What users are saying about
147 Ratings
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Top Rated
35 Ratings
147 Ratings
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Score 8.4 out of 100

SignNow

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Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers | TrustRadius Reviewer

SignNow

This application is well suited for any firm or individual with plenty of legal documents to be signed/co-signed across large geographical areas. When time is gold, even different locations inside the same city could be a problem if you need immediate approval. If you are a supervisor and you have several employees using the software, besides saving additional costs, you have the possibility to supervise proper document handling.When not in a rush, and in low quantities, you still can go the old way of signing/scanning and re-sending documents without paying for any further software.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

SignNow

  • We are trying to go paperless in our office and this has allowed me to do that with the documents that I am responsible for.
  • SignNow provides a time/date stamp which helps in record keeping.
  • It is very easy to use!
Anonymous | TrustRadius Reviewer

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

SignNow

  • Not the easiest to search signed contracts for specific contracts, on a per file template basis.
  • Does not allow to send from more than one email. I have a few different email addresses, so I need a new account for each.
  • Does not upload document properly. Will change the layout of an uploaded doc, and spread what was on a single page to two pages... Hard to match from the Word template and what what it will look like on upload.
Gabe Hirsch | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 25 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

SignNow

SignNow 10.0
Based on 1 answer
I have used SignNow's mobile app for years. It has made it extremely easy to sign and save contracts and verify personal training sessions. The app works wonderfully. If for some reason the app closes before all signatures are completed, it automatically saves them.
Joe &quot;JC&quot; Cross | TrustRadius Reviewer

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
It is pretty fast to upload a document and get it out the door.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Support Rating

Adobe Sign

Adobe Sign 7.9
Based on 15 answers
The 1 Level support is very poor, the response time after initial contact in most of the cases is very poor. Support engineers do not have a good knowledge of anything else except their topic. For example, you need to talk maybe to two support engineers if you have a question with the Admin Console or the user interface, a third one for making workflows or another one for actual setup.
Dieter Hovorka | TrustRadius Reviewer

SignNow

SignNow 7.8
Based on 36 answers
I have only had to use SignNow's support once, and that was just for a general question (I wasn't having a problem with the product). The response was very timely and very helpful. Other than that, I have not had to contact SignNow's support department because I'm always able to get my questions answered using their online support.
Andy Taylor | TrustRadius Reviewer

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
Anonymous | TrustRadius Reviewer

SignNow

The biggest difference between DocuSign and SignNow is the price! SignNow is so very affordable as compared to DocuSign which was the initial draw. I do not have any loyalty to another software just because it may be popular or widely used by others, I'm looking for a solution that gets the same job done but at a more economical price!
Jon Soucy | TrustRadius Reviewer

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

SignNow

  • I can close deals faster because I can email documents to be electronically signed.
  • I'm more organized since SignNow stores all my signed documents for me.
  • The cost of closing a deal has gone down. It doesn't take me as long and there are no expensive trips or mailings to get documents signed.
Fred Claus | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SignNow

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$8*

* per user/month

Add comparison