What users are saying about
102 Ratings
2 Ratings
102 Ratings
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Score 7.8 out of 101
2 Ratings
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Score 9.6 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Smartwaiver

Smartwaiver is well suited for any service that requires a liability waiver be completed. I appreciate the ease of use when completing the waiver, the reduction in storage both prior and post waiver and the ability to have it in multiple languages. We currently have spanish and french as well on our tablets.
Brina Marcus profile photo

Pros

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
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  • integrates with our reservation system. We can connect Fareharbor and assign waivers to each group and they populate in the reservation.
  • Smartwaiver collects each guests email address and populates it into our Fareharbor system allowing us to connect w/ each guest that joined us not just the guest who set up the reservation
  • Waiver searching is very simple with Smartwaiver. We can search by name or email and the guests information pulls up for quick search.
Brina Marcus profile photo

Cons

  • I do a lot of widgets within EchoSign and as far as I can tell there is no way to go back and edit the document if a change needs to be made without being required to redo the whole widget. Unlike uploading a document and having the capability of editing it once it is saved, widgets are a one time save and hope it is 100% correct. This gets particularly annoying when I am turning a 20 page document with lots of required and non required fields into a widget, one mistake means redoing the whole thing.
  • It seems there would be an easier process for archiving documents. A one or two click process would be nice and much easier for people I train to remember and grasp.
  • It may be due to my skill level but seems having more than one signer where one is optional gets a little tedious and difficult when it spans a large number of documents.
Michael Young profile photo
  • We accept the waiver in the office once it's been completed. there is sometimes a 2 step process to "accept" the waiver which can be time consuming when you have 20 to accept.
  • the only issue we have is when we have internet issues, but that's not a smartwaiver issue
  • and you can't fix "stupid" - the Smartwaiver process is super simple but people choose not to read or follow simple instructions
Brina Marcus profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
The main reason that we may not is because several of our franchisees use Android tablets in the field and there is no Echosign app currently. If we didn't have this factor it would be a no brainer to resign.
Jason Kwicien profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.
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No score
No answers yet
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Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
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No score
No answers yet
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
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Support

Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
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No score
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Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor. Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done
No photo available
No score
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Alternatives Considered

They are about as good, but Adobe Sign comes with the Adobe Suite, which I use as a Web Designer/ Developer, as a result, I don't have to get yet another solution, and the Adobe Suite becomes a whole lot more valuable.
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I've been approached by a couple other companies, the most recent would be Wherewolf. They reached out, but sadly they require only an ipad to use their system which isn't possible for us since we purchased simple tablets. They have a bit more complexity with utilizing the guest's information after the tour, but I think that's something Smartwaiver will move to eventually.
Brina Marcus profile photo

Return on Investment

  • Positive impact in huge time savings.
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  • reduction in paper purchasing costs
  • reduction in storage space needed for paper waivers
  • having the waiver on file should a guest come back out in less than 7 days, can be easily confirmed by a quick search in Smartwaiver
Brina Marcus profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smartwaiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details