What users are saying about
102 Ratings
1 Ratings
102 Ratings
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Score 7.8 out of 101
1 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Adobe Sign

EchoSign has been extremely easy to work with. Once a primary account has been created with a company, it is very easy to create sub accounts that can be used per team. This is essential for our company, which has teams that deal with unique documents that require absolute privacy between the administrator and our customer. The EchoSign website is easy to maneuver and provides great tutorials and how-to guides. So long as the signature requirement for the particular document allows for an electronic signature as opposed to a wet signature, EchoSign is an efficient tool to utilize
Alaina Jones profile photo

Inkdit

Inkdit is great for businesses of all sizes
Thomas Clapp profile photo

Pros

  • Incredibly easy to upload routine documents stored in account library or upload a brand new, customized document.
  • Website provides clear instructions for reader use. Also very easy to guide new users through signing documents.
  • EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp.
  • Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline.
  • Provides return receipt to the signer of the document once completed.
Alaina Jones profile photo
  • I was able to get a signature on a contract rapidly.
Thomas Clapp profile photo

Cons

  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
Scott Evans profile photo
  • I have no complaints.
Thomas Clapp profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
Don't fix what isn't broken. Echosign works fantastic for the organization therefore continued use is obvious and key to keeping everything running smoothly.
No photo available
Inkdit9.1
Based on 1 answer
I get full use of the platform and because of my volume of usage it's no cost to me
Thomas Clapp profile photo

Usability

Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

They are about as good, but Adobe Sign comes with the Adobe Suite, which I use as a Web Designer/ Developer, as a result, I don't have to get yet another solution, and the Adobe Suite becomes a whole lot more valuable.
No photo available
I signed up for a free trial on Docusign. It was much more complex than Inkdit
Thomas Clapp profile photo

Return on Investment

  • Positive impact in huge time savings.
No photo available
  • Less stress about getting documents signed.
Thomas Clapp profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Inkdit

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details