What users are saying about
3 Ratings
30 Ratings
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Score 6.9 out of 101
3 Ratings
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Score 8 out of 101

Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

SherpaDesk

[It's well suited for] small/medium sized businesses for sure. We string everything together - time tracking, ticketing, employee management, asset management, and invoicing. if you do those you should look at sherpadesk.
No photo available

Feature Rating Comparison

Incident and problem management

ADP ezLaborManager
SherpaDesk
8.5
Organize and prioritize service tickets
ADP ezLaborManager
SherpaDesk
9.1
Subscription-based notifications
ADP ezLaborManager
SherpaDesk
9.1
ITSM collaboration and documentation
ADP ezLaborManager
SherpaDesk
6.8
Ticket creation and submission
ADP ezLaborManager
SherpaDesk
8.9
Ticket response
ADP ezLaborManager
SherpaDesk
8.9

Self Help Community

ADP ezLaborManager
SherpaDesk
7.3
External knowledge base
ADP ezLaborManager
SherpaDesk
5.5
Internal knowledge base
ADP ezLaborManager
SherpaDesk
9.1

Multi-Channel Help

ADP ezLaborManager
SherpaDesk
9.1
Customer portal
ADP ezLaborManager
SherpaDesk
9.1
Email support
ADP ezLaborManager
SherpaDesk
9.1
Help Desk CRM integration
ADP ezLaborManager
SherpaDesk
9.1

Pros

ADP ezLaborManager

  • The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
  • Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
  • The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
  • Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.
No photo available

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
No photo available

Cons

ADP ezLaborManager

  • Some improvements to interface could be done to make it easier to use
  • Better documentation showing what it can do
Ryan Husbands, MBA, CPA profile photo

SherpaDesk

  • Will load slow sometimes
  • Could have more knowledge base articles
No photo available

Likelihood to Renew

ADP ezLaborManager

ADP ezLaborManager 8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Usability

ADP ezLaborManager

ADP ezLaborManager 7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Support

ADP ezLaborManager

ADP ezLaborManager 7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Online Training

ADP ezLaborManager

ADP ezLaborManager 8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Implementation

ADP ezLaborManager

ADP ezLaborManager 3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP ezLaborManager

It was the complete package. Resources & support were best in marketplace.
Ryan Husbands, MBA, CPA profile photo

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
No photo available

Return on Investment

ADP ezLaborManager

  • The time savings from having to calculate the vacation, sick, bereavement was well worth the cost of this software.
  • We were able to login once to ADP to then use ezLaborManager which helped save time from having to login multiple times and having to use different shortcuts to access the websites/modular.
Adam Kasten, PHR profile photo

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

ADP ezLaborManager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call

ADP ezLaborManager Editions & Modules

ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details

Add comparison