What users are saying about

DocuSign

249 Ratings

Adobe LiveCycle ES4

20 Ratings
Score 7 out of 101

DocuSign

249 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

If you are creating forms that you might normally create in Excel, this is an excellent upgrade. PDFs are easy to use and relatively easy to create.

If you are designing a template for any sort of creative piece, LiveCycle is frustrating to use, but it can be done. It'll just require you to have patience and work around the limitations.
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DocuSign

DocuSign is the industry leader in digital signature authorization. It scales well with growing organizations and helps your team members spend more time executing on their core job vs. pushing paper. I highly recommend it
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Pros

  • Ease of use for end users - the forms made from LiveCycle work flawlessly
  • Adding sections dedicated to pictures or other elements - there is some room for design here
  • Variety of choices for types of input to be added to each form and many options for configuring each of them
  • Works REALLY well for forms that just require text information to be filled in
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  • Simple, easy to use interface.
  • Integrates well with other tools/platforms.
  • Fast and convenient.
  • Works on the go on mobile devices.
  • Responsive produce development team.
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Cons

  • Biggest issue is the user friendliness for the designer. It is hard to get elements to do what you want if you are adding any sort of design to your form. In my case I make flyers which require not only the form fills, but also other elements like pictures and background design elements.
  • The import from PSD or AI function does not work properly most of the time. If you create a document with lots of visual elements, your best bet is to convert as much of that as possible to a rasterized image and then popping that in as the background rather than trying to import elements. They come out very wonky, colors are lost in conversion, and the layout doesn't come over.
Ruby Javaid profile photo
  • I have zero complaints personally with DocuSign and have had zero issues with using the program as is.
Justin Lewis profile photo

Likelihood to Renew

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No answers on this topic
DocuSign8.6
Based on 9 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD profile photo

Usability

No score
No answers yet
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DocuSign9.8
Based on 5 answers
DocuSign is a very easy to use tool. End Users were able to quickly understand how to generate envelopes and send to the necessary signers.
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Support

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No answers yet
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DocuSign9.9
Based on 6 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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Implementation

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DocuSign10.0
Based on 3 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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Alternatives Considered

I have only ever used LiveCycle for our PDF form creation. I am not sure what other options there are, but we have never needed to look into anything else as LiveCycle works for us.
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DocuSign offers a mix of being fairly well known and along with offering an extensive toolkit and many options. While in most cases I am more than willing to use the smaller, more agile, contender's product. In the legal space, there is some comfort that is derived from a well established/known entity.
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Return on Investment

  • LiveCycle has ensured that we are able to get a lot done, with little manpower.
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  • Based on my sales numbers and income generation, DocuSign has significantly improved how I work with clients quickly to complete and close business.
  • I have also lost business to clients due to the fact that DocuSign is too technical and official. Sometimes clients just will not do the necessary steps no matter what is needed to get to the finish line and DocuSign becomes the pain point. More than likely, these clients would not complete any type of agreement anyway.
  • Signing an agreement on the fly while at a baseball game or on the beach works really well with the mobile app.
Andrew J. Wright profile photo

Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DocuSign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details