What users are saying about
102 Ratings
2 Ratings
102 Ratings
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Score 7.8 out of 101
2 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Adobe Sign

To try out each of the different types of e-signing software out there and to go through the process themselves. It is important to look at the process through the client's point of view. Depending on your client base, if a particular software is difficult or confusing for you (as the one overseeing the process) then chances are it is even more confusing for those you are sending it to
Michael Young profile photo

RMail

RMail is perfect if you are looking for HIPAA complaint way to send patient information securely. The tracking of each message is required by HIPAA, and it is also supplied by RMail. Also, you can submit an email for electronic signature, which saves a ton of time waiting for snail-mail. Our clients tend to love RMail, because they're usually changing from something else that ends up generating a lot of calls from people who can't open their emails - RMail solves this by utilizing the TLS technology
Dan Gospe profile photo

Pros

  • The integration between Echosign and our Salesforce CRM is ingenious. Our company absolutely loves being able to provide its confidentiality agreements to potential buyers and clients, knowing it will come back to the respective team member as well as attach in Salesforce.
  • The reporting aspect is also great - we use these document reports as leader boards within the company to offer perspective and motivation for future documents.
  • The signing process is insanely easy. You can sign from a phone, computer, iPad - basically anywhere. I'm impressed with the timeliness of delivery and ease of use.
Jessie Mead profile photo
  • Read receipts tell you the time a message was actually opened
  • The electronic signature feature is nice, and usually not included with these types of services
  • Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
  • Recipients do have the option of creating an account, but generally they don't need to
  • Outlook integration is very easy to set up
  • Gmail integration within Chrome is pretty amazing
Dan Gospe profile photo

Cons

  • Horrible Customer Experience, little to no communication on issues or concerns when we have emailed them
  • Not an ethical organization, they have not lowered our pricing after a previous commitment and only entertained it after we received competitor pricing. Even then they tried to lock us into a 3-year agreement without even talking to us
Alexandra Gerritsen, MBA profile photo
  • I think the support is a little impersonal. You never get a name, it's always signed "Rpost Support"
  • Sometimes RMail doesn't work with third party apps that utilize Outlook to send messages.
Dan Gospe profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
Don't fix what isn't broken. Echosign works fantastic for the organization therefore continued use is obvious and key to keeping everything running smoothly.
No photo available
RMail9.1
Based on 1 answer
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
Joseph Sinclair profile photo

Usability

Adobe Sign9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available
RMail9.1
Based on 1 answer
It's very easy to use. It's a little unusual to understand, but not difficult. As long as you understand that RPost keeps no records, it is problem free.
Joseph Sinclair profile photo

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
RMail9.1
Based on 1 answer
Works well routinely without problems.
Joseph Sinclair profile photo

Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that
No photo available
RMail9.1
Based on 1 answer
Works great.
Joseph Sinclair profile photo

Alternatives Considered

eFaxFaxZero
No photo available
We used SendInc before RMail, and it was horrible. Recipients always had lots of problems with SendInc.
Dan Gospe profile photo

Return on Investment

  • Smoother transactions.
  • Shorter sales cycles.
  • Higher conversion rate from lead to close.
Justin Bullock profile photo
  • There's not much ROI, because we don't get it much cheaper than the list price.
  • However, being able to offer this service strengthens our service offerings.
Dan Gospe profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RMail

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details