What users are saying about

Adobe Sign

99 Ratings

OneSpan Sign

33 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

OneSpan Sign

33 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

OneSpan Sign

I had discovered certain incompatibilities during early stages in our implementation and eSign was quick to apply the required updates and our deployment was successful.
Khalid Jabr profile photo

Pros

  • Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records.
  • Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer.
  • Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.
Caitlyn Weathers profile photo
  • Their customer service is great, very personalized service to assist with different requirements
  • Great technical documentation, helping us customizing our implementaiton
  • Flexible corporate folks in scheduling our conferences
Khalid Jabr profile photo

Cons

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones profile photo
  • I would like my signature timezone to change to Eastern.
  • The evidence summary should be within every individual file
Jean Fortin profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
I have used DocuSign and Assure Sign before discovering EchoSign and once I discovered EchoSign there was no going back. The tech support for EchoSign has always been top notch. I can't go into much detail but I strongly feel that Adobe EchoSign gives us a competitive advantage over our competitor because of how easy it is to use and access from a client's point of view. EchoSign is easy to learn, train others on and gather the necessary information from clients and potential clients. Furthermore, we have so much time and resources wrapped up into EchoSign that the switching costs would be through the roof.
Michael Young profile photo
OneSpan Sign8.5
Based on 7 answers
Again, we are just starting to use the product and still in discovery and proof of concept phase so my renewal decision is still conservative at this point.
No photo available

Usability

Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo
OneSpan Sign9.1
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
OneSpan Sign9.1
Based on 1 answer
No answer on this topic is available.

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I was not part of the selection committee on this project however did experience a time of doing all sign ups, employment agreements etc via paper and it was ineffective and messy. Echosign provides organization and ease that is needed to run a fast paced front office.
No photo available
DocuSign wanted $1500/mo for access to the equivalent feature set of creating links to standard forms.
Zain Zain profile photo

Return on Investment

  • We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing.
  • Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system.
  • Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.
Jessie Mead profile photo
  • Our customer has seen a quantum leap in conversion rates from contracts being signed without time for hesitation.
  • Processing times have reduced from an average of 24 days to 4 days improving customer experience.
Darren Byrnes profile photo

Screenshots

Adobe Sign

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Sign Editions & Modules
Adobe Sign
Additional Pricing Details

OneSpan Sign

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
OneSpan Sign Editions & Modules
OneSpan Sign
On-premise Edition
Enterprise
Call for Pricing
SaaS Edition
Free Trial
$01
Professionnal
$202
Enterprise
Call for pricing3
1. Free for 30 Days
2. Per User per Month
3. Contract
Modules
Print Driver
Free1
1. Per User per Month
Additional Pricing Details