61 Ratings
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Score 6.7 out of 101
22 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

ADP Enterprise eTIME

Well suited for situations in which individuals may be largely self-monitored and need to log irregular hours for company records. Also well suited for situations in which individuals may hold multiple positions within an organization.
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Verint Workforce Optimization

On a whole Verint WFO is well suited to our business, it provides exactly what we need for forecasting & scheduling along with an very intuitive holiday booking system, throw in the adherence piece and score cards that are available all in all the system is very robust. It is easy to use once you've received the proper training provided by Verint and they are always on hand to support when issues arise, but in the last 5 years I have had roughly 4 issues and 1 of those was my own mistake and not the system so I think that is a strong point for them.
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Pros

ADP Enterprise eTIME

  • Monitors people who repeatedly punch in and out just before or after cutoff times.
  • Great for setting up ongoing schedules.
  • Easy to understand the system.
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Verint Workforce Optimization

  • The forecasting & scheduling piece within Verint is second to none - It is easy to use, manipulate and the "what if" functionality is great when we are looking at trying new ways of working in terms of out incoming calls/emails & chat
  • Verint adherence is one of its biggest strengths, being able to add specific activities for different areas is a by far one of its biggest strengths. This allows for greater reporting and bespoke areas being built for each department.
  • Ability to add custom Time Off options is great, this means as a business we can builD accurate and robust Absence ratio reporting, we can also incorporate helping you back to work hours that you can build onto shifts so we can track time given back to individuals for graduated returns and also back to the business.
  • The support offered from Verint is another one of their strengths, they have a very quick turn around from when a case is raised to getting on the phone to arranging webex's to try and resolve the situation as swiftly as possible...
Rebecca Hunt profile photo

Cons

ADP Enterprise eTIME

  • Could offer better training to the HR/Payroll Admins.
No photo available

Verint Workforce Optimization

  • It has been slow when identifying a call in database
  • Saves calls only from past couple of months
No photo available

Likelihood to Renew

ADP Enterprise eTIME

ADP Enterprise eTIME 10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo

Verint Workforce Optimization

Verint Workforce Optimization 7.2
Based on 8 answers
My current company is a smaller family owned business (about 1500 employees) so the cost of bringing in this platform and the costs associated are a little high for the company budget. As I will move into a corporate structure again at some point in my future, I am sure I will use Verint again.
Joyce Schofield profile photo

Usability

ADP Enterprise eTIME

ADP Enterprise eTIME 5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
No photo available

Verint Workforce Optimization

Verint Workforce Optimization 8.0
Based on 1 answer
Because its great
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Support

ADP Enterprise eTIME

No score
No answers yet
No answers on this topic

Verint Workforce Optimization

Verint Workforce Optimization 9.0
Based on 1 answer
Because its excellent tool
No photo available

Implementation

ADP Enterprise eTIME

No score
No answers yet
No answers on this topic

Verint Workforce Optimization

Verint Workforce Optimization 8.0
Based on 1 answer
I do not have any key insights regarding implementation of Verint
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Alternatives Considered

ADP Enterprise eTIME

This is the only time & attendance system we've used so far but will be moving to WorkDay time & attendance within the next year.
No photo available

Verint Workforce Optimization

I was not involved in the selection process, however I have worked at 2 companies that replaced Verint with the NICE platform
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Return on Investment

ADP Enterprise eTIME

  • The system allows our employees to quickly record their time so that they can focus on their day-to-day jobs.
  • The system allows our managers to quickly approve time cards.
  • ADP Enterprise eTime does not have a sufficient query function to enable employers to easily create/schedule reports that the business needs. ADP charges high fees for custom reports.
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Verint Workforce Optimization

  • It has a great ROI in that, if this is setup correctly, it will tie scheduling with adherence and therefore make setting staffing levels a breeze
  • Employee efficiency was also up because of scorecards and adherence client which keeps agents on the ball
Andrew Makula profile photo

Pricing Details

ADP Enterprise eTIME

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details

ADP Enterprise eTIME Editions & Modules

ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

Verint Workforce Optimization

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Workforce Optimization Editions & Modules

Verint Workforce Optimization
Additional Pricing Details

Add comparison