What users are saying about

Adobe Sign

99 Ratings

Legalesign

1 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

Legalesign

1 Ratings
Score 7 out of 101

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Likelihood to Recommend

Adobe Sign

Best for Salesforce integration for sales order confirmations, and NDAs with new potential business partners.Less appropriate in countries where digital signing is not yet the norm.
No photo available

Legalesign

Legalesign is well-suited for sending out documents to be signed, especially if multiple signatures are needed. Our sales team has had a lot of success utilizing Legalesign when sending contracts to potential clients. Additionally, it's a great option for organizations wanting to send out official offer letters to be signed. Legalesign is not well suited if you're looking for a long-term storage system for documents. I would recommend downloading your documents once they're signed and storing them within a secure system of your own.
Erin Holm profile photo

Pros

  • NetSuite integration is seamless
  • Easy to use for reps, including Sales folks
Alexandra Gerritsen, MBA profile photo
  • Legalesign is very easy to use - uploading documents is simple. You just click where you want the signature box to go and can add the signer's information. Adding multiple signatures is also quite easy.
  • Once documents are sent, you receive live updates when the recipient opens docs, reviews, signs, etc. This is helpful when they are time sensitive.
  • Documents are stored within the system and can be accessed/downloaded at a later time.
  • I appreciate the simplicity of the design - it's not overly flashy, like other platforms.
Erin Holm profile photo

Cons

  • Horrible Customer Experience, little to no communication on issues or concerns when we have emailed them
  • Not an ethical organization, they have not lowered our pricing after a previous commitment and only entertained it after we received competitor pricing. Even then they tried to lock us into a 3-year agreement without even talking to us
Alexandra Gerritsen, MBA profile photo
  • Archives - after a certain amount of time, documents are archived. It's difficult to determine when this happens. If you need to access an archived item, Legalesign says it will take 'several hours' to retrieve the document. I've waited up to 12 hours for a document to be pulled. This is inconveniently and a bit odd.
  • The dashboard can be confusing - there is a timeline with your 'recent' documents, but I've never been able to determine how it shows documents. They're always out of order and some new, some old. It can be confusing.
  • Overall, I've had issues with the internal timeline of this software. There are dropdown menus for choosing the dates of the documents you want to see (7 days, 30 days, last month, etc.), but I'm often missing documents and have to perform several searches for them. Other members of the team have had this issue, as well.
  • Like the archive issue mentioned previously, there have been times when the platform has moved very slowly. Documents will often take time to load, even if they're just a 2-page Word document. This does not appear to be a connectivity issue.
  • The dashboard itself can just be a bit confusing. There is a lot of information available, but the algorithm that determines what is displayed is strange, and it's hard to determine what you're seeing/why you're seeing it. There are settings you can play with, which has been helpful.
  • Although it hasn't happened often, I have had candidates/new employees not recognize an email coming via Legalesign. Document emails look a bit like spam, so I've had candidates ignore them. As far as I know, these are not customizable. I ensure recipients know the email is coming.
Erin Holm profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
Based on research, I haven't found anything that can send out electronic signatures so easily at a reasonable price. People also recognize the 'Adobe' name, so when they receive an email, it isn't questioned.
Laura Cain profile photo
No score
No answers yet
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Usability

Adobe Sign9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available
No score
No answers yet
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Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
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Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
No score
No answers yet
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Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
It's very important to identify areas that will expose as many users as possible to your e-signature platform. Even if your goal is to automate the more common areas such as sales... take the opportunity to utilize the functionality across your entire contract and agreement spectrum... you will maximize your ROI and often identify new areas of opportunity to leverage the platform.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

During our evaluation process 6 years ago, we felt Adobe eSign's integration with Salesforce and the end-user experience was far better than DocuSign. We have evaluated DocuSign at nearly every renewal cycle and find that their solution remains less desirable. DocuSign is cumbersome and based on my personal experience in signing something using DocuSign, the end user experience is not nearly as easy as Adobe eSign
No photo available
Legalesign is our preferred method of signing/sending documents. It's easy to use and saves a lot of headaches when it comes to getting signatures on contracts/offer letters/documents. Additionally, we've found it to be cheaper than other similar platforms, even for multiple licenses. There are certainly areas for improvement (archive efficiency, dashboard set up, etc.), but we do not foresee our organization moving away from Legalesign any time soon
Erin Holm profile photo

Return on Investment

  • Increased Human Resources efficiency.
  • Better customer user interface.
  • Increased compliance on required signed and returned documents for staff and customers alike.
No photo available
  • Legalesign has had a positive impact on our ability to sign new employees. It's fast and easy - which is essential when hiring top talent.
  • The only negative impact would be the slow pace we've experienced when trying to pull previous documents. However, we do not use this platform as our only storage option, so this issue does not arise often.
  • Legalesign allows for the seamless transfer of information with prospects, which has a large impact on our ROI. Having a system like this makes getting signatures from new clients quick - essentially for a busy sales team!
Erin Holm profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Legalesign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details