What users are saying about

Adobe Sign

99 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

Secured Signing

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

Adobe Sign

Adobe eSign has worked for every contract our company has issued for the past 3 years. From simple one signature consulting agreements, to multiple page, multiple signer partnership agreements and MNDAs, we find the program meets all of our needs. Clients receiving our contracts rarely ever have any trouble viewing, downloading and signing the document. We have not found an instance for which eSign has not worked.
No photo available

Secured Signing

Anywhere signatures are required this serves well - except where signatories do not have their own unique email address.
Phil Astley profile photo

Pros

  • Multiple signatures on one form.
  • Providing an audit trail that stands up in court.
  • Easy tracking of where you stand when needing multiple forms signed.
  • Ease of form creation.
Lori Diggs profile photo
  • Once clients have reviewed a draft document, we submit it to SecuredSigning, who emails the client(s) links to "sign". At the end of the process, we each receive a digitally signed copy.
Phil Astley profile photo

Cons

  • I do a lot of widgets within EchoSign and as far as I can tell there is no way to go back and edit the document if a change needs to be made without being required to redo the whole widget. Unlike uploading a document and having the capability of editing it once it is saved, widgets are a one time save and hope it is 100% correct. This gets particularly annoying when I am turning a 20 page document with lots of required and non required fields into a widget, one mistake means redoing the whole thing.
  • It seems there would be an easier process for archiving documents. A one or two click process would be nice and much easier for people I train to remember and grasp.
  • It may be due to my skill level but seems having more than one signer where one is optional gets a little tedious and difficult when it spans a large number of documents.
Michael Young profile photo
  • We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
Phil Astley profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
I have used DocuSign and Assure Sign before discovering EchoSign and once I discovered EchoSign there was no going back. The tech support for EchoSign has always been top notch. I can't go into much detail but I strongly feel that Adobe EchoSign gives us a competitive advantage over our competitor because of how easy it is to use and access from a client's point of view. EchoSign is easy to learn, train others on and gather the necessary information from clients and potential clients. Furthermore, we have so much time and resources wrapped up into EchoSign that the switching costs would be through the roof.
Michael Young profile photo
Secured Signing10.0
Based on 1 answer
Wouldn't want to go back, and no one else offers a better service and support.
Phil Astley profile photo

Usability

Adobe Sign9.2
Based on 8 answers
It was very easy for me to understand and learn to use. However, when I have trained others on the software who have less experience with technology it can be a little overwhelming at first. However, everyone that I have trained, once they know how to use it, it's easy for them to use on a daily basis. On the flip side, I have had employees who need little to no training at all. They are able to figure it our and navigate it on their own
Gretchen Gosnell profile photo
Secured Signing10.0
Based on 1 answer
There is so little to it - it just works.
Phil Astley profile photo

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
No photo available
Secured Signing8.0
Based on 1 answer
Usually quick and responsive - even with a newby.
Phil Astley profile photo

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
No photo available
Secured Signing9.0
Based on 1 answer
Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
Phil Astley profile photo

Alternatives Considered

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available
I didn't really dig into this but looked briefly at Adobe and DocuSign. Talking with other users put me off - until we found SecuredSigning.
Phil Astley profile photo

Return on Investment

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young profile photo
  • The cost is generally cheaper than post, and the delays in obtaining signatures is now an unpleasant memory.
Phil Astley profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Secured Signing

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details