58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

ADP Enterprise eTIME

Well suited for situations in which individuals may be largely self-monitored and need to log irregular hours for company records. Also well suited for situations in which individuals may hold multiple positions within an organization.
No photo available

Aspect Workforce Management

- The solution is well suited for front office contact center operations. It's ability to do scenario based planning is a big benefit- If you are implementing it for back office (processing) or a combination of front and back office solutions you may want to consider other solutions- The reason I rated high is because we used it for front office, call center operations
FERENC CSATLÓS; MBA, PMP profile photo

Pros

  • Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location
  • Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates
No photo available
  • Scenario based forecasting and staffing models (one of the primary reason why we replaced IEX tool)
  • Communication, alerts to end users; ability to set up text message functions when end users schedule is impacted
  • Ease of use
FERENC CSATLÓS; MBA, PMP profile photo

Cons

  • Browser compatibility - would be much more convenient if I could use eTime on the browser of my choice, rather than having to download a compatible browser that I won't use for anything else
  • User interface - Not very visually pleasing, hard to navigate, not intuitive.
  • Complicated/Lots of bureaucracy - difficult to address problems (with historical hours or incorrect pay rates) because the software was too complicated and inconvenient for my immediate supervisors to learn, so all issues for the entire college had to be directed through one individual in the administration. Also, while the ability to log hours for multiple positions on one timecard is convenient in some ways, it also makes these problems more difficult to sort out because it is difficult to retroactively identify which hours were logged for which positions (from a paper ADP pay stub, for example)
No photo available
  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo

Likelihood to Renew

ADP Enterprise eTIME10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo
Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo

Usability

ADP Enterprise eTIME5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
No photo available
Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Support

No score
No answers yet
No answers on this topic
Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

Alternatives Considered

I have not used other software like ADP eTime, and I did not have a choice in selecting eTime.
No photo available
BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.
No photo available

Return on Investment

  • Since I was an employee using the software, rather than someone managing the software, I can't say how it compares to other possible solutions. As an individual user it was sometimes convenient and often frustrating, but I'm not sure whether this reflects the experience of my supervisors, the payroll administrator, and/or the College overall.
No photo available
  • Aspect really makes it easy for your employees to be there when your customers need the help.
  • I can't speak to this as much since I was just customer service, but it was easy to see that Aspect made us aware of when we had more customers needing assistance so we were able to schedule around that. It's great being known for having excellent, easy-to-reach customer service and Aspect made that simple to achieve.
No photo available

Pricing Details

ADP Enterprise eTIME

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details
ADP Enterprise eTIME Editions & Modules
ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details