What users are saying about
101 Ratings
101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Add comparison

Likelihood to Recommend

Adobe Sign

EchoSign has been extremely easy to work with. Once a primary account has been created with a company, it is very easy to create sub accounts that can be used per team. This is essential for our company, which has teams that deal with unique documents that require absolute privacy between the administrator and our customer. The EchoSign website is easy to maneuver and provides great tutorials and how-to guides. So long as the signature requirement for the particular document allows for an electronic signature as opposed to a wet signature, EchoSign is an efficient tool to utilize
Alaina Jones profile photo

Secured Signing

Anywhere signatures are required this serves well - except where signatories do not have their own unique email address.
Phil Astley profile photo

Pros

  • The integration between Echosign and our Salesforce CRM is ingenious. Our company absolutely loves being able to provide its confidentiality agreements to potential buyers and clients, knowing it will come back to the respective team member as well as attach in Salesforce.
  • The reporting aspect is also great - we use these document reports as leader boards within the company to offer perspective and motivation for future documents.
  • The signing process is insanely easy. You can sign from a phone, computer, iPad - basically anywhere. I'm impressed with the timeliness of delivery and ease of use.
Jessie Mead profile photo
  • Once clients have reviewed a draft document, we submit it to SecuredSigning, who emails the client(s) links to "sign". At the end of the process, we each receive a digitally signed copy.
Phil Astley profile photo

Cons

  • Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward.
  • We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer.
  • Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.
Jessie Mead profile photo
  • We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
Phil Astley profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
The effectiveness of an individual link for every deal we market has provided us with the ease and efficiency of improved quality control and client satisfaction. Although there are items we would like to see worked on, such as multi-signing, multi-recipients, and maintenance, we are extremely satisfied with the quality and service Echosign has provided to us. Gold star!
Jessie Mead profile photo
Secured Signing10.0
Based on 1 answer
Wouldn't want to go back, and no one else offers a better service and support.
Phil Astley profile photo

Usability

Adobe Sign9.2
Based on 8 answers
I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.
No photo available
Secured Signing10.0
Based on 1 answer
There is so little to it - it just works.
Phil Astley profile photo

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo
Secured Signing8.0
Based on 1 answer
Usually quick and responsive - even with a newby.
Phil Astley profile photo

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
It's very important to identify areas that will expose as many users as possible to your e-signature platform. Even if your goal is to automate the more common areas such as sales... take the opportunity to utilize the functionality across your entire contract and agreement spectrum... you will maximize your ROI and often identify new areas of opportunity to leverage the platform.
Joshua Lipton profile photo
Secured Signing9.0
Based on 1 answer
Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
Phil Astley profile photo

Alternatives Considered

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available
I didn't really dig into this but looked briefly at Adobe and DocuSign. Talking with other users put me off - until we found SecuredSigning.
Phil Astley profile photo

Return on Investment

  • We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing.
  • Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system.
  • Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.
Jessie Mead profile photo
  • The cost is generally cheaper than post, and the delays in obtaining signatures is now an unpleasant memory.
Phil Astley profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Secured Signing

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details