What users are saying about

Hotjar

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112 Ratings
39 Ratings
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Score 8.2 out of 101

Hotjar

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112 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Dynamic Tag Management

DTM is best when you have a large enterprise, 10,000+ web pages to deliver and requires secure proprietary web data. It does require pre-planning, strategy and staff to implement, managed and test prior to going live. For smaller website implementations, Google Analytics is free, easy to implement and analyze.
No photo available

Hotjar

HotJar is well suited for our UX team in trying to get as much data as possible to validate our decisions decisions. Specifically, we have a interaction component that is focused on showing and hiding metadata of a given item on the screen. We had many conflicting ideas within our team of the best way to show/hide this data. We implemented one of our ideas that we thought would be the best to test out in the wild. HotJar has provided very specific data about how our users are interacting with that interaction component, and we can now iterate on making updates that are in direct response to what we are seeing through HotJarData.
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Feature Rating Comparison

Security

Dynamic Tag Management
10.0
Hotjar
Role-based user permissions
Dynamic Tag Management
10.0
Hotjar

Tag Management

Dynamic Tag Management
7.6
Hotjar
Tag library
Dynamic Tag Management
5.0
Hotjar
Tag variable mapping
Dynamic Tag Management
6.8
Hotjar
Ease of writing custom tags
Dynamic Tag Management
8.1
Hotjar
Rules-driven tag execution
Dynamic Tag Management
8.4
Hotjar
Tag performance monitoring
Dynamic Tag Management
8.4
Hotjar
Improved page load times
Dynamic Tag Management
9.0
Hotjar
Mobile app tagging
Dynamic Tag Management
8.0
Hotjar
Library of JavaScript extensions
Dynamic Tag Management
7.1
Hotjar

Data Management & Integrity

Dynamic Tag Management
7.0
Hotjar
Event tracking
Dynamic Tag Management
9.0
Hotjar
Mobile event tracking
Dynamic Tag Management
9.0
Hotjar
Data distribution management
Dynamic Tag Management
7.0
Hotjar
Universal data layer
Dynamic Tag Management
9.0
Hotjar
Automated error checking
Dynamic Tag Management
1.0
Hotjar

Pros

  • Easy to navigate the interface
  • Dependency on technical team is much less
  • Coding effort will be minimum
Abishek Kumar profile photo
  • Video recording works very well. You choose which pages to record (based on many factors) and records appear very quick. This is the most useful feature for us. Of course you can't understand intent completely, but certainly there are usability things that will popup quickly.
  • Polls work well too. We have an eCommerce site so we ask different questions in many places, and it has proven to be helpful. You need a certain volume and also beware that it's annoying or confusing for some users. But considering that cost, it might be worthwhile when it's about an important page.
  • Heatmaps works well but they aren't that useful. Yes, the scroll % of people is nice but not as actionable as the other features.
Santiago Valdés profile photo

Cons

  • People who worked on DTM only can navigate and process the rules, so there should not be a criteria complete the processing rules.
  • Framework kind of option should be available
  • Troubleshooting documents should be available in Google for implementation
Abishek Kumar profile photo
  • The video recording feature is very slow to use. I know there is a very powerful process going on (saving your CSS and the DOM movements you make) but anyway it's slow to use.
  • Hotjar itself is heavy and has effects on your load times. This is a very important issue and I hope they're working on that.
  • Adding more segmentation would be nice. For example, being able to connect your API or more information to show relevant polls or feedback buttons to certain users. Aggregated info is hard to process.
Santiago Valdés profile photo

Likelihood to Renew

Dynamic Tag Management10.0
Based on 1 answer
As it interfaces so well with AMO, we shall be utilizing the DTM for any future client additions.
Jay Corcoran profile photo
Hotjar5.1
Based on 2 answers
For what it costs (at least as of now!) it's too good a bargain to pass up as long as you are dedicated to using Hotjar even infrequently for finding opportunities for improvement on your site.
No photo available

Usability

Dynamic Tag Management5.0
Based on 2 answers
It does exactly what it is designed for in a very user friendly fashion.
Jay Corcoran profile photo
Hotjar7.0
Based on 2 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
No photo available

Support

Dynamic Tag Management10.0
Based on 1 answer
Although it is a newer product to Adobe, they seem to truly care about our challenges and are very proactive in making sure that we have the most knowledgeable support available in a timely manner.
Jay Corcoran profile photo
No score
No answers yet
No answers on this topic

Implementation

Dynamic Tag Management10.0
Based on 1 answer
It was quite seamless with the outstanding support from our Adobe account manager.
Jay Corcoran profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

First of all, it's a free tool. We have selected it because of the features and the speciality of the tool. This tool definitely saves money for the company, as there is not as much dependency on the developers.
Abishek Kumar profile photo
To be honest, we have only tried Hotjar session recording. I know there are some alternatives but we haven't tried any of them. I think there are none as complete as Hotjar for what you pay (some do heatmaps, other video recording, other polls). And the thing is that all of that is done pretty decent on Hotjar, so I'm not looking for any alternative right now.
Santiago Valdés profile photo

Return on Investment

  • This tool means we can provide better customer service by delivering on time
  • With a small group of people, we can get the work done accurately without technical support
  • Improvements from an efficiency perspective
Abishek Kumar profile photo
  • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
  • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
Santiago Valdés profile photo

Pricing Details

Dynamic Tag Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Dynamic Tag Management Editions & Modules
Dynamic Tag Management
Additional Pricing Details

Hotjar

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Hotjar Editions & Modules
Hotjar
Edition
Basic
$01
Pro
$292
Business
$893
1. 2k pageviews per day
2. per month; 10k pageviews per day
3. per month; 20k pageviews per day
Additional Pricing Details