What users are saying about
112 Ratings
2 Ratings
112 Ratings
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Score 8 out of 101
2 Ratings
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Score 7 out of 101

Likelihood to Recommend

Adobe Sign

EchoSign has been extremely easy to work with. Once a primary account has been created with a company, it is very easy to create sub accounts that can be used per team. This is essential for our company, which has teams that deal with unique documents that require absolute privacy between the administrator and our customer. The EchoSign website is easy to maneuver and provides great tutorials and how-to guides. So long as the signature requirement for the particular document allows for an electronic signature as opposed to a wet signature, EchoSign is an efficient tool to utilize
Alaina Jones profile photo

Legalesign

Legalesign is well-suited for sending out documents to be signed, especially if multiple signatures are needed. Our sales team has had a lot of success utilizing Legalesign when sending contracts to potential clients. Additionally, it's a great option for organizations wanting to send out official offer letters to be signed. Legalesign is not well suited if you're looking for a long-term storage system for documents. I would recommend downloading your documents once they're signed and storing them within a secure system of your own.
Erin Holm profile photo

Pros

Adobe Sign

  • The product is simple to use but has the depth to cover a large variety of requirements.
  • It has greatly improved our client retention rate.
  • It has Improved our turnaround time for cases.
  • It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
  • It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.
Scott Evans profile photo

Legalesign

  • Legalesign is very easy to use - uploading documents is simple. You just click where you want the signature box to go and can add the signer's information. Adding multiple signatures is also quite easy.
  • Once documents are sent, you receive live updates when the recipient opens docs, reviews, signs, etc. This is helpful when they are time sensitive.
  • Documents are stored within the system and can be accessed/downloaded at a later time.
  • I appreciate the simplicity of the design - it's not overly flashy, like other platforms.
Erin Holm profile photo

Cons

Adobe Sign

  • Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward.
  • We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer.
  • Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.
Jessie Mead profile photo

Legalesign

  • Archives - after a certain amount of time, documents are archived. It's difficult to determine when this happens. If you need to access an archived item, Legalesign says it will take 'several hours' to retrieve the document. I've waited up to 12 hours for a document to be pulled. This is inconveniently and a bit odd.
  • The dashboard can be confusing - there is a timeline with your 'recent' documents, but I've never been able to determine how it shows documents. They're always out of order and some new, some old. It can be confusing.
  • Overall, I've had issues with the internal timeline of this software. There are dropdown menus for choosing the dates of the documents you want to see (7 days, 30 days, last month, etc.), but I'm often missing documents and have to perform several searches for them. Other members of the team have had this issue, as well.
  • Like the archive issue mentioned previously, there have been times when the platform has moved very slowly. Documents will often take time to load, even if they're just a 2-page Word document. This does not appear to be a connectivity issue.
  • The dashboard itself can just be a bit confusing. There is a lot of information available, but the algorithm that determines what is displayed is strange, and it's hard to determine what you're seeing/why you're seeing it. There are settings you can play with, which has been helpful.
  • Although it hasn't happened often, I have had candidates/new employees not recognize an email coming via Legalesign. Document emails look a bit like spam, so I've had candidates ignore them. As far as I know, these are not customizable. I ensure recipients know the email is coming.
Erin Holm profile photo

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
The main reason that we may not is because several of our franchisees use Android tablets in the field and there is no Echosign app currently. If we didn't have this factor it would be a no brainer to resign.
Jason Kwicien profile photo

Legalesign

No score
No answers yet
No answers on this topic

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
Some of the pdf editing features (adding signature lines) can be a little tricky to learn
No photo available

Legalesign

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available

Legalesign

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available

Legalesign

No score
No answers yet
No answers on this topic

Support

Adobe Sign

Adobe Sign 8.0
Based on 6 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo

Legalesign

No score
No answers yet
No answers on this topic

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

Legalesign

No score
No answers yet
No answers on this topic

Implementation

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
No photo available

Legalesign

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Adobe Sign and DocuSign are very similar in use; however, in comparison, the navigation of the Adobe app and integration are much easier for marketing and design professionals because it is still very close to the format and structure of other Adobe products. Industry standard is the ADOBE PDF Acrobat platform and Creative Suite platforms, both by Adobe. Adding Adobe Sign creates a much stronger ecosystem of products and an easier one for users that are already comfortable with Adobe applications.
Christopher Power profile photo

Legalesign

Legalesign is our preferred method of signing/sending documents. It's easy to use and saves a lot of headaches when it comes to getting signatures on contracts/offer letters/documents. Additionally, we've found it to be cheaper than other similar platforms, even for multiple licenses. There are certainly areas for improvement (archive efficiency, dashboard set up, etc.), but we do not foresee our organization moving away from Legalesign any time soon
Erin Holm profile photo

Return on Investment

Adobe Sign

  • Positive impact in huge time savings.
No photo available

Legalesign

  • Legalesign has had a positive impact on our ability to sign new employees. It's fast and easy - which is essential when hiring top talent.
  • The only negative impact would be the slow pace we've experienced when trying to pull previous documents. However, we do not use this platform as our only storage option, so this issue does not arise often.
  • Legalesign allows for the seamless transfer of information with prospects, which has a large impact on our ROI. Having a system like this makes getting signatures from new clients quick - essentially for a busy sales team!
Erin Holm profile photo

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Legalesign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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