What users are saying about

Adobe Sign

99 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

KeepSolid Sign

2 Ratings
Score 8 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

KeepSolid Sign

  • If you need a way to send contracts from a template, this is a great system to use.
  • If you have a boilerplate for a rental agreement, again a great system to use.
  • This is a good program for anyone that has a lot of repeat deals of a similar nature and needs to repeatedly send out contracts or arrangements with clients.
Tim Mack profile photo

Pros

  • The product is simple to use but has the depth to cover a large variety of requirements.
  • It has greatly improved our client retention rate.
  • It has Improved our turnaround time for cases.
  • It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
  • It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.
Scott Evans profile photo
  • The interface is well laid out, making it easy to navigate.
  • I enjoy the template system as it allows us to faster send out contracts.
  • The ability to keep a database of clients so that we can faster send future contracts is great as well.
Tim Mack profile photo

Cons

  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
Scott Evans profile photo
  • I would like to see a way to have a waver that I can just have an overall generic link to, this way new guests at the circus school, just needs to go to one URL, fill in a waiver, and it will save it for them. *** this can remove the step of me having to enter their name and send it to them and save me time.
  • It was not very clear at first how to send contracts.
  • It was not very clear at first, how to edit and change contracts on line.
Tim Mack profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
The effectiveness of an individual link for every deal we market has provided us with the ease and efficiency of improved quality control and client satisfaction. Although there are items we would like to see worked on, such as multi-signing, multi-recipients, and maintenance, we are extremely satisfied with the quality and service Echosign has provided to us. Gold star!
Jessie Mead profile photo
No score
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Usability

Adobe Sign9.2
Based on 8 answers
I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.
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Reliability and Availability

Adobe Sign8.4
Based on 3 answers
Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
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Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
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Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
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Implementation

Adobe Sign8.0
Based on 5 answers
Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that
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Alternatives Considered

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available
I started with DocuSign, however I was not in love with their services. Its a good platform, however the price and value for me was better with Keep Solid Signed. Besides the above, I use google docs at times. This is another great value, but as far as legal issues are concerned, their is no legal binding way to use them
Tim Mack profile photo

Return on Investment

  • We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing.
  • Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system.
  • Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.
Jessie Mead profile photo
  • Helped to save time on back end paper work.
  • Easy place to come and reference past contracts.
  • Easy to send clients for them to see past contracts.
Tim Mack profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

KeepSolid Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details