ADP GlobalView Payroll vs. ADP SmartCompliance

ADP GlobalView Payroll is well suited if we want to process payroll for multiple employees at once. It helps in calculation of hourly compensation for employees having different payrate. It also helps in auto run of payroll at regular intervals. There is still a scope of improvement for contractor payment in different currencies.

We love our account manager Joanne Renova who goes above and beyond to make sure that we are well prepared for quarter and year end. She is the reason we are enjoying our experience with ADP thus far. SmartCompliance itself is fairly easy to navigate and has a lot of resources/links available to help & further knowledge.

Incentivized

• Easy and convenient way to retrieve historical payroll details
• Shows payroll details a day before the actual payout
• UI is great and intuitive.
• Credentials are integrated to Active Directory

Incentivized

• It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
• It helps us quickly and securely issue payment to employees who terminate.
• We efficiently get our garnishments processed to remain compliant.

Incentivized

• Format of reports
• Buffering time
• Customer support

• ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
• It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
• While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

The tool is very intuitive and users can find all the information required and plan their pay structure. The navigation on the webpage is seamless and response time is decent. The overall experience of the platform is amazing

Incentivized

For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

Have not experience or noticed that the ADP GlobalView has an outage, so I can say that support has been good on making the tool highly available.

Incentivized

As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.

Incentivized

ADP also provide in person training which can fit into our schedule. The are flexible on timing. We always have a pack schedule and not able to attend training in person if not available. Not sure the in person training with recording that can share with us especially we can review it again and again

Incentivized

They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

ADP GlobalView Payroll is clearly the industry leader in this space, as it easily integrates with our internal AD systems and allows our employees to access their accounts 24-7, 365.

Incentivized

ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.

Incentivized

ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.

• Positive: Centralized Cloud-based system that can be accessed 24-7.
• Negative: Customer support is always shifted back to your company's HR.
• Positive: Great for ad-hoc retrieval of compensation records.

Incentivized

• The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.

Incentivized