What users are saying about
112 Ratings
112 Ratings
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Score 8 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

Adobe Sign

To try out each of the different types of e-signing software out there and to go through the process themselves. It is important to look at the process through the client's point of view. Depending on your client base, if a particular software is difficult or confusing for you (as the one overseeing the process) then chances are it is even more confusing for those you are sending it to
Michael Young profile photo

Secured Signing

Anywhere signatures are required this serves well - except where signatories do not have their own unique email address.
Phil Astley profile photo

Pros

Adobe Sign

  • Very easy to use. It has a simplistic interface which means the learn time is straightforward.
  • Easy for a user to set-up and for the signer to sign.
  • Takes most any document type.
  • Integration was straightforward. We have integrated with Salesforce.com and BigMachines.
No photo available

Secured Signing

  • Once clients have reviewed a draft document, we submit it to SecuredSigning, who emails the client(s) links to "sign". At the end of the process, we each receive a digitally signed copy.
Phil Astley profile photo

Cons

Adobe Sign

  • They set some maintenance timeframes at the end of the month. However, when I’ve complained, they have adjusted.
  • Have had a couple of outages – not major, but noticeable.
  • It is not easy to tell when you are in the preview screen if you’ve made a mistake.
  • The software has the ability to place fields on the document. If you drag a field to edge, it disappears, and you think it’s gone but it’s not really gone, and it shows up to the client somewhere else in the document. This can be confusing to new users.
No photo available

Secured Signing

  • We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
Phil Astley profile photo

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
Don't fix what isn't broken. Echosign works fantastic for the organization therefore continued use is obvious and key to keeping everything running smoothly.
No photo available

Secured Signing

Secured Signing 10.0
Based on 1 answer
Wouldn't want to go back, and no one else offers a better service and support.
Phil Astley profile photo

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available

Secured Signing

Secured Signing 10.0
Based on 1 answer
There is so little to it - it just works.
Phil Astley profile photo

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous
No photo available

Secured Signing

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available

Secured Signing

No score
No answers yet
No answers on this topic

Support

Adobe Sign

Adobe Sign 8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available

Secured Signing

Secured Signing 8.0
Based on 1 answer
Usually quick and responsive - even with a newby.
Phil Astley profile photo

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

Secured Signing

No score
No answers yet
No answers on this topic

Implementation

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that
No photo available

Secured Signing

Secured Signing 9.0
Based on 1 answer
Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
Phil Astley profile photo

Alternatives Considered

Adobe Sign

I use DocuSign at work too. I feel Adobe Sign is more self explanatory than DocuSign.
Shannah Portwood profile photo

Secured Signing

I didn't really dig into this but looked briefly at Adobe and DocuSign. Talking with other users put me off - until we found SecuredSigning.
Phil Astley profile photo

Return on Investment

Adobe Sign

  • Very positive impact; the ease of having clients sign contracts online instead of having them print a contract out, sign it and scan it again to email it. The latter usually takes longer and clients sometime procrastinate with that a lot more. In short; I receive signed contracts back a lot faster with Adobe Sign
  • It comes with the Adobe Suite, so I don't have to purchase yet another software solution. Obviously that is a plus on expense and just overal ease.
No photo available

Secured Signing

  • The cost is generally cheaper than post, and the delays in obtaining signatures is now an unpleasant memory.
Phil Astley profile photo

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Secured Signing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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