What users are saying about
102 Ratings
13 Ratings
102 Ratings
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Score 7.8 out of 101
13 Ratings
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Score 9.2 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

SignRequest

  • Well suited for smaller organizations that need a cost-effective way to manage electronic signatures. Not appropriate for organizations that need to send out a large amount of documents.
  • Not well suited for completion of complex/long-response documents because of the UI. Best for documents that require a simple entry, like a sign and date field only.
No photo available

Pros

  • Incredibly easy to upload routine documents stored in account library or upload a brand new, customized document.
  • Website provides clear instructions for reader use. Also very easy to guide new users through signing documents.
  • EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp.
  • Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline.
  • Provides return receipt to the signer of the document once completed.
Alaina Jones profile photo
  • Quick and efficient technology, good user interface. SignRequest really does well to position electronic signature services as the time-efficient future for legal and consent documentation needs. No more going to print, sign, scan, and send documents...this is much easier.
  • Clear instructions for use, making it easy for new users to quickly understand how to correctly use SignRequest to accomplish time-sensitive tasks.
  • Makes sure users understand how to access their signed documents through their account. This provides a great, cloud-based resource in which users can keep their important signed documents.
Matthew Mullane profile photo

Cons

  • Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward.
  • We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer.
  • Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.
Jessie Mead profile photo
  • Not many cons to this product. It is really answering a need for esign services that reaches across multiple industries. Can continue to work on smoothing out the user experience even more (with multiple log-in options and easy ways to go back and retrieve documents, for example). I'm really stretching to provide cons, because the product really is top-notch.
Matthew Mullane profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
This, in my opinion, has become an integral part of the business; Echosign is now a part of our overall process.We have also spent a lot of time training people up on using Echosign.
No photo available
No score
No answers yet
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Usability

Adobe Sign9.2
Based on 8 answers
I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.
No photo available
No score
No answers yet
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Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
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No score
No answers yet
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Support

Adobe Sign8.0
Based on 6 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
No photo available
No score
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Alternatives Considered

eFaxFaxZero
No photo available
SignRequest is easier and quicker to use, integrates into Google services, and really is a smooth process overall. I found the other E-Sign product I've used to be less user-friendly, and perhaps more dated in its design. With the other product I tried, there were several steps to create a login, and the user interface was poor. Sign Request was just plain easier.
Matthew Mullane profile photo

Return on Investment

  • I would say this has definitely increased employee efficiency and has enabled everyone to process their workload faster.
  • This tool promotes good organization for all signed documents.
No photo available
  • It helps us get documents signed MUCH quicker. We've definitely received/sent docs faster which is crucial for trying to hit monthly goals.
Matthew Finneran profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Sign Editions & Modules
Adobe Sign
Additional Pricing Details

SignRequest

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SignRequest Editions & Modules
SignRequest
Edition
Start
$01
Professional
$81
SME
minimal $162
Enterprise
Custom3
API
Custom4
1. per user
2. $4 per user
3. per user
4. per installation
Additional Pricing Details
For text message verification and bank payment verification additional fees apply