Likelihood to Recommend [ADP Mobile Solutions is] appropriate for when your at home and you need to request time off. It's also nice to see your benefits that you elected and be able to do open enrollment for benefits via the app. They can see their paystubs and their W2's and your able to print or email those documents to yourself.
Read full review I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review Pros I love the basic login functionality. Other apps make you type in your username, password and then some additional information like what is your first pets name. For this - once I pull up the App my username is already there and I just need to add in my password. It only saves a few minutes but sometimes that is the difference between signing in and doing it on a desktop later. I also love the basic text. For other mobile apps the verbiage they use was their own. I'm not sure if they were trying to be fancy but ADP uses basic terms for the information it shows. To me it made my first few uses of it super simple. Reporting is really good. It shows graphs for how I was paid and if I click on a graph it gives more detail. Just really smooth. It makes you feel like they really paid attention to the user experience and didn't over complicate things. Read full review Payroll services in all 50 states, including payroll tax filings Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k)) Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests Streamlined admin portal for People Ops professionals Read full review Cons ADP's HR products could be more affordable for small businesses. The quality of the products is good. With enough employees the value they provide makes sense, but with fewer employees, it's more than you need and the price isn't justified. ADP Time and Attendance was not able to be customized to the operations of my company. With retail locations organized under separate legal entities, but sharing employees across locations, the product was not setup to accommodate this to accurately track employees hours without double-paying or causing confusion. Read full review Support doesn't exist once you are a customer Tax team has a 3-6 month response time Poor Menu/Navigation structure Fails to pay taxes on time, results in delinquency notices and fees Glitchy UI, sometimes you need to wait a day or two for a section to work again Feels like a perpetual beta product, nothing polished about it Read full review Likelihood to Renew It's just not user-friendly
Read full review We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Read full review Usability The usability seems very intuitive, as we turn more features on we are continually impressed. As we roll out features to our employees, it is very user-friendly, and most users have little to complain about. I would recommend a training module when someone first downloads the app, to have a few training screens before logging in to help those less familiar with application technology. Other than that recommendation, the app has been great.
Read full review It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Read full review Reliability and Availability We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Read full review Performance This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Read full review Support Rating I've never really had to use the support for ADP mobile, so I would say that it is a great reason to give a good score. I believe the support that is put into keeping the application up to date and keeping the functionality of the application must be a focus of ADP, which is nice to see.
Read full review Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Read full review In-Person Training Can't really say just because I would not know.
Read full review Online Training It went through successfully.
Read full review Implementation Rating Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Read full review Alternatives Considered While I was not responsible for the platform selection, ADP has a much better interface. The tools available help in accessing payroll data for several pay periods easily. The data is easy to interpret and consume without the need to open every pay slip. Also the data is available almost instantaneously.
Read full review Zenefits has been a better tool for our purposes than
Paychex Flex . While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Read full review Scalability It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Read full review Return on Investment We have not had real test of the impact yet since we have not been able to roll out to our pest management techs. I believe that if we keep trying to educate our employees on how to access and use the mobile solutions app we will see more positive feedback because of the ease of access to their information. Read full review California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break. Read full review ScreenShots TriNet HR Platform Screenshots