What users are saying about

SherpaDesk

3 Ratings

ADP ezLaborManager

25 Ratings
Score 6.7 out of 101

SherpaDesk

3 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ADP ezLaborManager

It's perfect for pulling tax related salary info in seconds. Sometimes figuring out different tax rates and amounts for customers can be lengthy, ADP makes this simple with this tool.
Ryan Husbands, MBA, CPA profile photo

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar profile photo

Feature Rating Comparison

Incident and problem management

ADP ezLaborManager
SherpaDesk
8.5
Organize and prioritize service tickets
ADP ezLaborManager
SherpaDesk
9.1
Subscription-based notifications
ADP ezLaborManager
SherpaDesk
9.1
ITSM collaboration and documentation
ADP ezLaborManager
SherpaDesk
6.8
Ticket creation and submission
ADP ezLaborManager
SherpaDesk
8.8
Ticket response
ADP ezLaborManager
SherpaDesk
8.8

Self Help Community

ADP ezLaborManager
SherpaDesk
7.3
External knowledge base
ADP ezLaborManager
SherpaDesk
5.5
Internal knowledge base
ADP ezLaborManager
SherpaDesk
9.1

Multi-Channel Help

ADP ezLaborManager
SherpaDesk
9.1
Customer portal
ADP ezLaborManager
SherpaDesk
9.1
Email support
ADP ezLaborManager
SherpaDesk
9.1
Help Desk CRM integration
ADP ezLaborManager
SherpaDesk
9.1

Pros

  • Staff related reports
  • Tax information
  • Salary expense summaries
Ryan Husbands, MBA, CPA profile photo
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
Cengiz Ucar profile photo

Cons

  • Some improvements to interface could be done to make it easier to use
  • Better documentation showing what it can do
Ryan Husbands, MBA, CPA profile photo
  • Will load slow sometimes
  • Could have more knowledge base articles
No photo available

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It was the complete package. Resources & support were best in marketplace.
Ryan Husbands, MBA, CPA profile photo
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
No photo available

Return on Investment

  • It's saved us the cost of hiring & training a dedicated HR manager as ADP does so much of this for us.
  • ADP saved us a lot of headaches in regards to keeping track of payroll filings.
Ryan Husbands, MBA, CPA profile photo
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

SherpaDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SherpaDesk Editions & Modules
SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details