What users are saying about

Adobe Sign<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

100 Ratings

eSign Genie

3 Ratings

Adobe Sign<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

100 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

eSign Genie

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.6 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

eSign Genie

They let you do one-off signings if you want to test it, but I've used all the signing services and this is by far my favorite. I think it's great for all size companies looking to streamline the contract process and a huge time saver. I'd highly recommend to friends and colleagues
David Keller profile photo

Pros

  • Adobe EchoSign enables us to quickly and easily reach our client base of over 5,000 independent contractors across the country. Because our clients are located all across the United States it would be an inefficient use of time and resources to maintain their agreements and service contracts any other way than EchoSign. I am the admin for our EchoSign account with six subgroups that I manage a variety of documents for. I am easily able to locate a document, find its current status and see all who have shared it. This makes managing a large amount of documents very simple.
  • EchoSign is very user friendly in that every tab is easily recognizable as to its functionality and use. Being the one that trains our company on how to use and maximize EchoSign it is very easy for new employees to grasp because of how user friendly it is.
  • Getting a document uploaded into EchoSign and available for immediate use is very simple. I utilize Adobe Acrobat X Pro to create all the custom fields and the overall look of the document and then simply add the document to my EchoSign library with the appropriate signature fields.
  • Adobe EchoSign makes signing and filling out our contracts/agreements a simply process for the client. EchoSign walks clients through each field on a document in which information is required.
Michael Young profile photo
  • The ability to drag and drop boxes on the document and then select who needs to sign them is very easy.
  • Automatic follow-ups and reminders to send documents
  • Easy to download documents and upload/delete them
  • Super simple to use and learn
David Keller profile photo

Cons

  • The auto-field detection is not perfect, and it sometimes takes longer to fix the guesses made by the system versus doing it manually from scratch.
  • If I make an error when preparing a document for signature and want to go back, it's quite difficult in the current interface.
  • It would be handy to have a final confirmation screen that lists the name of the parties to whom a document is being sent for signature, the name of the document, and the order of signing. This would help me be 100% sure that I am sending the right document to the right people. (We all make mistakes!)
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  • I don't think it has mobile signing functions like some of their competitors do, but I could be wrong
  • They could update the look of the portal
  • They could update the speed of the site, it does seem consistently a bit slower than other sites
David Keller profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
This would be a 9 or 10 except towards the end of 2012, there were several outages, one that was significant. EchoSign has taken steps to rectify this but they really should have handled both the outage and the subsequent communication better
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No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
Some of the pdf editing features (adding signature lines) can be a little tricky to learn
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No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
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No score
No answers yet
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
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No score
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Support

Adobe Sign8.0
Based on 6 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

They are about as good, but Adobe Sign comes with the Adobe Suite, which I use as a Web Designer/ Developer, as a result, I don't have to get yet another solution, and the Adobe Suite becomes a whole lot more valuable.
No photo available
They all basically do the same thing. In terms of small business needs, I like eSign Genie the best, but I can't speak to their mobile capabilities. I do know HelloSign is great for mobile signing. I really like simplicity and the ability to automate processes, and this can be easily achieved with eSign Genie.
David Keller profile photo

Return on Investment

  • Positive impact in huge time savings.
No photo available
  • Saved me money on printer ink, paper and printer maintenance costs
  • Saved me time because I no longer have to print, sign and scan again
  • I can sign documents on the go
David Keller profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eSign Genie

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details