92 Ratings
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Score 7.9 out of 100
31 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Enterprise eTIME, by ADP

It is well suited for an Outsourcing business. This type of business has a lot of clients to serve and most of the time consultants serve multiple different clients, eTime suits this kind of setup since it can aid on the accuracy of billing clients for hours rendered by consultants to them.
Brandon Macapelit, CISA | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

On a whole Verint WFO is well suited to our business, it provides exactly what we need for forecasting & scheduling along with an very intuitive holiday booking system, throw in the adherence piece and score cards that are available all in all the system is very robust. It is easy to use once you've received the proper training provided by Verint and they are always on hand to support when issues arise, but in the last 5 years I have had roughly 4 issues and 1 of those was my own mistake and not the system so I think that is a strong point for them.
Rebecca Hunt | TrustRadius Reviewer

Pros

Enterprise eTIME, by ADP

  • Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location
  • Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

  • Blended forecasting – shift variety.
  • Verint Workforce Optimization has the ability to schedule blended shifts, e.g. agents could theoretically be on chats in the morning, phones for an hour after lunch, then back on chats in the afternoon.
  • Automated task scheduling - educated planning.
  • We'll be able to automate the scheduling of meetings, training, or coaching without impacting service levels. For team leaders, this will alleviate the need to guess the most appropriate timings.
  • Scorecard reporting –Visibility over performance.
  • Scorecards are a ‘one-stop-shop’ to view individual performance. They allow for performance-based data capture and reporting, giving greater transparency and access to data on performance at an agent level.
Gilbert Chinapen | TrustRadius Reviewer

Cons

Enterprise eTIME, by ADP

  • The setup is difficult for administers.
  • Mapping the pay rules to the accrual profiles, pay codes, etc., is hard to administer as well.
  • The consultants at ADP do not know the system well in some cases so getting help with setup and issues can be difficult.
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

  • I think the system needs better documentation, hard to find all the features and where to configure things
  • I think the system should come with all the plugs in upgrades they change you extra for, a little to much nickel and dimeing on getting all the needed features
  • Email notifications for out of adherence were sometimes inconsistent, and this was not fixed with all the different upgrades and patches on WFM version 10.1
Andrew Makula | TrustRadius Reviewer

Likelihood to Renew

Enterprise eTIME, by ADP

Enterprise eTIME, by ADP 10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued) 7.2
Based on 8 answers
Honestly, from what I hear from other industry experts, other WFO systems have the same support issues we have with Verint. We know the product and the system is maturing and becoming more stable. The business has no issue with the Verint product and is seeking to grow not only what we have in place today, but are very interested in other products, such as BackOffice Analytics, that Verint has to offer. I would just love to see a stronger partnership with Avaya.
Beth Seymour | TrustRadius Reviewer

Usability

Enterprise eTIME, by ADP

Enterprise eTIME, by ADP 9.0
Based on 2 answers
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued) 8.0
Based on 1 answer
Because its great
Anonymous | TrustRadius Reviewer

Support Rating

Enterprise eTIME, by ADP

Enterprise eTIME, by ADP 7.7
Based on 8 answers
Based on my usage of the program is why I rated it a 7. I used for verifying attendance and employee time cards for accuracy and/or discrepancies.
Stephanie Rigsby | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued) 9.0
Based on 2 answers
Because its excellent tool
Anonymous | TrustRadius Reviewer

Implementation Rating

Enterprise eTIME, by ADP

No score
No answers yet
No answers on this topic

Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued) 8.0
Based on 2 answers
I do not have any key insights regarding implementation of Verint
Anonymous | TrustRadius Reviewer

Alternatives Considered

Enterprise eTIME, by ADP

The ADP Enterprise eTIME side of the customer service team is excellent. We have had many complicated phone calls and the ADP Enterprise eTIME team has always been able to help us. They have helped us to come up with many solutions, from shift differential codes to setting up holidays automatically at the beginning of the year. Great team!
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

Nice - a little more costly than Verint.Qfiniti - no comparison - Verint is so much more!!Automony AspectWe selected Verint because of the options that were well suited for our organization. There are several providers that do not compare against these top providers so remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you.
Joyce Schofield | TrustRadius Reviewer

Return on Investment

Enterprise eTIME, by ADP

  • The system allows our employees to quickly record their time so that they can focus on their day-to-day jobs.
  • The system allows our managers to quickly approve time cards.
  • ADP Enterprise eTime does not have a sufficient query function to enable employers to easily create/schedule reports that the business needs. ADP charges high fees for custom reports.
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement (discontinued)

  • The system require constant manual oversight to keep it running. The Monitoring tool provided is very unstable and cannot be relied upon.
  • User Administration is cumbersome and time-consuming. There is a lot of redundant effort required to set up new users.
  • The integration between WFM and the Recording platform is shaky, and will often stop syncing for now apparent reason.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Enterprise eTIME, by ADP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details

Enterprise eTIME, by ADP Editions & Modules

Edition
ADP Vantage HCM TimeCall for details
ADP Global Time and Labor ManagementCall for details
ADP Workforce Now Enhanced TimeCall for details
ADP Vantage HCM TimeCall for details
  1. none
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

Verint Workforce Engagement (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Workforce Engagement (discontinued) Editions & Modules

Additional Pricing Details

Add comparison