What users are saying about
148 Ratings
2 Ratings
148 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 2 out of 100

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers | TrustRadius Reviewer

AssureSign

I am a freelance photographer and need to have contracts signed often. AssureSign seems to be created for large businesses, law firms, etc. It is not for the small business owner because it is costly. My colleagues are also small business owners. Therefore, I would not be able to recommend AssureSign to them. It might be a great solution to large companies.
Mike Calabro | TrustRadius Reviewer

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

AssureSign

  • Makes document signing much easier to do as opposed to the old fashioned way of signing a paper doc and mailing it back.
  • You don't have to sign up for AssureSign to sign a contract.
Mike Calabro | TrustRadius Reviewer

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

AssureSign

  • It is way too expensive for a small business to use.
  • I can't figure out how to find a contract I signed on their website. I think that if you don't save a copy to your own computer, you lose it.
Mike Calabro | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 25 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 6 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 4 answers
It is pretty fast to upload a document and get it out the door.
Anonymous | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Support Rating

Adobe Sign

Adobe Sign 7.9
Based on 25 answers
The 1 Level support is very poor, the response time after initial contact in most of the cases is very poor. Support engineers do not have a good knowledge of anything else except their topic. For example, you need to talk maybe to two support engineers if you have a question with the Admin Console or the user interface, a third one for making workflows or another one for actual setup.
Dieter Hovorka | TrustRadius Reviewer

AssureSign

AssureSign 5.0
Based on 1 answer
I have never used their support.
Mike Calabro | TrustRadius Reviewer

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 8.0
Based on 10 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

AssureSign

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
Anonymous | TrustRadius Reviewer

AssureSign

I have tried out a few different e-Signature apps. As far as the user end goes, I like DocuSign because it is easy for me to login onto their website and find all of the contracts that I have signed in the past. I use HelloSign when I want to send my contracts to my customers because you can send out up to 3 contracts a month for free. I also tried rightsignature, which I like because it integrates with Freshbooks easily. You only get five signatures for free. After that, you have to pay.
Mike Calabro | TrustRadius Reviewer

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

AssureSign

  • It saves me time by not having to print out and manually sign contracts, scan them, and then email it back.
Mike Calabro | TrustRadius Reviewer

Screenshots

Adobe Sign

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Sign Editions & Modules

Additional Pricing Details

AssureSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

AssureSign Editions & Modules

On-premise Edition
On-PremisesCall for pricing
    SaaS Edition
    Business$301
    EnterpriseCall for pricing1
    Professional$351
    **Per Envelope Pricing Also Available**$12
    1. per seat
    2. per envelope
    Additional Pricing Details
    Per envelope pricing is also available for all plans – Call for pricing. Each seat allows 400 envelopes per seat, per year, minimums may apply.

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