If you want to teach your team or students how to program and learn programming languages, you would not want to utilize Phone Gap software. The Phone Gap software creates an easy fix to avoid learning every programming language for mobile devices. This creates a learning curve for some programmers because they no longer need to learn every language to be successful. However, for personal growth, this could pose an issue if programmers need to change jobs and are only capable of programming in web languages and then translate them using Phone Gap. Adobe Phone Gap works wonderfully for what our company uses it for. We use it because we have app launch deadlines and our programmers are invested in the company; therefore, they are aware that output is our goal, not actually learning the various languages, but more making sure the client is happy
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
I would like to see the ability to write mobile applications using SWIFT and then use Phone Gap software or plug-ins to be able to transfer the iOS language into the Android language or to Java, CSS and HTML.
We've experienced errors when transferring from one language to another. We worked on solving the issue and then had to simply adjust the native language and functionality for it to work.
I have a team of graphic designers who would be able to like to assist in building of the apps but they are very limited, so perhaps adding functionality like a wix or weebly where there are options given that can drag and drop so marketing teams can support development.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
We have not found competitors to Adobe Phone Gap that allows us to be able to code and transfer into alternative languages. The only alternative is to write in the languages required by apple and google in order to launch our apps on their devices and in their app stores. Using Phone Gap removes the learning curve of needing to write in each individual language and therefore would beat the competition because from what we have found and been recommended, there is no alternative to Adobe Phone Gap that is worth pursuing
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
