What users are saying about

HotSchedules

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Top Rated
217 Ratings
26 Ratings
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Score 6.6 out of 101

HotSchedules

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Top Rated
217 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

HotSchedules

Absolutely appropriate for restaurant workers. Less so for manufacturing, but it does gather the labor data effectively when everyone logs in properly.
Shannon Carpenter profile photo

Pros

  • Employees enjoy the 24/7 access to their timecards, pay stub, annual statements, and accruals.
  • Managers now have up to date information to review attendance as often as they like.
  • Payroll has been able to eliminate many manual internal processes as a result.
  • Time off reports are easily accessible.
  • Manual calculations are eliminated thus ensuring a more accurate payroll for hours worked, overtime, and benefit usage.
Lucy Franco Andrade profile photo
  • Scheduling
  • Managing shift switch requests
  • Managing time off requests
Charles Wessels profile photo

Cons

  • Appearance: The website visual appearance could use a more 21st-century upgrade. It seemed plain and dull but that also helped as some systems are not easy to follow if too much is going on in the web page.
Adam Kasten, PHR profile photo
  • Sometimes the HotSchedules system goes down for no apparent reason.
  • The updated scheduler interface is sometimes confusing.
  • The updated employee requested time off interface is more confusing and difficult to understand now than it used to be.
Sawyer Harrison profile photo

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
HotSchedules9.1
Based on 2 answers
Ease of use, efficiently creating and posting staff schedules.
Sawyer Harrison profile photo

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
HotSchedules7.8
Based on 7 answers
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Frank Jameson profile photo

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
HotSchedules8.9
Based on 4 answers
HotSchedules Support is fast and VERY informative. I can generally solve any issue I have within 30 minutes or less. They are helpful and I do not have to go though MANY channels to a simple issue.
Frances (Franny) Spellman profile photo

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Cost and time spent on implementation were factors. ADP is reputable as well. Concerns were costs are high and extra modules that should be part of the standard are high.
Lucy Franco Andrade profile photo
Not qualified enough in either.
Shannon Scally profile photo

Return on Investment

  • Positive: allows us to use one system of recording time card information versus manually submitting time card information. This helps captures turn labor cost while the manual way had too many room for errors.
  • Negative: if you forget to archive a termed employee, you will still be charged a fee.
  • Negative: when you terminate an employee, it does not automatically cancel out the recurring schedule, so you have to manually update this yourself. Soft cost that could be avoided.
No photo available
  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Amanda Zelichowski profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

HotSchedules

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
HotSchedules Editions & Modules
HotSchedules
Additional Pricing Details