What users are saying about
3 Ratings
26 Ratings
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Score 6.6 out of 101
3 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

SherpaDesk

[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.
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Feature Rating Comparison

Incident and problem management

ADP ezLaborManager
SherpaDesk
8.5
Organize and prioritize service tickets
ADP ezLaborManager
SherpaDesk
9.1
Subscription-based notifications
ADP ezLaborManager
SherpaDesk
9.1
ITSM collaboration and documentation
ADP ezLaborManager
SherpaDesk
6.8
Ticket creation and submission
ADP ezLaborManager
SherpaDesk
8.9
Ticket response
ADP ezLaborManager
SherpaDesk
8.9

Self Help Community

ADP ezLaborManager
SherpaDesk
7.3
External knowledge base
ADP ezLaborManager
SherpaDesk
5.5
Internal knowledge base
ADP ezLaborManager
SherpaDesk
9.1

Multi-Channel Help

ADP ezLaborManager
SherpaDesk
9.1
Customer portal
ADP ezLaborManager
SherpaDesk
9.1
Email support
ADP ezLaborManager
SherpaDesk
9.1
Help Desk CRM integration
ADP ezLaborManager
SherpaDesk
9.1

Pros

  • The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
  • Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
  • The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
  • Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.
No photo available
  • Ticketing is very fast & easy
  • Tracking time is fast
No photo available

Cons

  • To cancel or delete a recurring schedule has too many steps for the managers to do so they ask me to do their updates for them.
  • Having several places to make updates is good but also can be bad. When you call ADP, everyone you talk with does things the way they were taught which in turns is you get a different answer. Then you have to remember, how did they do that again?
  • Sometimes less is more. If you update in one area, it does not cross over to another area that it may be tied to, then it's like you are doing double the work.
No photo available
  • Somewhat slow sometimes
  • Android application needs improvement
Cengiz Ucar profile photo

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Cost and time spent on implementation were factors. ADP is reputable as well. Concerns were costs are high and extra modules that should be part of the standard are high.
Lucy Franco Andrade profile photo
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment

  • Overtime has been reduced as we now have the ability to review it without a time crunch following receipt of paper timecards.
  • Payroll is more accurate as all the calculations are made within the system leaving less room for human error or abuse by the employee.
  • Staff have more access to technology with use of lap tops and feel more comfortable with some of the self service features available.
  • Communication of employee information has improved with use of the home page portal.
Lucy Franco Andrade profile photo
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

SherpaDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SherpaDesk Editions & Modules
SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details