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Score 7.1 out of 101
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Score 8.7 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

If you are creating forms that you might normally create in Excel, this is an excellent upgrade. PDFs are easy to use and relatively easy to create.

If you are designing a template for any sort of creative piece, LiveCycle is frustrating to use, but it can be done. It'll just require you to have patience and work around the limitations.
Ruby Javaid profile photo

IT Glue

IT Glue out of the box has all the basic tools to document a client environment and the customizable flexible assets mean your documentation and relationship mapping options are limitless. However, getting ITG set up in your organization requires a significant amount of time and effort and a culture shift to be sure that the data remains current. Everyone needs 100% buy-in for it to work, otherwise, they will stop trusting the data and stop using the product.
Jennifer Henney profile photo

Pros

  • Ease of use for end users - the forms made from LiveCycle work flawlessly
  • Adding sections dedicated to pictures or other elements - there is some room for design here
  • Variety of choices for types of input to be added to each form and many options for configuring each of them
  • Works REALLY well for forms that just require text information to be filled in
Ruby Javaid profile photo
  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney profile photo

Cons

  • There are so many bells and whistles it can be intimidating.
  • It is not a product you just pick up and use, there is some training needed.
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  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan profile photo

Alternatives Considered

Because LiveCycle comes with the Adobe Suite, I've never really looked outside of it because it was something I already had access to.
Ruby Javaid profile photo
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen profile photo

Return on Investment

  • LiveCycle has ensured that we are able to get a lot done, with little manpower.
No photo available
  • Our help desk's mission is to provide quick and satisfactory support; having IT Glue to assist our techs store and access data has been fantastic.
  • Having a place where we document client and setup systems/templates has been a big plus using IT Glue, and we have definitely felt value in the investment.
  • One negative feedback from our techs: knowing they have referenced or even created knowledge base articles, but due to keyword search functionality lacking, they may have a hard time finding it again.
Ian Hansen profile photo

Screenshots

Adobe LiveCycle ES4

Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe LiveCycle ES4 Editions & Modules
Adobe LiveCycle ES4
Additional Pricing Details

IT Glue

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495
IT Glue Editions & Modules
IT Glue
Edition
Basic
$191
Select
$291
Enterprise
$391
1. per user
Additional Pricing Details