What users are saying about
1 Ratings
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Score 8.2 out of 101
3 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

ADP Health Compliance

For my particular use I would say the analyzing of data and identifying issues with employee data is very robust. The ability to identify and point out segments of data that may be incorrect is great. We use ADP to ensure that the data being listed on our 1095 is accurate. We also use them to ensure we are in compliance with our Safe Harbor testing and requirements
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Teleopti WFM

It is perfect for a call center where your main needs are forecasting, real-time management and alignment of different workqueues into a seamless whole. I would not recommend it for call centers with many different shifts or schedules as the PTO management suite is lacking in features for keeping all of that straight
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Pros

  • The ability to breakdown the data into segments allows us to zero in on errors or problems that we can focus on in order to correct those issues.
  • The information is presented in an easy to understand interface which is very user-friendly and very intuitive. I have used the interface in the past to change data or approvals of forms. It was something I could figure out on my own due to it being so easy to navigate.
  • ADP Compliance is very good at pulling in the data and identifying issues and presenting it in method that is easy to work off of. We have many employees and the files we sent over were uploaded and processed. The errors were quickly identified so we could focus on correcting the problem employees.
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  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
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Cons

  • I would love to see a more robust testing environment after the data has been uploaded. For example, different life events to ensure they are appearing on the 1095's as they should. If the data is going across correctly that seems to be the end point of testing. I identified a few concerns and had them corrected but I wish they had done some more checks after the data had come over in reference to changes.
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  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
Clinton Verley profile photo

Alternatives Considered

Both companies offer the software necessary and the systems for reporting. I do prefer ADP's interface as they have done a good job in making it easy to understand the data. ADP was already in place when I arrived but have been very pleased. The biggest differentiation for me is also customer service. The team I use with ADP is wonderful with a lot of knowledge and experience in the space. They help ensure we meet all requirements and are always willing to assist us when needed
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We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
Clinton Verley profile photo

Return on Investment

  • Time is something that we just don't have at my business. We rely on ADP Compliance to ensure we are meeting the ACA requirements -freeing up our team to focus on other items. As we have updated and tweaked wrong information throughout the year it will make end of year reporting much easier and faster allowing us to focus on items which we want to focus on.
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  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley profile photo

Pricing Details

ADP Health Compliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Teleopti WFM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details