What users are saying about
127 Ratings
127 Ratings
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Score 8.2 out of 101
27 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Citrix RightSignature

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
No photo available

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
No photo available

Citrix RightSignature

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
Michael Sypes profile photo

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones profile photo

Citrix RightSignature

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
No photo available

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs profile photo

Citrix RightSignature

Citrix RightSignature 8.3
Based on 3 answers
As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
Scud Lim profile photo

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available

Citrix RightSignature

Citrix RightSignature 8.1
Based on 3 answers
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Michael Sypes profile photo

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available

Citrix RightSignature

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
It is pretty fast to upload a document and get it out the door.
No photo available

Citrix RightSignature

No score
No answers yet
No answers on this topic

Support

Adobe Sign

Adobe Sign 7.0
Based on 8 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo

Citrix RightSignature

Citrix RightSignature 7.0
Based on 4 answers
I have never had to use the RightSignature support so it would be unfair to give them anything less than a 10. The software has worked for me in the two years I have used it that it never became necessary for me to contact their support team for anything.
Christopher Frometa profile photo

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

Citrix RightSignature

No score
No answers yet
No answers on this topic

Implementation

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead profile photo

Citrix RightSignature

Citrix RightSignature 9.0
Based on 2 answers
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Michael Sypes profile photo

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available

Citrix RightSignature

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
Patricia-Lynn Evans profile photo

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young profile photo

Citrix RightSignature

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
Paige Allar profile photo

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix RightSignature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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