Likelihood to Recommend [ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Read full review I think Harpoon works best for freelancers, consultants, self employed people and smaller companies with less client to bill. For larger enterprises with hundreds or thousands of clients, there are larger, more intricate platforms in the market that are better suited for those needs.
Read full review Pros Ease of use: employees can clock in and out on the tablets that are at that location site. They can use the same punch information to log into ADP and look up and edit personal information on their own. Like changing address, phone, and open enrollments. Various methods of clocking. Tablets, computer, biometric clocks, and hand clocks. Read full review Makes Sending Invoices & Collecting Payment Easy, for Freelancers Tracking Financial Goals (Monthly & Annual) & Projecting Future Results Provides Insights On AR, Earned Income, Top Clients, and other helpful but highly relevant data points. Read full review Cons Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range. Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings. You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly. Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search. Read full review Sometimes expense reporting bring up duplicate transactions, which may be more of a fault of the API that connects my account, which is Plaid Would be nice if in the future, they can offer ACH as one of the payment options for invoices There are some redundancies that pop up when setting time frames for client work and the projects attached to them. If they aren't aligned, it can cause inaccurate reporting. If it just sent it once and it took care of both functions, it would be easier Read full review Likelihood to Renew Still have some issues with it but usage seems to improve
Read full review Usability ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Read full review Support Rating The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.
Read full review The few times I've needed help or had questions about the platform, the founder got back to me. And fairly fast. The extra effort resonated well with me
Read full review Online Training The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Read full review Implementation Rating Should have had a project manager from ADP to assist.
Read full review Alternatives Considered ADP exLaborManager - I prefer ADP over the
Paycor and Aon Hewitt timecard applications. This software was more user friendly, had easier access, reporting, and tracking hours than the others I have used. I am not saying the others are horrible, just that ADP was more simplistic to use and administer than the others.
Read full review I've used Less Accounting and & Quickbooks Online. After Less Accounting was acquired, its development was mostly stopped. While the tool was a simple way to manage invoices and expenses, its directional philosophy changed with the new owners. Quickbooks Online was a solid tool, but the company support was unhelpful and hard to work with at times. Harpoon provides a great tool, with a company that cares about its users.
Read full review Return on Investment ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll. Reporting makes it easy to look into any discrepancies related to time cards. The process of reconciliation of subcontractors' billing is easier. Read full review Clear and precise visibility of my financial status. Projections of how I'm doing today, this month, and this year. Clarity on what needs to happen with client development to reach my goals. It shrinks the amount of time I spend on getting clients to pay my invoices. Read full review ScreenShots ADP ezLaborManager Screenshots