What users are saying about
43 Ratings
2 Ratings
43 Ratings
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Score 8.3 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
Anonymous | TrustRadius Reviewer

ZoomSphere

ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Social
2.3
ZoomSphere
7.7
Boolean keyword searches
Adobe Social
2.0
ZoomSphere
9.0
Filtering out noise/spam
Adobe Social
2.0
ZoomSphere
7.0
Sentiment analysis
Adobe Social
2.0
ZoomSphere
Broad channel coverage
Adobe Social
3.0
ZoomSphere
7.0

Publishing

Adobe Social
3.0
ZoomSphere
8.0
Content planning and scheduling
Adobe Social
4.0
ZoomSphere
8.0
Audience targeting
Adobe Social
3.0
ZoomSphere
8.0
Content optimization
Adobe Social
2.0
ZoomSphere
Workflow management
Adobe Social
3.0
ZoomSphere
8.0

Engagement

Adobe Social
2.0
ZoomSphere
8.3
Automated routing and prioritization
Adobe Social
2.0
ZoomSphere
8.0
Customer interaction histories
Adobe Social
2.0
ZoomSphere
8.0
Bulk actions
Adobe Social
2.0
ZoomSphere
9.0

Marketing

Adobe Social
2.0
ZoomSphere
8.0
Lead generation
Adobe Social
2.0
ZoomSphere
Content marketing
Adobe Social
2.0
ZoomSphere
8.0
Paid media management
Adobe Social
2.0
ZoomSphere
Campaigns and promotions
Adobe Social
2.0
ZoomSphere

Channel coverage/integration

Adobe Social
2.9
ZoomSphere
7.7
Twitter
Adobe Social
4.0
ZoomSphere
8.0
Facebook
Adobe Social
3.0
ZoomSphere
8.0
LinkedIn
Adobe Social
3.0
ZoomSphere
8.0
Google+
Adobe Social
3.0
ZoomSphere
6.0
Instagram
Adobe Social
3.0
ZoomSphere
8.0
Pinterest
Adobe Social
3.0
ZoomSphere
YouTube
Adobe Social
1.0
ZoomSphere
8.0

Reporting/analytics

Adobe Social
2.0
ZoomSphere
9.0
Campaign success analytics
Adobe Social
2.0
ZoomSphere
9.0
Real-time tracking
Adobe Social
2.0
ZoomSphere
9.0
Competitor analysis
Adobe Social
2.0
ZoomSphere
9.0

Account management

Adobe Social
2.5
ZoomSphere
9.0
Role-based user permissions & privileges
Adobe Social
3.0
ZoomSphere
9.0
Mobile access
Adobe Social
2.0
ZoomSphere
9.0

Pros

Adobe Social

  • Integration with Site Catalyst could be of benefit as long as a subject matter expert in both platforms provides guidance
  • Some of the terms reporting can be useful at times to determine overall reach of a campaign across platforms
  • Recent update to newest version did bring some noticable improvements.
Anonymous | TrustRadius Reviewer

ZoomSphere

  • Manages all social media at once.
  • Seamless tool to organize your business.
Anonymous | TrustRadius Reviewer

Cons

Adobe Social

  • It would be great if Adobe scheduled video uploads for Twitter.
  • A time change in a social post automatically puts the post back to Level 1 of approvals. It can be a big hassle to have to start the process over for such a small change.
  • Adobe uses a different algorithm to measure engagement our company does. It would be great to upload your own algorithm into Adobe.
Anonymous | TrustRadius Reviewer

ZoomSphere

  • Facebook analytics could use some improvement.
  • Email marketing could use some improvement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Social

Adobe Social 5.4
Based on 11 answers
I wasn't in charge of making the actual management decision, but I would absolutely renew Adobe Social. As I mentioned, it provides strong and in-depth analytics and listening tools. The reports that it generates are very thorough and easy to read. I loved the platform and would recommend it to anyone
Robert Randle | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Usability

Adobe Social

Adobe Social 2.1
Based on 2 answers
The new UX is gorgeous and overall usability of the tool has improved greatly, but there has also been an increase in slow loads and overall login issues.
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Support Rating

Adobe Social

Adobe Social 8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Online Training

Adobe Social

Adobe Social 6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Social

Adobe Social 5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Social

Hootsuite Enterprise is superior in many ways, but the biggest factor is probably that it is constantly evolving and adding new features, working directly with social media companies ahead of new releases. Adobe seems to have stopped developing their product.
Chris Cartwright | TrustRadius Reviewer

ZoomSphere

GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Social

  • A bespoke report we created (and had to pay additional money to work with Adobe to create) paid dividends. It signaled to us that one of the characters in our show was receiving out-sized chatter - and we pivoted our marketing plans as a result.
  • It was awful for tracking realtime trends, stats and chatter.
Anonymous | TrustRadius Reviewer

ZoomSphere

  • You can bulk manage your contacts.
  • Able to publish seamlessly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ZoomSphere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Social
2.0
ZoomSphere
9.0

Likelihood to Renew

Adobe Social
5.4
ZoomSphere

Usability

Adobe Social
2.1
ZoomSphere

Reliability and Availability

Adobe Social
7.0
ZoomSphere

Performance

Adobe Social
5.0
ZoomSphere

Support Rating

Adobe Social
8.0
ZoomSphere

Online Training

Adobe Social
6.0
ZoomSphere

Implementation Rating

Adobe Social
5.0
ZoomSphere

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