Adobe Sign vs SignNow | TrustRadius

What users are saying about

Score 7.8 out of 10

Based on 102 reviews and ratings

Score 9 out of 10

Based on 11 reviews and ratings

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Pros

The product is simple to use but has the depth to cover a large variety of requirements.
It has greatly improved our client retention rate.
It has Improved our turnaround time for cases.
It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.

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IT Development Manager

Clear Law Solicitors11-50 employees

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I love that you can put in fields to be filled out (signature, date, text fields).
The back end is very user friendly and easy to navigate.
I also appreciate the app so I can use it on my iPad during meetings.

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Photographer

harr CreativePhotography, 1-10 employees

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Cons

NEED AN ANDROID APP!
Text wrapping function on the forms so that wording does not go off the contract

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COO

OrderUp11-50 employees

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Interface in sending could be better - message to sender should be visible to change without having to click to show it.
Billing was really messed up upon renewal. It stopped working and said we had to pay even though payment went through and showed on the account page as paid.
Customer service is too hard to find and call. There was no posted number or email and no help option. It was very slow trying to contact someone and get it working when it locked us out.

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Verified User

Partner in Other

Law Practice Company, 1-10 employees

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Likelihood to Renew

Adobe Sign10.0

Based on 24 answers

Based on research, I haven't found anything that can send out electronic signatures so easily at a reasonable price. People also recognize the 'Adobe' name, so when they receive an email, it isn't questioned.

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Marketing Manager, Business Development

Perfect Search MediaMarketing and Advertising, 11-50 employees

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No score

No answers yet

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Usability

Adobe Sign9.2

Based on 8 answers

I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.

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Verified User

Administrator in Marketing

Accounting Company, 1-10 employees

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SignNow10.0

Based on 1 answer

I have used SignNow's mobile app for years. It has made it extremely easy to sign and save contracts and verify personal training sessions. The app works wonderfully. If for some reason the app closes before all signatures are completed, it automatically saves them.

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Certified Personal Trainer

The Cross DifferenceHealth, Wellness and Fitness, 1-10 employees

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Reliability and Availability

Adobe Sign8.4

Based on 3 answers

I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this

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Verified User

Analyst in Information Technology

Computer Software Company, 201-500 employees

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Performance

Adobe Sign8.5

Based on 2 answers

For the most part, speed and throughput are excellent

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Verified User

Analyst in Information Technology

Computer Software Company, 201-500 employees

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No score

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Support

Adobe Sign8.0

Based on 6 answers

I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking

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Gretchen Gosnell

Operations Manager

BellagalaEvents Services, 11-50 employees

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Online Training

Adobe Sign8.0

Based on 1 answer

The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.

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VP Technology

SpareFootInternet, 51-200 employees

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Implementation

Adobe Sign8.0

Based on 5 answers

Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.

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HR Project Analyst

AAA CarolinasLeisure, Travel & Tourism, 1001-5000 employees

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Alternatives Considered

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows

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Verified User

Director in Legal

Computer Software Company, 201-500 employees

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I prefer SignNow because of the ease of use and the great price point.

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Certified Personal Trainer

The Cross DifferenceHealth, Wellness and Fitness, 1-10 employees

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Return on Investment

Higher quality orders are being submitted. Previously, we had a lot of problems with missing pages on contracts and clients writing on contracts, both of which could cause orders to be rejected. In general document integrity is really important. It helps assure to a sales rep that their order will be accepted.
No lost revenue. It reduces the risk of a contract being rejected in a quarter. Previously, we had a 1-2% contract rejection rate and now it’s practically zero.
There is a staff time benefit of not having to check documents that come through Echosign. You don’t have to count pages etc. For my staff, it probably saved her 10% of the time.

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Verified User

Director in Legal

Computer Software Company, 201-500 employees

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Ease and speed to help clients be able to sign docs without needing to print and rescan back.

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Verified User

Partner in Other

Law Practice Company, 1-10 employees

View all 7 answers on this topic

Pricing Details

Adobe Sign

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Additional Pricing Details

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SignNow

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

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Rating Summary