Likelihood to Recommend [ADP Mobile Solutions is] appropriate for when your at home and you need to request time off. It's also nice to see your benefits that you elected and be able to do open enrollment for benefits via the app. They can see their paystubs and their W2's and your able to print or email those documents to yourself.
Read full review Patriot PAY is well-suited to a company that has a 10-day window between the end of the pay period and the payday. The company size makes very little difference and it is easy to use for any company. It is also very progressive in development and improvement. If a company has a small window for turn-around, but fairly consistent payroll amounts (such as a lot of salary workers), Patriot PAY might also be a good fit for them. Companies with tight turn-around times or payrolls that vary significantly in direct deposit amounts might have difficulty using Patriot PAY.
Read full review Pros I love the basic login functionality. Other apps make you type in your username, password and then some additional information like what is your first pets name. For this - once I pull up the App my username is already there and I just need to add in my password. It only saves a few minutes but sometimes that is the difference between signing in and doing it on a desktop later. I also love the basic text. For other mobile apps the verbiage they use was their own. I'm not sure if they were trying to be fancy but ADP uses basic terms for the information it shows. To me it made my first few uses of it super simple. Reporting is really good. It shows graphs for how I was paid and if I click on a graph it gives more detail. Just really smooth. It makes you feel like they really paid attention to the user experience and didn't over complicate things. Read full review It is simple, intuitive and straightforward in its design. Someone with little experience with roles in human resources roles, bookkeeping or payroll can quickly learn how to set-up the software and run payroll regularly by reading through the support portion of the site, or by contacting the helpful staff at Patriot. Patriot staff have walked me through issues or guided me on the phone as I learned how to use a function of the software. Patriot provides comprehensive quarterly tax filing records, including 941s, state unemployment compensation tax payments, state employer's tax and local employer's tax filings. You can also generate payroll or tax deposit reports over a specific time period or per employee. The support and FAQ pages available on Patriot are very practical and written in an easy to understand manner. Using the information provided there, I was able to properly set up new employees according to local and state filing requirements. Read full review Cons ADP's HR products could be more affordable for small businesses. The quality of the products is good. With enough employees the value they provide makes sense, but with fewer employees, it's more than you need and the price isn't justified. ADP Time and Attendance was not able to be customized to the operations of my company. With retail locations organized under separate legal entities, but sharing employees across locations, the product was not setup to accommodate this to accurately track employees hours without double-paying or causing confusion. Read full review Connecting with outside software - we have an issue of Patriot not recognizing donors when connected to other websites when all the information is the same minus a middle initial Giving an error page when something small is off. Instead of giving an easy to fix error notification, Patriot brings the user to an error page and they have to reenter everything. Fixing dates easily. If a date is entered incorrectly, 8/13/21 instead of 2021, an error pop up appears but the user has to click enter/okay many times or refresh the page in order to fix this issue. Enter vs Tab key - Patriot loves the tab key but if the user clicks enter instead, many times it brings them to the home page. Read full review Likelihood to Renew It's just not user-friendly
Read full review It works well because it is cheap for us.
Read full review Usability The usability seems very intuitive, as we turn more features on we are continually impressed. As we roll out features to our employees, it is very user-friendly, and most users have little to complain about. I would recommend a training module when someone first downloads the app, to have a few training screens before logging in to help those less familiar with application technology. Other than that recommendation, the app has been great.
Read full review I think it is great once things are setup as for general user looking to look for simple things like a copy of a paystub or a current pay rate for an employee. However, to find specialized things like a state withholding number or payroll integration settings those do require a bit more digging to find or possibly a call to customer service for help.
Read full review Support Rating I've never really had to use the support for ADP mobile, so I would say that it is a great reason to give a good score. I believe the support that is put into keeping the application up to date and keeping the functionality of the application must be a focus of ADP, which is nice to see.
Read full review Generally speaking it is pretty good that when I need to call somebody up for a payroll question I can generally within five minutes get somebody on the phone and they can help me resolve the problem or specify where specifically I need to go or contact to find my answers. However, that being said, for my specific situation as a partner my assigned contact has not always been very responsive.
Read full review Alternatives Considered While I was not responsible for the platform selection, ADP has a much better interface. The tools available help in accessing payroll data for several pay periods easily. The data is easy to interpret and consume without the need to open every pay slip. Also the data is available almost instantaneously.
Read full review I briefly used Intuit Online Payroll, and it was expensive, had no support, and was very frustrating to use. I also used 3 local tax companies for payroll - they were extremely expensive and messed up all of the time. Their employee turnover was very annoying (and it seemed to happen every other month) and each employee did things differently. When I let one of my employees go, the last company paid them after termination (2 weeks of salary), and had to get into a legal battle because the employee would not give the money back.
Read full review Return on Investment We have not had real test of the impact yet since we have not been able to roll out to our pest management techs. I believe that if we keep trying to educate our employees on how to access and use the mobile solutions app we will see more positive feedback because of the ease of access to their information. Read full review It boosts my time available for client-facing activities by not having to spend as much time processing payroll. It helps me deliver accurate reports to my CPA at tax time regarding employee wages and employer taxes. Through the online portal, I can easily track year-to-date taxes my company has paid. Read full review ScreenShots Patriot Software Screenshots