What users are saying about
112 Ratings
Top Rated
94 Ratings
112 Ratings
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Score 7.7 out of 101
Top Rated
94 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Adobe Target

Let go of your preconceptions about what you think will win a user experience test, but keep hold of your marketing savvy.
Paul Labrise profile photo

Salesforce Commerce Cloud

Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.
Peter Kowalczyk profile photo

Feature Rating Comparison

Online Storefront

Adobe Target
Salesforce Commerce Cloud
7.3
Product catalog & listings
Adobe Target
Salesforce Commerce Cloud
6.9
Product management
Adobe Target
Salesforce Commerce Cloud
7.5
Bulk product upload
Adobe Target
Salesforce Commerce Cloud
8.1
Branding
Adobe Target
Salesforce Commerce Cloud
7.8
Mobile storefront
Adobe Target
Salesforce Commerce Cloud
7.4
Product variations
Adobe Target
Salesforce Commerce Cloud
7.1
Website integration
Adobe Target
Salesforce Commerce Cloud
8.5
Visual customization
Adobe Target
Salesforce Commerce Cloud
6.7
CMS
Adobe Target
Salesforce Commerce Cloud
5.9

Online Shopping Cart

Adobe Target
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Adobe Target
Salesforce Commerce Cloud
6.1
Checkout user experience
Adobe Target
Salesforce Commerce Cloud
6.5

Online Payment System

Adobe Target
Salesforce Commerce Cloud
7.1
eCommerce security
Adobe Target
Salesforce Commerce Cloud
7.1

eCommerce Marketing

Adobe Target
Salesforce Commerce Cloud
7.1
Promotions & discounts
Adobe Target
Salesforce Commerce Cloud
6.5
Personalized recommendations
Adobe Target
Salesforce Commerce Cloud
7.3
SEO
Adobe Target
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Adobe Target
Salesforce Commerce Cloud
7.2
Multi-site management
Adobe Target
Salesforce Commerce Cloud
7.6
Order processing
Adobe Target
Salesforce Commerce Cloud
7.2
Inventory management
Adobe Target
Salesforce Commerce Cloud
7.4
Shipping
Adobe Target
Salesforce Commerce Cloud
6.9
Custom functionality
Adobe Target
Salesforce Commerce Cloud
6.9

Pros

  • The product interface is very easy to use. Tests are easy to set up and manage.
Sarah Schick profile photo
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
No photo available

Cons

  • Some of the swap offers don't work. I don't use those because of that flaw.
  • When resizing an item, the interface makes it easy to remove the px, and the px is required. A little awkward to change.
  • I have yet to understand the "rearrange" feature.
Arva Adams profile photo
  • Automating cadence for outbound sales teams
  • Reporting can be easier to manage
  • Simplicity
Shaun Houshmand profile photo

Likelihood to Renew

Adobe Target6.3
Based on 24 answers
I gave that rate, because currently our organization does not need more resources in those fields where Adobe Test and Target has been used. But, I would love to learn more about Adobe Test and Target.
Abdulrahman Jasim profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
Personally, I am not aware of Demandware's feature roadmap for the next 2-3 years. Bringing this awareness to the industry will help boost confidence.
ASHISH PACHAURI profile photo

Usability

Adobe Target1.1
Based on 4 answers
Interface is intuitive and easy to use.
Bryant Hoopes profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Adobe Target6.1
Based on 4 answers
i don't think we use the full functionalities of the tool, but to use the full functions, it's almost impossible (Too hard)
Petrik Oh profile photo
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Performance

Adobe Target8.0
Based on 3 answers
The bottleneck is never the software program
Brett Johnson profile photo
Salesforce Commerce Cloud9.0
Based on 1 answer
No answer on this topic is available.

Support

Adobe Target7.0
Based on 6 answers
Customer support isn't really used as I am an internal power user of the tool.
Bryant Hoopes profile photo
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

Adobe Target8.1
Based on 3 answers
The instructor that came to train us was awesome and this training was very useful. I would recommend it for anyone who is going to be using this software. I only mark it lower because it is an added expense to an already expensive product, and a lot of the training covered the "Target" portion of the software (which again, we didn't use)
Sarah Schick profile photo
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Online Training

Adobe Target6.1
Based on 3 answers
The training was very easy to understand, however it would have been more useful to my development team than me. It was also primarily over-the-phone, which is never as easy to follow as in-person. We ended up scheduling and paying for an in-person training session to supplement the online/phone training because it wasn't helpful enough.
Sarah Schick profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Target7.2
Based on 5 answers
Ensure that documentation is thorough and detailed. Make no assumptions that IT or developers know why they are doing what you're asking them to do, and provide detailed instructions to them.
Bryant Hoopes profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Other products that are typically within the same consideration set are Maxymiser and Monetate. Each tool has its own pros and cons and the best tool can vary depending on the organizations goals, requirements, budget, team structure, etc.
No photo available
This is the first time I have had experience with a platform like this, so I do not have sufficient experience to compare Demandware to anything
Kevin Daniele profile photo

Return on Investment

  • We saw some nice lifts in conversion from the tests we ran within the product.
  • We were able to easily show other team members when suggestions would work or not work, with numbers backing it up.
No photo available
  • Increased conversion
  • Improved work flow
  • Only required small dev team
  • Analytics not as robust
No photo available

Pricing Details

Adobe Target

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details