes for sending contracts
  • Clear accountability for capturing signatures and keeping data in folders - if an employee who sent the document is no longer with us, we can still retrieve the document(s) they sent
  • Understanding where the document stands in the signature procurement process (signatures remaining, who has viewed, who has signed)
Laura McDonough, PMP profile photo

Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DocuSign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details